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  #41  
Old 10.10.2021, 19:19
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Re: Consistently bad quality in Migros

I've noticed the same problems a few times -- not sure what causes it. But I've found that the customer service is pretty good about replacing if I bring back the bag and show them. With all the volume of produce they sell, bound to be a few bad apples (or green beans... even those from the region)
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  #42  
Old 10.10.2021, 21:42
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Re: Consistently bad quality in Migros

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Zucchin is what Swiss-Germans turn into when they pass through Airolo
https://nonciclopedia.org/wiki/Zucchini

How to recognize a zucchini

Usually zucchini looks like this.


  • Does not speak Italian.
  • If you speak Italian he wonders why you don't speak German , even if you are in Italy.
  • Drives even if he is over 100 years of age.
  • He does not even have a currency or even a banknote, on the other hand he has at least 30 credit cards. He also uses them to buy candy.
  • The maximum driving speed is 3km/h.
  • He is capable of yelling at you (in German of course) for hours on end.
  • In summer (but also in winter) they usually wear sandals, also called Birkenstöck, strictly with wool socks up to the knees.
  • Women have long hair under their armpits, which is shown off by the use of sailor tank tops.
  • Odour from two weeks of fighting against soap. Highly harmful to health. Safety distance 1.5m.
  • When they come to Ticino to spend their holidays in the summer, they get a drink at the bar, then bring the glass to the table and order dinner.
  • The Ticino people call "Cingheli" because their ignorance does not allow them to learn how to play the famous Ticino card game.
  • 300 people (the whole family, cats included) travel to Ticino at least once a year.

Last edited by Xenophanes; 10.10.2021 at 21:50. Reason: Typo
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  #43  
Old 10.10.2021, 22:35
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Re: Consistently bad quality in Migros

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sometimes even offer a voucher..
...for free rotten veg...

FWIW our local Coop used to be really good and the single “M” Migros a bit of a poor relation. More recently, the Coop seems to be worse at restocking, while the smaller Migros actually has a decent range plus more consistent quality on the veg etc.

It really depends on the management in my opinion.
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  #44  
Old 11.10.2021, 01:33
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Re: Consistently bad quality in Migros

As said previously you should contact customer services of Migros.



Separately, there was a branch of a different supermarket we used, had poor quality vegetably and fruit shelf life. As we determined that small shop was within a shopping centre with the door open to the shopping centre. First isle inside was the fresh produce that we determined had a very short shelf life due to the limited control of cold because of exposure to the shopping centre. We bought other items there as handy for us and only bought fresh produce on detailed examination usually to be used within two days. Never touched reduced priced produce.
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  #45  
Old 11.10.2021, 06:52
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Re: Consistently bad quality in Migros

They were some "foreign" objects in the Muesli a while back. Looked like crushed stone. Contacted Migros and they weren't the least bit interested in having the items sent to them, nor in the batch number on the bag. Doesn't say much for quality control.

We buy very little at Migros. Coop is closer, shops in Italy are even closer and opening hours are better (even Sunday!) and don't have to battle the traffic.

The only fruit I like to buy with brown spots are bananas as they are excellent for baking when they are very ripe. You can mash them up and freeze them for when you are ready to bake. I have also placed the entire banana in the freezer (less practical than when mashed).
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  #46  
Old 11.10.2021, 07:20
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Re: Consistently bad quality in Migros

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They were some "foreign" objects in the Muesli a while back. Looked like crushed stone. Contacted Migros and they weren't the least bit interested in having the items sent to them, nor in the batch number on the bag. Doesn't say much for quality control.
They would have refunded though, had you taken the bag to them.

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We buy very little at Migros. Coop is closer, shops in Italy are even closer and opening hours are better (even Sunday!) and don't have to battle the traffic.

The only fruit I like to buy with brown spots are bananas as they are excellent for baking when they are very ripe. You can mash them up and freeze them for when you are ready to bake. I have also placed the entire banana in the freezer (less practical than when mashed).
Co-Op is overall maybe 20-30% more expensive than Migros for very often the same or lesser quality. Co-Op is mostly all branded items and the Prix Garantie stuff is dreadful, whereas Migros is mostly their own items and the M-Budget is usually great.

