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Old 02.02.2011, 01:53
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Flickr deletes 4,000 photos from Zurich photographer and can't get them back

http://www.observer.com/2011/tech/fl...-get-them-back

time to back up your photos...
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Old 02.02.2011, 02:02
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

I had similar issues with Livedrive, my previous cloud storage provider. Online storage just cannot be trusted, as this poor man found out, there is no way out of the idiotic mistakes these people make.

My Livedrive account said everything was backed up and safe. Except that I could download nothing. All files were 0 bytes big. I had over 1.5TB with them, took 8 weeks to upload. No response from their support department.

With Picasa, which I have used for a few years now, I lost everything. Logged in one day, after not using it for a few months and bang, all files deleted. Minimal care-less attitude from their support department.

MS Continue to lose emails for people, Google can take days to recover files after their mistakes...

I now archive to Blu-Ray, an expensive safeguard.
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Old 02.02.2011, 02:20
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

Fortunately, he had a back up of the photos. It is only the related information, comments etc. that appear to be totally lost.
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Old 02.02.2011, 08:19
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

How is this news? A free service on the internet goes a bit astray.

Anything I have is on a PC, synchronised to my server and then backed up with Carbonite. Three copies of everything.

You are the only thing you can control and rely on.
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Old 02.02.2011, 08:29
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Re: Flickr deletes 4000 phots from Zurich photographer and can't get them back

I imagine the happiness of the photographer......
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Old 02.02.2011, 08:46
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Re: Flickr deletes 4000 phots from Zurich photographer and can't get them back

Typical issue in the cloud... professionally, one should back up like mad, and go the escrew way.
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Old 02.02.2011, 09:00
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

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How is this news? A free service on the internet goes a bit astray.
According to the article he was a paying customer.
And one would expect Flickr (or any other cloud service provider) to have a proper backup of (paying) customers' files.
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Old 02.02.2011, 09:08
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

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How is this news? A free service on the internet goes a bit astray.

Anything I have is on a PC, synchronised to my server and then backed up with Carbonite. Three copies of everything.

You are the only thing you can control and rely on.
But it wasn't free; he was paying Flickr for the premium service. For that, I would expect fast restoration.

I agree that one should backup one's stuff (he did backup his photos anyway), but the big loss for him were the comments and the URLs (linked from other sites). For those, you can't just use your own network storage.
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Old 02.02.2011, 09:10
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

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According to the article he was a paying customer.
And one would expect Flickr (or any other cloud service provider) to have a proper backup of (paying) customers' files.
If that's in the SLA then agreed.
But I would never, ever, ever, ever, ever rely on one copy - which thankfully the person also believed in.

It's still not newsworthy. Glitches in every computer system reported from now on? Data corrupted, backups not available? I reckon 50% of businesses have non-viable backups that they are relying on when the brown stuff hits the fan.....
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Old 02.02.2011, 09:19
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

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How is this news? A free service on the internet goes a bit astray.

Anything I have is on a PC, synchronised to my server and then backed up with Carbonite. Three copies of everything.

You are the only thing you can control and rely on.
He paid for the service. It's news because Flickr is huge and many people could be affected by similar issues. Wouldn't you want to know if Carbonite had problems ?

Carbonite has many shortcomings. Do a full restore and see how many files and file changes you have lost. Google the issues people have with them.
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Old 02.02.2011, 09:24
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

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He paid for the service. It's news because Flickr is huge and many people could be affected by similar issues. Wouldn't you want to know if Carbonite had problems ?

Carbonite has many shortcomings. Do a full restore and see how many files and file changes you have lost. Google the issues people have with them.
No. Not at least until I'm running ChromeOS

And I never plan to use Carbonite for a restore.... But the files I've pulled from the web interface that are in my backup set seem perfect.
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Old 02.02.2011, 09:32
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Re: Flikr deletes 4000 phots from Zurich photographer and can't get them back

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If that's in the SLA then agreed.
But I would never, ever, ever, ever, ever rely on one copy - which thankfully the person also believed in.
Based on the facts provided here I humbly disagree with the need for an SLA in this case. Flickr got paid for providing a service and they managed to screw this up. It is their internal problem how to safeguard against the scenario of losing a paying customer's data.
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Old 02.02.2011, 09:53
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

maybe not what people are looking for but I can recommend smugmug highly...

they backup to 4 data centres and although not free you get unlimited storage

course you should always have multiple local and off-site backups too
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Old 02.02.2011, 10:26
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

To many people this is news. I've many a friend who put all their photo's up on flicker to safeguard (and share) them whilst they're travelling. Up until now Flicker has to all accounts been safe and secure so many don't have any other form of backup.
Flicker has/ is going to take a serious hit to their creditability if they can't restore this gentlemans data.
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Old 02.02.2011, 10:45
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

I very much doubt if all the data is totally lost. I suspect that it is more likely that Flickr do not consider it cost effective to restore the wiped files.
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Old 02.02.2011, 10:51
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

luv me, me.com
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Old 02.02.2011, 11:07
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

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I very much doubt if all the data is totally lost. I suspect that it is more likely that Flickr do not consider it cost effective to restore the wiped files.
i would guess it has been lost. though he might be able to recover stuff through google cache etc.
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Old 02.02.2011, 11:26
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

Anyone who trusts a website to store all their data without any other form of backup is asking for trouble. We who use Flickr don't own it & Yahoo! could, if they wished, shut it down at any point if they so desired. Personaly I don't trust public clouds & there will only be more & more stories like this as it is used more. People still need to take reponsibility for their own data.

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To many people this is news. I've many a friend who put all their photo's up on flicker to safeguard (and share) them whilst they're travelling. Up until now Flicker has to all accounts been safe and secure so many don't have any other form of backup.
Flicker has/ is going to take a serious hit to their creditability if they can't restore this gentlemans data.
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Old 02.02.2011, 11:26
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

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i would guess it has been lost. though he might be able to recover stuff through google cache etc.
Would have to agree with Phil... this is such a bad hit to customer goodwill that it would be worth dedicating a month's worth of geektime to recover that data.

And I 2nd the google cache recommendation... I've often used it to recover webpages lost by clients. Though haven't tried to recover a photo collection... yet.
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Old 02.02.2011, 11:56
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Re: Flickr deletes 4,000 photos from Zurich photographer and can't get them back

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Would have to agree with Phil... this is such a bad hit to customer goodwill that it would be worth dedicating a month's worth of geektime to recover that data.

And I 2nd the google cache recommendation... I've often used it to recover webpages lost by clients. Though haven't tried to recover a photo collection... yet.
I guess that is a decision that Flikr may have misjudged: loss of one customer v loss of reputation.

In all probability this is not an isolated case. There could have been other, lesser, cases that did not cause the users much inconveniecnce and have gone unreported.
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