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Old 11.02.2021, 18:08
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Charged 200CHF tax for 450CHF delivery

Hello all, I am looking for advice.

I have been charged 200CHF in import tax and duties for an online purchase from France costing 450CHF.

I was called by Ziegler group telling me to pay this to the delivery driver in cash (suspicious?) and later emailed with an electronic invoice to pay. They are not budging on the apparent overcharge citing that this has been determined by the "Swiss State".

Do I have any choice but to pay the charge? My biggest concern is actually receiving the delivery at the end of this all, as it feels like a scam.

Thanks for any help!
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  #2  
Old 11.02.2021, 19:15
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Re: Charged 200CHF tax for 450CHF delivery

Post a picture of the invoice. What was it you bought? What will they do if you don't pay?. Often if you don't pay they return it to the sender but that might not be the case here.
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Old 11.02.2021, 19:27
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Re: Charged 200CHF tax for 450CHF delivery

You should have got the access code to retrieve the Veranlageverfügung from Swiss customs. https://e-dec-web.ezv.admin.ch/edecZugangscodeGui/

On top of import VAT and duty (which is only levied in rare cases) the carrier will charge you a service fee for doing the customs clearance etc.
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Old 11.02.2021, 20:51
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Re: Charged 200CHF tax for 450CHF delivery

Skis. Which one is the customs declaration number and which one the access code? Looks like a lot of the cost is related to additional service fees. Will happily pay if I get the package at the end of the day...
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Old 11.02.2021, 21:15
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Re: Charged 200CHF tax for 450CHF delivery

Welcome to Switzerland. These are the kinds of surprises UK folk are now getting too after Brexit. The VAT amount was 36.25. The other costs seem high but you're stuck with it. For our skis we only ever paid VAT and a small service charge but I guess who we bought ours from did a better job with the shipping info. I hope you didn't pay EU VAT too!
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Old 11.02.2021, 21:31
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Re: Charged 200CHF tax for 450CHF delivery

Thanks for the advice. Expensive lesson!
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Old 11.02.2021, 22:05
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Re: Charged 200CHF tax for 450CHF delivery

If the package didn't have the proper declaration on the outside, they will charge you to open it to check what is inside. As they don't usually open the package completely, a very well packaged set of skis may have led them to then apply a calculation based on weight and what they BELIEVE is inside.

Still, the tariff for ski stuff wouldn't be this high... Mind you, they are sometimes not great at reading labels, I'd ordered some silk fabric to repair a dress plus some simple cotton fabric to make curtains. The first thing listed on the label was the silk, so I got a unexpectedly high invoice based on the assumption that I had ordered around twelve kg of silk. The tariff per 100 kg of imported silk fabric was around 600 francs at the time.
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Old 11.02.2021, 22:28
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Re: Charged 200CHF tax for 450CHF delivery

The only "Swiss" charge is the CHF 36.25, which is exactly the normal rate of 7.7% VAT on a value of CHF 450, so all is correct.

The rest is all charges by your selected transport company, not by "the Swiss State".

Tom
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Old 11.02.2021, 22:48
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Re: Charged 200CHF tax for 450CHF delivery

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Skis. Which one is the customs declaration number and which one the access code? Looks like a lot of the cost is related to additional service fees. Will happily pay if I get the package at the end of the day...
The transport company are trying to screw you. Challenge them to justify those costs before you pay anything. Contact the place you bought it from and inform them too, they may be able to have some influence.
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Old 12.02.2021, 10:11
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Re: Charged 200CHF tax for 450CHF delivery

The company that the seller used as transport is pretty big and international,... but, agree with the other EF members, i have never seen such a high array of cost over cost (and tax over tax). Usual 'managing of custom imports' is between 35 - 45 CHF by other companies that I have used (DHL, UPS etc).

It seems really high. I had enough of paying all these nonsense (which is basically the cost of the time of the admin guy shoveling papers), and every time that I order something from abroad I insist on shipment though Die Post (or the national postal service). You will avoid all those costs, and today, for most of the developed countries, it is 100% reliable, and almost as fast as courier services.

