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  #21  
Old 22.03.2011, 10:39
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Re: Mods accessibility

Perhaps something's going wrong here? I rarely get posts deleted/moved, but when I do I generally agree with the mods I've pushed it a bit too far.

I think I have a 1 - 1 hit with responses from mods too.

Chill out enjoy the sunshine.
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Old 22.03.2011, 10:44
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Re: Mods accessibility

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enjoy the sunshine.
I went out to catch the sun yesterday wearing just a t shirt but had to run back in as it was freezing. The sunshine is only for show.
  #23  
Old 22.03.2011, 10:48
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Re: Mods accessibility

As you've realized, we don't all do things exactly the same way. Me, I'm horrible at responding to PMs: either they get replied to as soon as I've read them, or they languish for a week; there seems to be no middle ground. Usually I do try to reply though (sooner or later!) if I feel that my response will accomplish something. If I believe there is simply no chance that responding will make a difference - if I know I won't change my mind and don't realistically think what I have to say will change yours - then I may or may not respond. Depends what mood I'm in and also how busy I am with other things.

If someone sends me an abusive rant "why did u close my thread u horribl nazi mod" then I have learned not to reply at all, EVER. Been there, done that, successive PMs get worse not better.

There are other differences as well - some mods prowl the forum in "invisible" mode, leaving only a trail of death and devastationbanned spammers and edited titles in their wake, others make a point of staying "visible" so that members in distress have an easy point of contact. There's no right way to do it and in fact it's good to have a mix of styles on the team.

We don't have an on-call system (it would be complicated and far too much work for what they pay us) so the call center operator is not really a good comparison. Mods are just private people, tasked with some extra responsibility to look after the forum. We try to maintain some consensus on policy but we also have no desire to become perfectly interchangeable mod-bots with identical comm chips.

The auto-PMs are identical, prompt, and unfailingly, blandly polite because they're generated by a computer. Step beyond that and you're PMing with a human being like yourself.
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Old 22.03.2011, 11:24
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Re: Mods accessibility

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The auto-PMs are identical, prompt, and unfailingly, blandly polite because they're generated by a computer. Step beyond that and you're PMing with a human being like yourself.
You sure? Really?

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  #25  
Old 22.03.2011, 11:25
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Re: Mods accessibility

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You sure? Really?
She was addressing Nil, who is a human being.

HTH
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Old 22.03.2011, 11:34
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Re: Mods accessibility

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She was addressing Nil, who is a human being.

HTH
Ohh thanks for clarifying!

I know the sun is out in this grey country but there are only so many "shocks" my subtle heart can take, especially on a morning after monday. To err is human, to repeat is just divine!
  #27  
Old 22.03.2011, 15:48
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Re: Mods accessibility

On the whole I am pretty prompt at replying to PMs if, after reading them, I decide it is worth doing so. However, like MathNut I have long since given up on most of the semi-aggressive ones, as the exchange of PMs only goes downhill.

What I find quite amusing is the lack of a response from those who realise, after getting a reply from us, that we were right and they were wrong! Others however send a cheerful 'Oops' which quite brightens my Mod day.

Each Mod only has a certain amount of time at their disposal for EF and each chooses what they do during this period. More PMs, less time for other things. If you don't get an answer to the question you put to a Mod, the chance is pretty great that the Mod thinks you could have worked it out for yourself. A compliment really and the rest of us who DO answer are just wasting our time.

Just for the record, any hint of playing Good Mod / Bad Mod makes me quite Bolshie.
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  #28  
Old 22.03.2011, 16:05
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Re: Mods accessibility

Speaking for myself, if I delete a thread/post I try to offer a full explanation in the comment field, so if I don't respond to a PM its usually because I have nothing left to add. However if after reading the PM I feel differently I will either reply, reverse the deletion or take it into the Mod area to get the advice of the other Mods.

My only advice, "don't take it personally"
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  #29  
Old 22.03.2011, 16:25
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Re: Mods accessibility

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I've been led to believe that some moderators have lives outside the forum.
At least where I come from, it is called "general courtesy" to give an answer when someone asks a question.*

* Disclaimer: I don't blame them though, not to reply if it is rude/aggressive comments.
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  #30  
Old 22.03.2011, 16:43
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Re: Mods accessibility

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Yeah so, being unpaid as we are, we don't have to answer (in as much as no one really has to do anything). I always try and give a considered response the first time, and might ignore a concurrent response if somebody just won't leave an issue alone and I feel I've explained it. If your (not you Nil, anyone) thread has been closed and you feel like knocking off a PM to the guilty mod, please try and leave it an hour and come back and see if you still really care. If you do, and want clarification then fine, but usually it seems pretty obvious and has the message attached.

EDIT: btw, this is my answer, not the answer of the mod team.
It's a good one..as any body's here, really.

There is not stigma attached to Off-Topic. In fact it allows people more room for debate and turn it takes. I wouldn't be upset if a thread got moved, when you realize all things not relating directly to CH should be off topic. It is not about friendship being a family/health matter so it stays put in that category, that box is for info directly relating to life in here, so people who need immediate help/advice/address/some other bit of info can be sure they find it in that convenient and quick folder. We are here to keep the folders clearly defined and ready for those who need help, it's like a cleaning service, really.