I really cannot see the sense in paying 20-30% more for my groceries and household items, for absolutely no tangible benefit. I am a very regular and picky shopper (I have a sense of thriftiness comparable to a seasoned housewife) and Co-Op is definitely my least favourite supermarket in Switzerland for what you pay vs what you get. It's just bad value to shop at if you give even the slightest care at all to your monthly food budgets.
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  #47  
Old 11.10.2021, 07:44
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Re: Consistently bad quality in Migros

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They would have refunded though, had you taken the bag to them.
The complaint was made on line. I have the receipt and a second unopened bag. They did not agree to take it back. It was the M budget muesli, so their own product. I think they should have wanted to know what got into the muesli that shouldn't have been there. It's about quality control. The thread is titled "bad quality" and my post was about that, not a debate about which shop is more expensive. I had the little pieces which I could have sent them in an envelope. They just weren't interested.

My experience with Coop's customer service on line is far more positive. Sent them pictures of the yoghurt with the mold on it, (it was well before the sell by date). They didn't ask for it back. Sent a coupon online.

Many people shop online and going to a shop to sort out a problem is not an option.
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  #48  
Old 11.10.2021, 07:48
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Re: Consistently bad quality in Migros

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The complaint was made on line. I have the receipt and a second unopened bag. They did not agree to take it back. It was the M budget muesli, so their own product. I think they should have wanted to know what got into the muesli that shouldn't have been there. It's about quality control. The thread is titled "bad quality" and my post was about that, not a debate about which shop is more expensive.

My experience with Coop's customer service on line is far more positive. Sent them pictures of the yoghurt with the mold on it, (it was well before the sell by date). They didn't ask for it back. Sent a coupon online.

Many people shop online and going to a shop to sort out a problem is not an option.
I can't speak for shopping online, but I know that if you physically take things in person along with a receipt to the customer service department then they will refund or replace items every time. I doubt it is so practical to do the returns checking and processing process purely online with low-value and perishable foodstuffs, and it would not surprise me if they really struggle to do that in a decent way vs when you physically take it to them to deal with on the spot.

The very occasional and infrequent problem with a low-value. It is, imo, just literally throwing money away for no discernible benefit.
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  #49  
Old 11.10.2021, 09:44
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Re: Consistently bad quality in Migros

Quality is variable for both, but for online delivery I vouch for Coop over Migros. Coop's order system is well designed to immediately show what is available online vs. at stores, and stays current. Migros' system is fine but probably not as JIT, hence some non-deliveries.
In our semi-remote region at least, Coop uses dedicated trucks whereas Migros uses Swiss Post. Much as we like our mailpersons, Coop gives more choices of delivery windows and that extra bit of reliability and freshness.
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  #50  
Old 11.10.2021, 09:47
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Re: Consistently bad quality in Migros

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Quality is variable for both, but for online delivery I vouch for Coop over Migros. Coop's order system is well designed to immediately show what is available online vs. at stores, and stays current. Migros' system is fine but probably not as JIT, hence some non-deliveries.
In our semi-remote region at least, Coop uses dedicated trucks whereas Migros uses Swiss Post. Much as we like our mailpersons, Coop gives more choices of delivery windows and that extra bit of reliability and freshness.
I only do physical supermarket shopping, so I guess that's why I lack this perspective.
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  #51  
Old 11.10.2021, 10:13
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Re: Consistently bad quality in Migros

My own personal experience over the last few years physical shopping in store is that the fruit and vegetable section of Migros is not as good as Coop. There are many times I think, this product should not be on sale here.

That said, whenever I visit French supermarkets (LeClerc and Geant for example), I am reminded that those are generally far superior to both Migros and Coop.
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  #52  
Old 11.10.2021, 10:28
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Re: Consistently bad quality in Migros

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My own personal experience over the last few years physical shopping in store is that the fruit and vegetable section of Migros is not as good as Coop. There are many times I think, this product should not be on sale here.

That said, whenever I visit French supermarkets (LeClerc and Geant for example), I am reminded that those are generally far superior to both Migros and Coop.
Interestingly, the vegetables in Migros Brunapark are super fresh. Maybe it depends on the size of the store and the turnover.
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  #53  
Old 11.10.2021, 11:18
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Re: Consistently bad quality in Migros

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Co-Op is overall maybe 20-30% more expensive than Migros for very often the same or lesser quality. Co-Op is mostly all branded items and the Prix Garantie stuff is dreadful, whereas Migros is mostly their own items and the M-Budget is usually great.
I just went through this learning curve myself - I've been shopping at Coop since arriving here 4 months ago, primarily because I was living above a large Coop and it was convenient.

About a month ago I discovered a Migros quite close to my house, and have started shopping there. The difference in cost has been astonishing - I've reduced my weekly shopping costs by around 35%.