Best of luck
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Old 12.02.2021, 10:40
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Re: Charged 200CHF tax for 450CHF delivery

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Welcome to Switzerland. These are the kinds of surprises UK folk are now getting too after Brexit. The VAT amount was 36.25. The other costs seem high but you're stuck with it. For our skis we only ever paid VAT and a small service charge but I guess who we bought ours from did a better job with the shipping info. I hope you didn't pay EU VAT too!
Why blame Brexit? This has nothing to do with Brexit as the OP bought from France. Blame the exorbitant charge made by Ziegler. Swiss Post is a bargain by comparison. DHL would charge around CHF35.

What makes my blood boil (apart from everyone blaming Brexit for everything) is the charge for advancing the VAT. Swiss Post usually charge about 3 centimes but the reality is they are advancing nothing, they declare it and hand it over monthly or quarterly. Even if they pay it immediately it costs them no more than a few centimes in interest!

I would refuse to pay, have it returned and either ask for a refund or get them to use another carrier. If they don't refund then claim on your credit card.
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Old 12.02.2021, 10:55
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Re: Charged 200CHF tax for 450CHF delivery

These swiss based customs companies are price-gouging to the max right now from what i can see.


I paid 130chf handling fees on a shipment with 13chf tax payable!



Ouch!


Won't do that again. Now looking for other options as the seller does not want to offer an alternative courier.


There will be a shake-up, I am sure.

On the other hand, the Swiss-based courier companies are probably paying real Swiss salaries. And the others (DHL, Fedex, Amazon) are outsourcing or using foreign cheap staff at every possible point.
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Old 12.02.2021, 11:01
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Re: Charged 200CHF tax for 450CHF delivery

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I paid 130chf handling fees on a shipment with 13chf tax payable!
I would question if that was even legal.
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Old 12.02.2021, 11:20
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Re: Charged 200CHF tax for 450CHF delivery

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Skis. Which one is the customs declaration number and which one the access code? Looks like a lot of the cost is related to additional service fees. Will happily pay if I get the package at the end of the day...
Whooohaaa
From all this only the TVA part goes to the Swiss treasury all other items are charges billed by the shipping company and their profit.

The item "Formalities de Douanne Import" which in it self is already and outrageous amount should cover most of the other items safe for "Avance de Fonde TVA". But with this high amount the should have included too. Or to see it from an other point: "Formalities de Douanne Import" should be dropped as all an even more is covered by all the other charges.

If all the import papers are in order, here the fees charged by other shipping companies:

With UPS you would have paid:
CHF 21 for Import handling
CHF 21.50 for "Avance de Fonde/Vorlageprovission" (minimum ammount, 2,5 % of declared value otherwise)
(In many cases this is actually lower than published https://www.ups.com/ch/de/shipping/zones-and-rates.page)

With Swiss Post you would have paid:
CHF 11.50 Import handling
CHF 13.50 "Avance de Fonde/Vorlageprovission" (3% of CHF 450)
https://www.post.ch/en/business-solu...ustoms-and-vat

With DHL you would have paid:
CHF 19.00 Import handling
CHF 9.00 "Avance de Fonde/Vorlageprovission" (2% of CHF 450)
https://www.dhl.ch/de/express/zollab...customers.html
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Old 12.02.2021, 11:25
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Re: Charged 200CHF tax for 450CHF delivery

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Why blame Brexit? This has nothing to do with Brexit as the OP bought from France. Blame the exorbitant charge made by Ziegler. Swiss Post is a bargain by comparison. DHL would charge around CHF35.
.
I don't think Landers was blaming Brexit.... simply saying lots of Brits are now experiencing the same issues as we do over here, now that the UK is no longer EU... (there are lots of news articles about it)
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Old 12.02.2021, 14:27
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Re: Charged 200CHF tax for 450CHF delivery

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Why blame Brexit?
I mentioned Brexit as an aside only for the fact that these sort of surprises are now also hitting UK buyers.
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