Mods work hard without any appreciation whatsoever, unless it's colleagues and some nice regulars. We have a lot more responsibilities than this, if mod does one thing and runs off teach or pick up a kiddo has some other work or classes, without immediately wanting to engage in lengthy talk about these "cleaning" measures, there is nothing personal. And if they opt out of it, it's the same as if you opt for not chipping in some thread since you think all relevant has been said. Not that many people realize that this is all about routine, mechanical clean up, people are quiet usually because there is so much to do. It's not about taking some stands and ostentatiously manifesting some power over somebody. It's about making a nice data storage where people feel at home, can feel like they can discuss relevant stuff, offer info and pay back the favors somebody else did for them, when they needed info themselves.

Which made me realize I need to clean up our apartment or hb will have me official mod head decapitated..
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  #31  
Old 22.03.2011, 16:43
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Re: Mods accessibility

Ok - reality check. The Forum sends a message to tell the poster what happened. Mostly the Mod puts a comment which is quoted there. How often do we get PMs asking, sometimes quite aggressively, why we did the evil deed without the poster even bothering to read the text he already has? All too often.

Sure, one could maintain that it would be polite - but actually on this one, I'd like chapter and verse.

What exactly did the poster ask which they hadn't been told already and they couldn't find out for themselves? Something which really deserved a Mod spending their time on?
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  #32  
Old 22.03.2011, 16:59
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Re: Mods accessibility

I like EF and generally the mods do a very good job (well done mods). fwiw I post regularly on several forums and by and large this one is moderated strictly. My only gripe is the "irrelevant post" deletion which is a very weird one.
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  #33  
Old 22.03.2011, 17:36
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Re: Mods accessibility

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It depended on the whiner.... er I mean user if i answered or not

p.s i bet i know which mod it is
Do you think it's Uncle Max as well?
  #34  
Old 22.03.2011, 17:37
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Re: Mods accessibility

Begga put it very well.

It is simple courtesy to answer someone. Yes, when someone is rude, it should be answer the same way (by being rude if make it feel better) but when someone aske a question with a nice please, thank you, I believe it deserve an answer.

It is nice if you think that sometimes we are enough clever to find the answer by ourself, so you won't answer.... but I believe this attitude is pretty patronising to me.

You are human being, you deserve respect when someone is adressing to you.

When you take a decision that affect an other human being and that human being is asking you nicely to clarify, I believe it derserve the respect to answer back.
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Old 22.03.2011, 17:39
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Re: Mods accessibility

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Do you think it's Uncle Max as well?
No it isn't.

Uncle Max is a very good Mod. I have a lot of respect for his work and even when I had some issue with him, it never been about his work just some of his method. Which has been discussed already and closed.

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  #36  
Old 22.03.2011, 17:41
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Re: Mods accessibility

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And like I said, every mods in here do answer me, except this same mod, each time.
My dear Nil,

Please check your inbox from 2 months ago because yes, I did reply to your last inquiry. What I wasn't prepared to do at the time was to engage you in Ping Pong PM until you got your way so in that sense I can understand why you think I didn't answer (in your favor).

Now for the reason I did not reply to your PM from yesterday.

I truly do have a (hard) life outside of the forum. Your PM arrived in my inbox at 23.13, I had to wake up this morning at 04.00 to get ready and head off for my job but still wanted to take a shower before climbing into bed last night. I only got about 4 hours sleep..

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For exemple, the mod moved a thread into General Off-Topic, which honestly I don't mind.
Seriously..? (could have fooled me)

Your thread that I moved was not of a Switzerland specific subject, it was just general chit-chat about relationships which makes it off topic.

Generally one only needs to ask them self "what's this got to do with Switzerland?", if the answer comes back as "nothing really" then it simply belongs in Off Topic.

I'm sorry but this is the basis of this whole forum, to help English speaking expats find what they need to make life that much easier for them here. What we do have in addition to those help forums is the off topic areas so that expats have a place to discuss those non-swiss related topics (like yours).

I hope you can live with this answer as I really need to get to bed earlier tonight.
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  #37  
Old 22.03.2011, 17:42
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Re: Mods accessibility

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No it isn't.

Uncle Max is a very good Mod. I have a lot of respect for his work and even when I had some issue with him, it never been about his work just some of his method. Which has been discussed already and closed.

I'm just stirring the proverbial pot it seems. I have no issues with any mods
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  #38  
Old 22.03.2011, 17:51
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Re: Mods accessibility

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I truly do have a (hard) life outside of the forum. Your PM arrived in my inbox at 23.13, I had to wake up this morning at 04.00 to get ready and head off for my job but still wanted to take a shower before climbing into bed last night. I only got about 4 hours sleep..
You were posting well after this time mister.

I didn't need a reply for you at the exact minute nor hour, but you could have made it during the day instead to answer me here...
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Old 22.03.2011, 17:53
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Re: Mods accessibility

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Your thread that I moved was not of a Switzerland specific subject, it was just general chit-chat about relationships which makes it off topic.

Generally one only needs to ask them self "what's this got to do with Switzerland?", if the answer comes back as "nothing really" then it simply belongs in Off Topic.

I'm sorry but this is the basis of this whole forum, to help English speaking expats find what they need to make life that much easier for them here. What we do have in addition to those help forums is the off topic areas so that expats have a place to discuss those non-swiss related topics (like yours).

I hope you can live with this answer as I really need to get to bed earlier tonight.
Economisto already answered me on this and my answers were a nice Thank you and a comment saying that the family matter must need a good clean up because a lot of things in there are not related to Switzerland.

Have a good night sleep.
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Old 22.03.2011, 17:54
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Re: Mods accessibility

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Do you think it's Uncle Max as well?
No but my guess was right
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