Go Back   English Forum Switzerland > Help & tips > Finance/banking/taxation  
Reply
 
Thread Tools Display Modes
  #1  
Old 19.08.2008, 18:06
Forum Veteran
 
Join Date: Apr 2007
Location: Brisbane, QLD, Oz
Posts: 610
Groaned at 155 Times in 110 Posts
Thanked 318 Times in 211 Posts
drsmithy has earned some respectdrsmithy has earned some respect
How to pay off UBS credit card online

Rather than calling UBS or going to a branch, I'm going to take the coward's way out and ask on EF first.

How do I pay off some of my credit card balance using UBS's online banking ?

I've racked up a large amount on my UBS Mastercard paying for various aspects of a big trip we're taking next year, and I'm now very close to my credit limit. I would like to make a partial payment of a few thousand CHFs to bring the oustanding debt down, so I can use it to book some more hotels, etc.

However, I'm damned if I can see an easy way to do this in UBS's online banking.

I tried going to "Account & Custody account" -> "Account Transfer", but the only accounts I can transfer between using this are my (and my wife's) "Personal" and "Savings" accounts.

I also have a "Credit Cards" link on the left, which opens up a new window with details on my credit card. I can go in there and see transactions, outstanding balance, etc, but nothing I can find about how to make payments.


Is it even possible to pay off part of the balance at arbitrary times, or do I just need to wait until the end of the month and a bill will arrive ?
Reply With Quote
  #2  
Old 19.08.2008, 18:16
Forum Legend
 
Join Date: Jan 2007
Location: Geneva
Posts: 5,531
Groaned at 123 Times in 108 Posts
Thanked 3,297 Times in 1,737 Posts
Shorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond repute
Re: How to pay off UBS credit card online

Quote:
View Post

Is it even possible to pay off part of the balance at arbitrary times, or do I just need to wait until the end of the month and a bill will arrive ?
Have you signed up for automated debit or not? In which case the whole balance might be deducted automatically.

I don't think there's a partial payment option however what you can do is call the card centre (number on back of card) and ask for a temporary limit increase, giving them the reason you want it for. 99% of the cases it works.
Reply With Quote
This user would like to thank Shorrick Mk2 for this useful post:
  #3  
Old 19.08.2008, 18:25
Guest
 
Posts: n/a
Re: How to pay off UBS credit card online

I don't know why it is such a big deal:

Using the orange slip they send you each month, type it in as a new payment or standing order to ebanking. Add the date and amount and you're done. Done it for years and paid off all the pool and garden expenses.

No need to justify your extravagance or tell us how close to your limit you are.

dave


Quote:
View Post
Rather than calling UBS or going to a branch, I'm going to take the coward's way out and ask on EF first.

How do I pay off some of my credit card balance using UBS's online banking ?

I've racked up a large amount on my UBS Mastercard paying for various aspects of a big trip we're taking next year, and I'm now very close to my credit limit. I would like to make a partial payment of a few thousand CHFs to bring the oustanding debt down, so I can use it to book some more hotels, etc.

However, I'm damned if I can see an easy way to do this in UBS's online banking.

I tried going to "Account & Custody account" -> "Account Transfer", but the only accounts I can transfer between using this are my (and my wife's) "Personal" and "Savings" accounts.

I also have a "Credit Cards" link on the left, which opens up a new window with details on my credit card. I can go in there and see transactions, outstanding balance, etc, but nothing I can find about how to make payments.


Is it even possible to pay off part of the balance at arbitrary times, or do I just need to wait until the end of the month and a bill will arrive ?
Reply With Quote
  #4  
Old 19.08.2008, 18:37
JVC
 
Posts: n/a
Re: How to pay off UBS credit card online

Quote:
View Post
I don't know why it is such a big deal:

Using the orange slip they send you each month, type it in as a new payment or standing order to ebanking. Add the date and amount and you're done. Done it for years and paid off all the pool and garden expenses.

