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Old 23.01.2011, 14:08
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Returns & Exchange Policy at Coop / Migros

Does anyone know the return policy at these stores ? Bought an item from Coop Dietlikon and wanted to exchange/return. Wife took it back to store near Zurich HB and was told that you have to go back to original store. Item was a mop head, sold in both of the stores. Does this sound right or was the sales girl just not wanting to bother ??
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Old 23.01.2011, 14:50
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Re: Returns & Exchange Policy at Coop / Migros

That is what I was told at Coop in Oberwil a couple of weeks ago when I wanted to return a T shirt (that they stocked .. I checked first) that I had bought in Coop Liestal.

Went back to Liestal, returned it no problem, but the first question I was asked was "did you buy it here?"

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Old 23.01.2011, 15:20
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Re: Returns & Exchange Policy at Coop / Migros

Yep, seems to be the norm here. when trying to exchange at another branch, I've been told to return it at the store I bought it from, even though it was a product all their stores sold.
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Old 23.01.2011, 15:23
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Re: Returns & Exchange Policy at Coop / Migros

Thanks ECB ! Sounds like its a one store policy then. I'll have to be careful when I'm out browsing away from home!
Anyone know if Migros is the same then ??
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Old 23.01.2011, 15:24
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Re: Returns & Exchange Policy at Coop / Migros

Thanks Swisscath. Guess its the case then. I'm sure i'll survive, now I know !!
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Old 23.01.2011, 16:25
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Re: Returns & Exchange Policy at Coop / Migros

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Thanks ECB ! Sounds like its a one store policy then. I'll have to be careful when I'm out browsing away from home!
Anyone know if Migros is the same then ??
I have managed to swap something at Migro. I bought several timer switches from the big Migros at Brunau Park a while ago. One of them didn't work, so I took it to my local Migros. Although I did have the receipt, I told them I didn't have it anymore. As it was clearly a Migros product they let me swap it for another.
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Old 23.01.2011, 17:45
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Re: Returns & Exchange Policy at Coop / Migros

I didn't know that. Thanks for the info!
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Old 22.06.2011, 21:28
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Re: Returns & Exchange Policy at Coop / Migros

What abou Coop return policy on sales items? No where on my reciept does it say anything about the number of days I have to return such item, but it also didn't say anything about not being returnable because of the reduced price.

It's not a clearance item, but a 25% reduction item that I bought.
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Old 23.06.2011, 00:37
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Re: Returns & Exchange Policy at Coop / Migros

they will just take it back, if still in good condition: I bought once coffee in discount pack. At home (1 month later when I wanted to open a new pack), I found out it were no beans, I returned it, got money back and bought beans for it...

But that is in the (large) coop where I always come, so maybe they recognized me and therefore did not make a fuss...
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Old 23.06.2011, 14:26
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Re: Returns & Exchange Policy at Coop / Migros

The return policy here is not that good. sometimes i can excange for a new pack, but havn't tried to get money back yet.
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Old 23.06.2011, 14:41
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Re: Returns & Exchange Policy at Coop / Migros

I'm actually a bit amazed at what a small amount of time most stores allow returns here. It's often only two weeks. (I think that's the Migros policy as well). In the States, you almost always get at least 30 days. I guess I just find the policies here a bit frustrating, especially when I'm buying a gift for someone, since I'd have to buy it so soon before giving them the gift in case they want to return it. Not to mention the fact that most stores here don't seem to give gift receipts. It's quite frustrating!
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Old 23.06.2011, 14:46
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Re: Returns & Exchange Policy at Coop / Migros

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I'm actually a bit amazed at what a small amount of time most stores allow returns here. It's often only two weeks. (I think that's the Migros policy as well). In the States, you almost always get at least 30 days. I guess I just find the policies here a bit frustrating, especially when I'm buying a gift for someone, since I'd have to buy it so soon before giving them the gift in case they want to return it. Not to mention the fact that most stores here don't seem to give gift receipts. It's quite frustrating!
well, American does have the best return policy. There's no doubt on that and I don't think we'll be able to find that anywhere else
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Old 23.06.2011, 16:21
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Re: Returns & Exchange Policy at Coop / Migros

That often depends where you buy and when. Most shops allow for longer return periods before christmas and also give out a "gift voucher". If you buy things at the Orell Füessli bookstore for example in Zurich they offer both services. I would always tell them that it's for a present. Sometimes they then give you a plastic wrapped version which can be easier returned. But that really depends on what items you're buying.
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Old 23.06.2011, 16:43
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Re: Returns & Exchange Policy at Coop / Migros

I've found that I have to stand my ground and argue to return stuff here, or to not be given a voucher when I paid cash, etc. The no return on discounted items, I've never won on though. At best, I've gotten a store voucher.

I've also heard the fabulous back to the same store line. The arguments as to why have always impressed me as well. My favorite was the woman in Manor who actually told me that she couldn't see the point of why Manor should be doing extra work for me, and ruining the environment, driving a truck from Rapperswil to Zürich with my returned item.

Esprit online shop was the worst. It took them 3 months to return my money after receiving the items back. I had to find a store manager who called them personally, and they still tried to delay. I kept after him, he kept after them...never again. Their problem? No matter how many times I sent my bank information, apparently I kept getting it wrong. Silly me.

My other peeve is spoiled food, perfect on the outside, rotten on the inside. I used to always bring it back and now I've given up. I spend more energy driving, waiting in line, and then stating my complaint than it's worth. To be fair, I've never once had a problem with the return. It's just the process that tires me out.

Short answer: returning stuff is hard to do here, shop carefully, and be prepared to argue your case, no matter what the salesperson says.

Carrie F., I still remember buying a turkey that was off in the US. I returned it, they apologized profusely, gave me a new turkey for free and a store credit for the one I had returned. I became a loyal customer of that store because of buying a rotten turkey there!
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Old 23.06.2011, 17:13
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Re: Returns & Exchange Policy at Coop / Migros

Shops here will rarely give your money back if you just 'change your mind', as is the case in the UK (although even there, this is not always the case) or even give you an exchange voucher. But they will normally re-imburse or exchange faulty goods.
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Old 23.06.2011, 17:28
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Re: Returns & Exchange Policy at Coop / Migros

Items bought reduced price in a sale are not usually returnable, they are cheaper because the shop wants to get rid of their old stock.

Any damaged item must be returned immediately, if it cannot be repaired it will be exchanged, you cannot insist on an exchange when a repair is possible.

An item cannot be exchanged because the colour was different under different light, or it doesn't fit you. If there is nothing wrong with it you have to keep it.

www.ricardo.ch has many unwanted items for sale!

Those are the minimum requirements. Some shops offer much better deals.
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Old 23.06.2011, 17:58
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Re: Returns & Exchange Policy at Coop / Migros

Fair enough, if I've bought something, don't want it and the store made clear, or even just assumed I knew, that buying is forever, that's my problem.
If I ask if something can be returned, and I specifically ask if I can return it to another shop, and the answer is yes, I expect it to remain yes. If I shop in an online store that advertises easy returns, I expect at least a fairly easy return.
It's when I have a salesperson who suddenly pulls a completely different story out, that I will stand my ground. Every country and shop has their way of doing things. I can accept that, but I'm not going to accept someone keeping my money because it makes their day easier.
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