Get rid of pesky Microsoft help and support pop up on my HP G70 lappy??

NSchulzi · #1 08.01.2012, 10:11

Having sorted out my keyboard problem, I now have a really irritating thing happening. I cannot do anything at all without the horrible help and support window popping up and it is impossible to close it.

I went to the official Microsoft page for instructions as to how to disable it and they recommend starting by performing a clean boot. However, I cannot even do this as when I click on the start key the help window pops up and I am not able to do anything else ... it is impossible to close it!

I have tried restarting my laptop several times, all to no avail.

Can anyone help please? Thanks.

jrspet · #2 08.01.2012, 10:39

A screenshot of that pop up will be helpful in determining if it is a legitimate MS activity or malware.

http://www.microsoft.com/security/pc...rus-rogue.aspx

http://www.scamwatch.gov.au/content/.../itemId/749494

http://www.spywareremove.com/removeAntivirus2009.html

NotAllThere · #3 08.01.2012, 10:45

Switch off your laptop. Unplug the power supply. Disconnect the battery. Then restart. That will give you a clean boot.

Then report back and I (or others) will see what needs doing next.

NSchulzi · #4 08.01.2012, 10:53

OK - thanks, I will try that. Ummm, how do I remove the battery please?

jrspet · #5 08.01.2012, 10:57

	Quote:	Nicolaschulz
	OK - thanks, I will try that. Ummm, how do I remove the battery please?

From the PDF in your other thread:

How do I reset master password on HP laptop?

Although I believe that this procedure will not solve the issue of the pop ups taking control of your lappy, which indicates it is likely a piece of spyware / malware having taken over your Windows Operating System.

jrspet · #6 08.01.2012, 11:31

A screen shot can easily help determine if it was genuine or not. For the fake ones, look at the links I posted earlier.

More here:

http://www.spywareremove.com/removeAntivirus2009.html

NSchulzi · #7 08.01.2012, 11:33

This is all very worrying as it is so hard to detect what is genuine and what isn't.

I have just performed this and restarted and it seems to be better.

Does the above look genuine please?

PS - thanks for all of the above jrspet - I do not recognise any of them. I did take a screenshot and saved it as a Word document (with a .docx extension). However, when I tried to upload it I was told that it is in invalid file.