No need to justify your extravagance or tell us how close to your limit you are.
When I had a UBS credit card they never sent me any kind of paying in slip until I asked for one.
Reply With Quote
  #5  
Old 19.08.2008, 18:41
NatsBrit's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Lausanne / Weybridge UK
Posts: 502
Groaned at 10 Times in 5 Posts
Thanked 241 Times in 166 Posts
NatsBrit is considered knowledgeableNatsBrit is considered knowledgeableNatsBrit is considered knowledgeable
Re: How to pay off UBS credit card online

As Dave said, you an "old" payment slip, put in the amount you want to pay and presto, its paid!
Reply With Quote
  #6  
Old 19.08.2008, 18:49
radical_mit's Avatar
Junior Member
 
Join Date: Jan 2008
Location: Unterberg
Posts: 67
Groaned at 0 Times in 0 Posts
Thanked 22 Times in 15 Posts
radical_mit has no particular reputation at present
Re: How to pay off UBS credit card online

i would setup a standing order, then paid it, and then place it on hold it next month, so i never have for find the orange paper!

t
Reply With Quote
  #7  
Old 19.08.2008, 19:11
Louis Wu's Avatar
Forum Veteran
 
Join Date: Jul 2008
Location: varied, now Nouvelle Normandie
Posts: 1,027
Groaned at 24 Times in 21 Posts
Thanked 907 Times in 455 Posts
Louis Wu has a reputation beyond reputeLouis Wu has a reputation beyond reputeLouis Wu has a reputation beyond reputeLouis Wu has a reputation beyond reputeLouis Wu has a reputation beyond repute
Re: How to pay off UBS credit card online

I had the same issue a few days ago and I didn't have any of the old orange payment slips to hand - I called UBS using the help number given on the internet banking credit card page and they gave me the account IBAN number which I then used to make an online payment. Pretty painless process.
Reply With Quote
This user would like to thank Louis Wu for this useful post:
  #8  
Old 19.08.2008, 19:11
Forum Veteran
 
Join Date: Apr 2007
Location: Brisbane, QLD, Oz
Posts: 610
Groaned at 155 Times in 110 Posts
Thanked 318 Times in 211 Posts
drsmithy has earned some respectdrsmithy has earned some respect
Re: How to pay off UBS credit card online

Quote:
View Post
Have you signed up for automated debit or not? In which case the whole balance might be deducted automatically.
I haven't deliberately chosen that option. Would you expect it to do that by default ?

Quote:
I don't think there's a partial payment option however what you can do is call the card centre (number on back of card) and ask for a temporary limit increase, giving them the reason you want it for. 99% of the cases it works.
I'll try that. Seems like a pretty dumb system, though.
Reply With Quote
  #9  
Old 19.08.2008, 19:14
Forum Veteran
 
Join Date: Apr 2007
Location: Brisbane, QLD, Oz
Posts: 610
Groaned at 155 Times in 110 Posts
Thanked 318 Times in 211 Posts
drsmithy has earned some respectdrsmithy has earned some respect
Re: How to pay off UBS credit card online

Quote:
View Post
I don't know why it is such a big deal:

Using the orange slip they send you each month, type it in as a new payment or standing order to ebanking. Add the date and amount and you're done. Done it for years and paid off all the pool and garden expenses.
It's a "big deal" because I want to pay off some of the balance before I've received the orange slip. I would have thought that was obvious.

Quote:
No need to justify your extravagance or tell us how close to your limit you are.
Even less need to be a pompous ass. Couldn't help yourself ?
Reply With Quote
  #10  
Old 19.08.2008, 19:14
Forum Veteran
 
Join Date: Apr 2007
Location: Brisbane, QLD, Oz
Posts: 610
Groaned at 155 Times in 110 Posts
Thanked 318 Times in 211 Posts
drsmithy has earned some respectdrsmithy has earned some respect
Re: How to pay off UBS credit card online

Quote:
View Post
I had the same issue a few days ago and I didn't have any of the old orange payment slips to hand - I called UBS using the help number given on the internet banking credit card page and they gave me the account IBAN number which I then used to make an online payment. Pretty painless process.
Ah, that's the kind of answer I was looking for. Was the IBAN number something obviously related to the card number, and work-outable, or completely random ?

Did you do it in UBS's online banking with the "Payments within Switzerland" thingy ?
Reply With Quote
  #11  
Old 19.08.2008, 19:44
Forum Legend
 
Join Date: Feb 2008
Location: Zurich
Posts: 3,466
Groaned at 17 Times in 15 Posts
Thanked 1,992 Times in 1,185 Posts
CH_Me has a reputation beyond reputeCH_Me has a reputation beyond reputeCH_Me has a reputation beyond reputeCH_Me has a reputation beyond repute
Re: How to pay off UBS credit card online

Quote:
View Post
Ah, that's the kind of answer I was looking for. Was the IBAN number something obviously related to the card number, and work-outable, or completely random ?

