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  #1  
Old 24.06.2011, 19:58
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XP antispyware 2012

Sigh ...

One week ago I gave my favorite niece (aged 13) my old laptop, with XP reinstalled, all patches applied, and with Microsoft Security Essentials. I gave her a choice of browsers, she uses IE 8 (obviously I was not going to leave IE 6 on her computer!!!).

Today I got a call from her mother; the computer is essentially non-functional due to XP antispyware 2012. Since both mother and daughter are computer illiterate I was unable to help over the phone (it's a 3+ hour drive to their home), so I told her to seek professional help.

Let me first vent my frustration. I was trying to get the mother to download a removal tool onto a thumb drive on another (non-infected) computer, and gave up when after ten minutes she was unable to save to the thumb drive

But then my question: how did the damned thing get onto the "protected" computer in the first place? Why/how did it get past Security Essentials?

And how does one help the truly computer illiterate from a distance
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  #2  
Old 24.06.2011, 20:00
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Re: XP antispyware 2012

Send a Youtube video link ?



and guide over the phone ...

http://www.spyware-review.net/remove...ispyware-2012/
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Old 24.06.2011, 20:01
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Re: XP antispyware 2012

screenshots.. they are printable.
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Old 24.06.2011, 20:08
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Re: XP antispyware 2012

Install Edubuntu / Linux ?

http://www.edubuntu.org/

Try somehow to get someone to perform a System Restore to the date it was sent by you ?
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Old 24.06.2011, 20:28
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Re: XP antispyware 2012

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Try somehow to get someone to perform a System Restore to the date it was sent by you ?
The problem is solved: The mother is a lawyer who has someone who takes care of the office computers and who will remove the virus. My post was about the frustration of trying to help someone (a very intelligent woman) who understands NOTHING (am I clear ) about computers.

Never thought of using the YouTube link given at the bottom of the first page of search results ... I am an old fashioned text guy who finds videos distracting. Will remember next time.
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Old 24.06.2011, 20:37
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Re: XP antispyware 2012

Get the mother and daughter to sign up for online lessons

http://learning.microsoft.com/Manage...aspx?browse=PT


... runs away ...
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Old 24.06.2011, 20:47
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Re: XP antispyware 2012

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... runs away fast ...
Fixed that for you

Back to one of my original questions: How did the critter sneak past Microsoft Security Essentials which updates its virus definitions daily?
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Old 24.06.2011, 20:49
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Re: XP antispyware 2012

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Fixed that for you

Back to one of my original questions: How did the critter sneak past Microsoft Security Essentials which updates its virus definitions daily?
Can't really trust MS for security. The malware guys are quick to overtake MS.

http://answers.microsoft.com/en-us/p...8-32fcffe0d112

That sort of malware usually relies on the user to help install it. Added that new malware is released
hourly and even morphs to evade detection. No one program detects all malware and everyone should
practice Safe Hex.
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  #9  
Old 24.06.2011, 21:25
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Re: XP antispyware 2012

Just a postscript, with my limited knowledge.
IE8 has (and has had numerous) inherent security holes over the last couple of years, in varying degrees of seriousness. (It was believed the Chinese/Google security issue of last year was partly as a result of a hole in IE8 - as many security updates/patches were issued immediately afterwards).

As there is now IE9, any holes in IE8, will not/never be patched. As XP doesn't support IE9, the best policy would be to consider ditching using IE8 on XP, and use something like Firefox or Chrome, whose security tends to tighter and updated regularly as and when required.

Danish vulnerability specialists Secunia give the following long-term, on-going advisory on IE8 - which may or may not be a factor in this case.

http://secunia.com/advisories/24314/

EDIT: I was familiar with a problem, a couple of years back with Super AntiSpyware Pro, and it tricks the user into believing that they already have an infection (fake trojan) and fools to encourage the user to download very convincing looking (but fake) M$ software to solve the problem - this is the virus.

Last edited by TiMow; 24.06.2011 at 21:44.
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Old 24.06.2011, 21:38
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Re: XP antispyware 2012

Doesn't matter what type of security you have if someone just opens the door every time the bell rings.

In other words, if you're tricked into downloading and running something, and ignore the legitimate popups telling you that you're crazy and the programme you're about to run is the spawn of the devil, then what you gonna do.
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  #11  
Old 24.06.2011, 21:52
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Re: XP antispyware 2012

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As XP doesn't support IE9, the best policy would be to consider ditching using IE8 on XP, and use something like Firefox or Chrome, whose security tends to tighter and updated regularly as and when required.
Obviously ... I have never used any version of IE as my main browser, using Netscape, then Firefox, experimenting with Chrome, then returning to Firefox but ...

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Sigh ...

I gave her a choice of browsers, she uses IE 8 (obviously I was not going to leave IE 6 on her computer!!!).
"You can lead a horse to water, but you can't make it drink"
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  #12  
Old 24.06.2011, 22:00
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Re: XP antispyware 2012

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"You can lead a horse to water, but you can't make it drink"
Now the "horse" has learnt the hard way, that there's a savage desert out there, she may be less reluctant to drink when offered.
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  #13  
Old 25.06.2011, 01:28
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Re: XP antispyware 2012

If people like the Pentagon and Microsoft can get hacked, what hope is there that individuals can remain safe?
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