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Old 24.03.2021, 11:11
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Recourse for Accidentally TWINTing to Wrong Number

Yesterday I sent via TWINT about 25 Franks to the wrong number (I entered it incorrectly). The money was debited from my account and I did not realize until this morning that the number was incorrect.

Other than begging from the recipient is there a mechanism for getting that money back?
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  #2  
Old 24.03.2021, 11:18
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Re: Recourse for Accidentally TWINTing to Wrong Number

https://www.twint.ch/faq/ich-habe-ge...-geld-zurueck/


Wenn Sie versehentlich Geld an die falsche Person überwiesen haben, versuchen Sie als Erstes, Ihr Geld über die Funktion «Geld anfordern» zurückzuerhalten. Schreiben Sie zudem eine kurze SMS an die Empfängerin oder den Empfänger des Geldes und informieren Sie sie oder ihn über Ihren Irrtum.


Use the function "Geld anfordern" (get money) in the app and send a text message to the recipient. If that does not work, contact TWINT.
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Old 24.03.2021, 11:22
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Re: Recourse for Accidentally TWINTing to Wrong Number

Thank you very much. I was looking at the TWINT documentation and missed that page completely.
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Old 24.03.2021, 12:14
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Re: Recourse for Accidentally TWINTing to Wrong Number

If the recipient does not have TWINT, the money may also be debited from your account and held for 30 days (the recipient will receive a message to sign up for TWINT).

In this case, the recipient can sign up and send the money back to you (you can request it as above). If they don't sign up, the money will be sent back.

I would send a message or give a quick call to the number to explain, as the person on the other end might be a bit confused.

Source: I made the same mistake once
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Old 24.03.2021, 12:38
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Re: Recourse for Accidentally TWINTing to Wrong Number

UPDATE:

Following the advice of the kind folks here and TWINT's documentation, I contacted the person I accidentally sent the money to, let them know what happened, and let them know that I was going to request the money back.

They replied, thought that perhaps a total stranger sending money was some kind of scam or phishing attempt, and then accepted my request.

Much appreciated to you who helped!
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Old 24.03.2021, 12:55
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Re: Recourse for Accidentally TWINTing to Wrong Number

SOLVED: By EFers in one hour 27 minutes, a new record (Perhaps)
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Old 24.03.2021, 13:09
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Re: Recourse for Accidentally TWINTing to Wrong Number

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SOLVED: By EFers in one hour 27 minutes, a new record (Perhaps)
Real problems have solutions. On the other hand, 1st world problems....
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Old 24.03.2021, 13:14
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Re: Recourse for Accidentally TWINTing to Wrong Number

They're a troll, nobody ever posts a problem, has it solved, and then comes back with the end result.
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Old 24.03.2021, 13:15
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Re: Recourse for Accidentally TWINTing to Wrong Number

Quote:
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SOLVED: By EFers in one hour 27 minutes, a new record (Perhaps)
Doesn't beat the 5 seconds it takes to google "twint sent money to wrong person"

If you have sent money to the wrong person by mistake, first try to get the money back using the 'Request money' function. In addition, write a short SMS to the recipient of the money and inform him or her of the mistake.
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Old 24.03.2021, 16:42
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Re: Recourse for Accidentally TWINTing to Wrong Number

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Doesn't beat the 5 seconds it takes to google "twint sent money to wrong person"

If you have sent money to the wrong person by mistake, first try to get the money back using the 'Request money' function. In addition, write a short SMS to the recipient of the money and inform him or her of the mistake.
Er, wasn’t that the solution proposed some hours ago? There seems to be an echo in here, an echo in here, in here, here.
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Old 24.03.2021, 16:54
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Re: Recourse for Accidentally TWINTing to Wrong Number

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Er, wasn’t that the solution proposed some hours ago?
Exactly.
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Old 24.03.2021, 17:14
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Re: Recourse for Accidentally TWINTing to Wrong Number

I just googled "twint sent money to wrong person" and got the below:

If you have sent money to the wrong person by mistake, first try to get the money back using the 'Request money' function. In addition, write a short SMS to the recipient of the money and inform him or her of the mistake.

echo
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Old 24.03.2021, 17:22
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Re: Recourse for Accidentally TWINTing to Wrong Number

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SOLVED: By EFers in one hour 27 minutes, a new record (Perhaps)
Yep. And with the standard, common sense advice:
"Talk to the person".
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Old 24.03.2021, 18:00
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Re: Recourse for Accidentally TWINTing to Wrong Number

To the person, the person, person ...
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Old 25.03.2021, 08:20
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Re: Recourse for Accidentally TWINTing to Wrong Number

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Doesn't beat the 5 seconds it takes to google "twint sent money to wrong person"

If you have sent money to the wrong person by mistake, first try to get the money back using the 'Request money' function. In addition, write a short SMS to the recipient of the money and inform him or her of the mistake.
Perhaps my mistake was going directly to TWINT's FAQ and trying to use their search:

https://www.twint.ch/en/private-customers/support/#faq

There was no combination of keywords I found that pulled up the document in question. And it's not categorized under "Send and Request Money" but "Security", which to my mind is nonsense. This isn't a security issue.

So I failed to find it.

I'm grateful to the folks here who did.
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