With regard to quality, I have found that generally the fruit & vegetables are a bit better at Migros. But as others have said, it's likely a store-specific variable; OP, I would recommend having a discussion with your Migros manager in case there's a problem they need to be aware of.
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Old 11.10.2021, 12:11
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Re: Consistently bad quality in Migros

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...for free rotten veg...

FWIW our local Coop used to be really good and the single “M” Migros a bit of a poor relation. More recently, the Coop seems to be worse at restocking, while the smaller Migros actually has a decent range plus more consistent quality on the veg etc.

It really depends on the management in my opinion.
This!

Where I used to live an MMM Migros blew away the tiny local Coop, so we were largely Migros shoppers. We then moved, here we have a Coop Megastore that far outshines the small Migros - so we are now largely Coop shoppers.

It really does depend on the management, as you say.

---

I really don't look all that much at price differences, rather I look at at quality, selection, and the amount of rotten food I have to throw away.

The local Migros seems to wrap most of it's veggies in plastic, so one can't really examine the product - and the amount of rotten veg hidden in a package - at this store - seems to be well above 30%. The local Coop's rotten rate seems to be about 10%. So all in all, at these two local stores Coop actually works out a tiny bit cheaper when you account for waste.

Of course, a waste rate for food already rotten at time of purchase, at either 10% or 30%, is inexcusable. Both stores should be hanging their heads in shame.

Whenever possible, avoid any produce that is at all packaged, only choose from open stock.

The local Spar is much better on the rotten rate, but the selection at the small local store is limited. Although they occasionally have things I can't find in either of the larger chains. (They are higher for non-food items.) They carry local farmer's fruit in season, duly labeled with the farmer's name, so that's a nice plus. Prices a tad higher than Migros, a bit lower than Coop.

---

I don't buy meat at either Coop or Migros - or any large retailer - only from the local butcher. He is the only source I trust.

---

Whenever I really want nice produce, as in ripe now for tonight's dinner party, I go to Bettio. They are the only produce retailer I know I can rely on to be consistently good. I've never had a spoiled piece of anything from them, quality and flavor clearly miles ahead. More expensive, sure... but none is wasted, which changes the economics.

---

Bottom line: Food waste is becoming my primary concern, and increasingly the 'rotten rate' is the driver in my shopping decisions. The state of much of what is on sale in our larger retail chains these days is shocking.

/rant


ETA:

Don't forget about Aldi. Our local can be hit-or miss, but if you manage to shop just after a produce delivery comes in, quality is often astonishingly good, and prices iof course quite inexpensive.
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Old 11.10.2021, 12:59
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Re: Consistently bad quality in Migros

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for someone mostly vegan you are not very educated in vegetables.
Zuccheti = Courgette
or Zucchini
would you say something similar about meat? Just wondering?
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  #56  
Old 11.10.2021, 13:52
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or Zucchini
would you say something similar about meat? Just wondering?
The more I learn about food, the more I realise I don't know.
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  #57  
Old 11.10.2021, 14:06
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Re: Consistently bad quality in Migros

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I just went through this learning curve myself - I've been shopping at Coop since arriving here 4 months ago, primarily because I was living above a large Coop and it was convenient.

About a month ago I discovered a Migros quite close to my house, and have started shopping there. The difference in cost has been astonishing - I've reduced my weekly shopping costs by around 35%.
Happy to see someone back me up on this, as that is a huge difference in overall costs! Just think, you save over 30% on food PER YEAR by shopping at Migros instead of Coop. I know I can definitely put that money saved, which likely amount to hundreds of francs, to better use...
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Old 11.10.2021, 15:18
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Re: Consistently bad quality in Migros

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Happy to see someone back me up on this, as that is a huge difference in overall costs! Just think, you save over 30% on food PER YEAR by shopping at Migros instead of Coop. I know I can definitely put that money saved, which likely amount to hundreds of francs, to better use...
Yes, such as propping up the German economy by getting one's teeth fixed in Konstanz, perhaps

Absolutlely though, no denying that when we shop at Coop, the bill is on average significantly higher like for like.
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Old 11.10.2021, 15:22
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Yes, such as propping up the German economy by getting one's teeth fixed in Konstanz, perhaps
Uhh...
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Old 11.10.2021, 17:24
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Re: Consistently bad quality in Migros

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Happy to see someone back me up on this, as that is a huge difference in overall costs! Just think, you save over 30% on food PER YEAR by shopping at Migros instead of Coop. I know I can definitely put that money saved, which likely amount to hundreds of francs, to better use...

I prefer Migros to Coop for price and taste of food items. The combination of Aldi/Lidl saves LOT more $s than just shopping at Migros though. I shop mainly at Aldi/Lidl now.
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