Did you do it in UBS's online banking with the "Payments within Switzerland" thingy ?
My UBS Maestro card has the IBAN on it. It should start with CHxx. Mine is CH89, I think this is the branch number.
Reply With Quote
This user would like to thank CH_Me for this useful post:
  #12  
Old 19.08.2008, 21:05
MarkJ's Avatar
Senior Member
 
Join Date: Nov 2007
Location: Lausanne
Posts: 333
Groaned at 2 Times in 2 Posts
Thanked 129 Times in 74 Posts
MarkJ is considered knowledgeableMarkJ is considered knowledgeableMarkJ is considered knowledgeable
Re: How to pay off UBS credit card online

In fact you can sign up for access to your credit card account in the ebanking site. You do still have to pay using an orange slip however, even through the ebanking site. I've got a regular monthly payment, and a template to allow for spur of the moment payments.

When you have payed be sure to get a print-out. You can fax that to the in Glattusburg and they'll free up the funds on the card right away.
Reply With Quote
This user would like to thank MarkJ for this useful post:
  #13  
Old 19.08.2008, 22:09
Forum Veteran
 
Join Date: Apr 2007
Location: Brisbane, QLD, Oz
Posts: 610
Groaned at 155 Times in 110 Posts
Thanked 318 Times in 211 Posts
drsmithy has earned some respectdrsmithy has earned some respect
Re: How to pay off UBS credit card online

Quote:
View Post
In fact you can sign up for access to your credit card account in the ebanking site. You do still have to pay using an orange slip however, even through the ebanking site. I've got a regular monthly payment, and a template to allow for spur of the moment payments.
I've done this already (or, at least, I had to initially "activate" the credit cards on the e-banking site, then confirm with a (snail-mailed) code before I could access the "Credit Card" page I can now).

The template for your "spur of the moment" payments sounds like just what I'm after. How did you set that up ?

Quote:
When you have payed be sure to get a print-out. You can fax that to the in Glattusburg and they'll free up the funds on the card right away.
I'm almost surprised I don't need to pay them with a cheque.


This is straying a bit OT, but... Are there any other English-speaker-friendly banks here whose e-banking is a little bit more advanced (and integrated) ?
Reply With Quote
  #14  
Old 19.08.2008, 22:48
MarkJ's Avatar
Senior Member
 
Join Date: Nov 2007
Location: Lausanne
Posts: 333
Groaned at 2 Times in 2 Posts
Thanked 129 Times in 74 Posts
MarkJ is considered knowledgeableMarkJ is considered knowledgeableMarkJ is considered knowledgeable
Re: How to pay off UBS credit card online

I have no idea about other banks. However I do know that if you sign up for "e-billing" then your payments count immediately.

Meanwhile the template thing appears as an option right after you've made a payment with an "orange slip"; just after you click submit you can save the payment as a template.
Reply With Quote
  #15  
Old 26.04.2010, 21:08
Newbie
 
Join Date: Aug 2009
Location: Lausanne
Posts: 9
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
jsbach has no particular reputation at present
Re: How to pay off UBS credit card online

The procedure is as follows (copy/paste from UBS e-mail):
Dear Sir,

Thank you for your request. Please refer to the following information :

1) To make a payment to your credit card :

- Login to UBS e-banking as usual
- Select "red payment slip" and complete the form with the following indications :

CCP : 80-4382-6
Beneficiary : UBS Card Center, 8152 Glattbrugg

In addition, please enter your last name followed by your first name, together with your credit card number in the "purpose" field.

2) Timing

We inform you that such transactions are normally processed by the UBS Card Center within 5 business days.

If you need any further assistance, the UBS Card Center remains at your disposal at +41 (0) 44 828 35 01.

