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Old 02.05.2011, 22:58
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Laptop "kaputt"

A friend of mine came to switzerland but she didnt have a laptop to get in touch with her family back in brasil so I let her have my travel laptop. She gave it back to me 1 month ago and I just tried to use it today and i have a message that says
"Windows could not start ecause the following file is missing or corrupt.
<Windows root>\system32\ntoskrnl.exe.
Please re-install a copy of the above file"

My laptop is a travel Acer Aspire One
in the laptop is a sticker that says what i think is the windows licence which i can barely read but i think i could guess the numbers so I just need to install the copy of windows xp home edition.
The thing is that since I didnt use this laptop a lot it was kind of my backup disc and I have all the pics of my wedding, both pregnancies, babys pics and i have no idea how to save them.
the lap has no cd reader, only usb.
Im past the phase on blaming my friend because i was stupid enough to give her the lap that has such treasure to me (i didnt think on that in the moment, just that she needed my help) now i just need solutions, any advise or help welcome and apreciated.

thanks in advance
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Old 02.05.2011, 23:34
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Re: Laptop "kaputt"

I am no computer expert so I can't offer a solution to the error message, but you shouldn't worry about losing any data. Everything will still be on your hard disk and even if you can't start the computer or fix the error, at the very least you should be able to take it to a computer repair place and recover everything off your drive.

So not much help but a little bit of hope.
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Old 02.05.2011, 23:47
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Re: Laptop "kaputt"

Thanks Ziger, you did give me hope. All my romance story with my husband is there, we are always so proud to say we have pics together since the day we met, wedding, pregnancy one, baby one, baptism of baby one, pregnancy two, baby two. Oh I wish to see those pics right now hahaha this hole thing just made me remember on those memories
Thanks
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Old 03.05.2011, 00:04
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Re: Laptop "kaputt"

Try safe boot option,
  1. Restart your computer and start pressing the F8 key on your keyboard.
  2. Select "Safe Mode" when the menu appears.
As Ziger said, you shouldn't worry about losing any data.
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Old 03.05.2011, 00:13
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Re: Laptop "kaputt"

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Try safe boot option,
  1. Restart your computer and start pressing the F8 key on your keyboard.
  2. Select "Safe Mode" when the menu appears.
As Ziger said, you shouldn't worry about losing any data.
or

2. Select "last known good configuration"
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Old 03.05.2011, 00:24
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Re: Laptop "kaputt"

The laptop will not boot in ANY mode off the current Windows installation if that file is missing. It is used by Safe mode and normal startups. You will need to boot off an XP installation CD copied to a USB stick and repair the current installation or re-install. If you chose to reinstall do not delete or recreate any partitions. To be safe, boot of a CD or USB stick , then copy your personal files to an external HD and then repair/re-install.
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Old 03.05.2011, 07:49
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Re: Laptop "kaputt"

You can also use a USB CD drive. What I'd do though, is take out the harddrive from the laptop, put it in a caddy, and copy my docs. to another computer.

Then reinsert the harddrive, and reset to factory. (Which with Asus, is often a built in function - just google for it).
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Old 03.05.2011, 20:25
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Re: Laptop "kaputt"

Thank you very much for all responses, i just need to get the windows in usb. Im just cheking my laptop closely (when i wrote it was dark and didnt realize it good) somehow the sticker with my serial number is like (when 2 pages of a book get pasted together and you try to separate them) in few words not readable. anyways i will have to buy the cd i guess. Someone really nice offered to help me but its in loussane. its so nice to know how in this forum is so many nice people. thanks again!
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