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Old 13.09.2010, 14:35
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Lost PostFinance Bank Card - Help with proceduce to replace

I lost my PostFinance Bank Card yesterday and I would like to get it replaced. But I tried going to the bank and they don't speak english and asked me to call a number. The person there said I had to pay like 30 francs to get it replaced. Is that really true? Back home it was free to get a card replaced? Anyone here that could help me with the procedure since there was no mention of it on the website - http://www.postfinance.ch/pf/content...ash/offer.html
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Old 13.09.2010, 14:41
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

you may have to report the theft/loss at the police station
and yes it's not uncommon to have to pay for a new card.

now this has me confused from the link you posted
Quote:
Lost card
Call +41 (0)31 710 12 15 (Swiss Bankers) immediately and have your card blocked
A new card will be sent to you anywhere in the world free of charge within two working days (incl. balance)
do you have a travel cash card?
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Old 13.09.2010, 14:48
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

I rang the number on the website, gave my credentials and obtained a replacement within days in the mail plus a charge of CHF50 to my account.

Website

PostFinance Card locallly dial 0800 88 88 77
or from abroad +41 848 88 88 77
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Old 13.09.2010, 14:48
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

Hi

Found this on the website:

http://www.postfinance.ch/pf/content...d/compare.html

so it will cost 20 chf to replace the card.

Replacement usually within 48 hours (replacement card CHF 20)
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Old 13.09.2010, 14:58
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

Hi,

Did you try looking at the PostFinance website (it's in English). I was able to find the following info:

Prices and Conditions for Private Customers

on page 12 (assuming you have a debit card) states:

Quote:
Replacement card (if lost or stolen) - Free of charge
Replacement PIN - SFr20
And under Private Customers | Blocking a card

Quote:
Lost your card? We are there for you around-the-clockReport the loss to us straight away and you'll have a replacement card within three working days. If you lose a credit card (PostFinance Visa or MasterCard), you can also request emergency cash.
The same page gives numbers to call.

Hope this helps.

Cheers,
Nick
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Old 16.09.2010, 08:48
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

It came back to me in the mail but when I tried to use it - it said it was expired.... why so?
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Old 16.09.2010, 08:53
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

Quote:
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It came back to me in the mail but when I tried to use it - it said it was expired.... why so?
Your original card that you lost now says its expired? If so PF may have blocked it when it was reported lost.
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Old 14.04.2011, 10:47
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Re: Lost PostFinance Bank Card - Help with proceduce to replace

My experience with losing PostFinance card is that it costs 20 CHF to place a hold on it (if you find it, beware that you need to write them a letter to have it reactivated!) Call 0848 888 710.

To get a new one costs 30 CHF, for a total of 50 CHF. You will also have to wait 2 days to get a new one.

You can take money out from the postoffice (any branch) with your passport in the mean time if you're stuck.
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