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Old 07.01.2012, 13:03
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How do I reset master password on HP laptop?

Hi all

I am hoping someone can help me. Basically, I have been having problems with my keyboard - lots of keys not working. Anyway, yesterday I started to enter the master password that I am prompted for when I start up and a few of the keys did not work so I think it got confused.

I turned it off overnight and gave it a good shake this morning and lots of sand and crumbs came out () and now the keyboard seems to be working. However, when I entered my master password I get a message to say that it is wrong! All of this is made worse by the fact that all the messages that I receive are in German! I use Windows7 and Firefox.

Any advice or tips as to how re-set my password gratefully received.
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Old 07.01.2012, 13:06
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Re: How do I reset master password on HP laptop?

A precise model number of the lappy will be useful.

You can also try plugging in a working USB keyboard to the lappy and see if the credentials work.
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Old 07.01.2012, 13:11
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Re: How do I reset master password on HP laptop?

It's an hp G70.

You mean it may still be a fault of my keyboard so even though I think I am pressing the right keys, I am not?
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Old 07.01.2012, 13:13
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Re: How do I reset master password on HP laptop?

That is a possibility.


http://h20000.www2.hp.com/bizsupport...356&taskId=135

Service Guide in PDF
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Old 07.01.2012, 13:21
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Re: How do I reset master password on HP laptop?

Thank you very much, but I do not understand a word of it!! To say that I am technically inept is an understatement ...

Does anyone have a simple solution for by-passing a master password please?
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Old 07.01.2012, 13:25
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Re: How do I reset master password on HP laptop?

plug in a usb keyboard to enter the password. then when it boots, you can check which keys are working or not.

also check numlock/capslock keys. i've often got errors, because numlock was on.
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Old 07.01.2012, 15:31
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Re: How do I reset master password on HP laptop?

Quote:
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Thank you very much, but I do not understand a word of it!! To say that I am technically inept is an understatement ...

Does anyone have a simple solution for by-passing a master password please?
There is no simple solution Try to Google "reset password Windows 7" There are a lot of ways but if you are really "technically inept" it might be difficult. I suggest you to find someone in Zug who is technically capable to do this.
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Old 07.01.2012, 19:54
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Re: How do I reset master password on HP laptop?

Thanks guys. I plugged in the spare usb keyboard and was able to log in, thereby proving that the keyboard on my laptop is at fault. I guess a new laqptop is on the cards now.
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Old 07.01.2012, 19:57
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Re: How do I reset master password on HP laptop?

Glad to hear it worked for you.

Here is one offer from Comet you might want to consider.
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