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Old 17.02.2012, 18:42
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HP printer problems - 2cm wide horizontal stripes

Office HP printer is going nuts on me - it's printing 2cm wide horizontal stripes (black + other colors) on incoming faxes, prints or photocopies.
I've tried changing toner(s) but to no avail?
Anything else I could try tweaking / changing before i take a cricket bat and smash the hideous contraption to bits, bolts & pieces?

Appreciate any constructive input...

Thanks & happy weekend to everyone

Paul
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Old 17.02.2012, 18:44
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Re: Hp printer problms...aargh

Precise model number would be a good start!

One link for you in the interim
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Old 17.02.2012, 19:03
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Re: HP printer problems - 2cm wide horizontal stripes

The machine is a CM2320 multifunction "beast"...
Been on HP's website...what a nightmare :-/

Ciao

P.
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Old 17.02.2012, 19:14
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Re: HP printer problems - 2cm wide horizontal stripes

My only advice, based on experience, would be to completely shut down everything (printer, computer, network, unplug printer from wall).

Option B is that you have a dent in the drum (assuming it has a drum roller) or a de-magnetised/faulty section - is the black ink line permanent, or loose powder (run your finger across, you'll soon know!)

I'm afraid that's the extent of my 'technical' knowledge...

There is a way to clean and reboot the printer - these new-fangled ones have a lot of memory involved! - that should be in your manual...
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Old 17.02.2012, 19:39
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Re: HP printer problems - 2cm wide horizontal stripes

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My only advice, based on experience, would be to completely shut down everything (printer, computer, network, unplug printer from wall).

Option B is that you have a dent in the drum (assuming it has a drum roller) or a de-magnetised/faulty section - is the black ink line permanent, or loose powder (run your finger across, you'll soon know!)

I'm afraid that's the extent of my 'technical' knowledge...

There is a way to clean and reboot the printer - these new-fangled ones have a lot of memory involved! - that should be in your manual...


Thanks!

Paul
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