Kind regards,

UBS AG
Reply With Quote
  #16  
Old 26.04.2010, 21:25
Longbyt's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: ZH
Posts: 8,130
Groaned at 57 Times in 53 Posts
Thanked 12,980 Times in 4,732 Posts
Longbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond reputeLongbyt has a reputation beyond repute
Re: How to pay off UBS credit card online

As the OP was asking for help well over a year ago, I hope he found a solution before this.
Reply With Quote
  #17  
Old 26.04.2010, 21:27
Forum Legend
 
Join Date: Feb 2008
Location: Zurich
Posts: 3,466
Groaned at 17 Times in 15 Posts
Thanked 1,992 Times in 1,185 Posts
CH_Me has a reputation beyond reputeCH_Me has a reputation beyond reputeCH_Me has a reputation beyond reputeCH_Me has a reputation beyond repute
Re: How to pay off UBS credit card online

Quote:
View Post
As the OP was asking for help well over a year ago, I hope he found a solution before this.
If not, that will be a lot of interest
Reply With Quote
  #18  
Old 17.07.2011, 23:16
Member
 
Join Date: Oct 2007
Location: Europe
Posts: 171
Groaned at 2 Times in 2 Posts
Thanked 46 Times in 39 Posts
byte has earned some respectbyte has earned some respect
Re: How to pay off UBS credit card online

Quote:
View Post
The procedure is as follows (copy/paste from UBS e-mail):
Dear Sir,

Thank you for your request. Please refer to the following information :

1) To make a payment to your credit card :

- Login to UBS e-banking as usual
- Select "red payment slip" and complete the form with the following indications :

CCP : 80-4382-6
Beneficiary : UBS Card Center, 8152 Glattbrugg

In addition, please enter your last name followed by your first name, together with your credit card number in the "purpose" field.

2) Timing

We inform you that such transactions are normally processed by the UBS Card Center within 5 business days.

If you need any further assistance, the UBS Card Center remains at your disposal at +41 (0) 44 828 35 01.

Kind regards,

UBS AG
This question bothered me, too. Actually, still bothers because of the above response from UBS. I got the same and I have to tell you the procedure is pretty complicated and slow. It did take 5 days as they warned which I don't think is acceptable.

In view of that, has anyone tried Paynet (http://www.ubs.com/1/e/online/ebanking/paynet.html)?

By the sounds of it, it may allow almost instant "spur of the moment" payments. But is it really so? And what are the consequences (except for getting rid of the paper bills)? Any charges for this facility? Because, as I understand, paying the credit card the above "red payment slip" way incurs some charges which is outrageous as they themselves admit that's the only way to pay it electronically. Why they didn't mention this Paynet thing then? Any idea?
Reply With Quote
  #19  
Old 18.07.2011, 13:23
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 9,362
Groaned at 389 Times in 337 Posts
Thanked 16,351 Times in 8,868 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: How to pay off UBS credit card online

Quote:
View Post
This question bothered me, too. Actually, still bothers because of the above response from UBS. I got the same and I have to tell you the procedure is pretty complicated and slow. It did take 5 days as they warned which I don't think is acceptable.

In view of that, has anyone tried Paynet (http://www.ubs.com/1/e/online/ebanking/paynet.html)?

By the sounds of it, it may allow almost instant "spur of the moment" payments. But is it really so? And what are the consequences (except for getting rid of the paper bills)? Any charges for this facility? Because, as I understand, paying the credit card the above "red payment slip" way incurs some charges which is outrageous as they themselves admit that's the only way to pay it electronically. Why they didn't mention this Paynet thing then? Any idea?
I made a substantial electronic payment to my UBS credit card a couple of weeks before visiting USA (and almost a month before my usual payment date) so my account was actually in credit but they still managed to block my credit card for "over the limit" while I was in the USA. They never managed to explain why.
Luckily I also had a non UBS credit card with me.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Can you pay online with Maestro card? Colonelboris Finance/banking/taxation 21 16.03.2014 18:57
Credit card Statements online barish Finance/banking/taxation 48 29.08.2013 09:38
Can I pay my Swisscom mobile bill with a Credit Card? Serialkilla TV/internet/telephone 1 19.08.2008 13:08
Changing my account from UBS to Credit Swiss. Is it possible? Jmavatar Finance/banking/taxation 17 26.05.2008 19:13
AECS in Horgen - Credit Suisse's credit card business - somebody work there? Greg530 Finance/banking/taxation 9 15.04.2007 18:05


All times are GMT +2. The time now is 16:18.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0