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Old 15.01.2010, 12:49
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credit card alert

Just checked my credit card account on line. There is a charge of 1430.65CHF which was booked for a rental car in Jeddah, Soudi Arabia (I have never in mylife been in S. Arabia).
No idea how / who did it bit I recently used the said CC in Ivory Coast on an ATM machine to get cash and I can link it to that.
So, please be aware and I hope you do not experience the same.
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Old 15.01.2010, 12:51
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Re: credit card alert

Good for you for checking the statement thoroughly. All too often I've just trusted the bank ...
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Old 15.01.2010, 13:01
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Re: credit card alert

Quote:
Good for you for checking the statement thoroughly. All too often I've just trusted the bank ...
I do a mix of trusting the bank and checking if the items in the statement are from places a buy things in countires I have been to. I most probably would not pick up a mistake of a small(er) sum spent in CH
every new year (actually every month !) I make a note to self to save all the payslips however ....
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Old 15.01.2010, 13:22
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Re: credit card alert

sorry to hear that but the bank should be able to do something about it....something similar happened to a former colleague of mine in London...
good luck!
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Old 15.01.2010, 13:39
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Re: credit card alert

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sorry to hear that but the bank should be able to do something about it....something similar happened to a former colleague of mine in London...
good luck!

The bank rep already credited my account for the amount and will follow up with the rental car company.
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Old 15.01.2010, 13:42
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Re: credit card alert

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Good for you for checking the statement thoroughly. All too often I've just trusted the bank ...
Me too, but I am pretty confident that I would recognize a four digit mistake.
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Old 29.05.2012, 14:29
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Re: credit card alert

So this is really not hubby's lucky day...

He has just been called by the bank (UBS) asking if he had been doing VISA card transactions with China and Russia this morning? Huuu? There are several amounts booked on the card and they go up to about 2.600CHF . Card is not stolen or lost so probably an internet scam...
Card has been blocked immediately, the suspect transactions as well (that is if still possible).
Instruction he got is to wait now for the VISA statement, pay whatever passed and then contest the fraudulent transactions.

Anyone any experience with this? Is this going to be an administrative and long process or should it be quickly resolved (and refunded hopefully)?
Are we insured by the way for this (or the bank)?
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Old 29.05.2012, 14:33
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So this is really not hubby's lucky day...

He has just been called by the bank (UBS) asking if he had been doing VISA card transactions with China and Russia this morning? Huuu? There are several amounts booked on the card and they go up to about 2.600CHF . Card is not stolen or lost so probably an internet scam...
Card has been blocked immediately, the suspect transactions as well (that is if still possible).
Instruction he got is to wait now for the VISA statement, pay whatever passed and then contest the fraudulent transactions.

Anyone any experience with this? Is this going to be an administrative and long process or should it be quickly resolved (and refunded hopefully)?
Are we insured by the way for this (or the bank)?
I had all 3 cards "stolen" within 4 weeks last year, and one of them I've never used so I don't k ow where the perp got the number.

Anyways, one of them was my UBS card and it was simple. They cancelled the charges and sent me a new card within a week. I didn't pay the fraud charges and then get a refund as it was all done within one banking cycle.

I'd call again and say its a large sum for you to pay, they should just tell you to hold off and reimburse you any interest you had to pay.

But really it was simple, it was my CS card that was difficult.
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Old 29.05.2012, 14:38
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Re: credit card alert

Quote:
View Post
So this is really not hubby's lucky day...

He has just been called by the bank (UBS) asking if he had been doing VISA card transactions with China and Russia this morning? Huuu? There are several amounts booked on the card and they go up to about 2.600CHF . Card is not stolen or lost so probably an internet scam...
Card has been blocked immediately, the suspect transactions as well (that is if still possible).
Instruction he got is to wait now for the VISA statement, pay whatever passed and then contest the fraudulent transactions.

Anyone any experience with this? Is this going to be an administrative and long process or should it be quickly resolved (and refunded hopefully)?
Are we insured by the way for this (or the bank)?
this happened to me - someone ganked my CC numbers and used it to buy a bunch of crap from a grocery in N Ireland. The good folks at Coop Supercard figured it out (no online statement, so I was in the dark about it) and called me, then immediately sent a new card. It ended up that we had to pay the charges and contest it officially. This process wasn't smooth due to some mistakes the CC people made, but in the end it was resolved relatively painlessly, though it took a couple of months.
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