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Old 16.07.2012, 15:02
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Can't install a new printer/driver

And I am tearing my hair out ... again!!

I am using an Acer Aspire with Windows 7 and Firefox and am trying to install an HP Officejet 4500 printer, with USB cable.

I have tried installing the appropriate driver but it keeps telling me that the driver is not installed ... and then that the printer is not connected to my laptop (even though it is).

In the attached screenshot, does the bottom icon indicate the driver??
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Old 16.07.2012, 15:07
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Re: Can't install a new printer/driver

it indicates that there is a problem.
where do you have the driver? on your acer or on a CD?
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Old 16.07.2012, 15:10
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Re: Can't install a new printer/driver

On my Acer - I do not have a CD.
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Old 16.07.2012, 15:12
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Re: Can't install a new printer/driver

Maybe this would help:

http://h20000.www2.hp.com/bizsupport...ctID=c02681060
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Old 16.07.2012, 15:12
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Re: Can't install a new printer/driver

Perhaps a stupid question - but have you followed the installation instructions? Sometimes you have to plug the thing in after you've installed some software.

Download the latest drivers, and install them. Then try pluging the printer in again.
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Old 16.07.2012, 15:13
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Re: Can't install a new printer/driver

Sometimes the stupid questions help
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Old 16.07.2012, 15:29
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Re: Can't install a new printer/driver

Thanks both. I have run the HP Wizard and restarted both the printer and my laptop. I have run all the installations several times. I always get as far as this ... even though the printer is connected to my laptop.
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Old 16.07.2012, 15:31
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Re: Can't install a new printer/driver

What happens if you check the "install later" box?


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Thanks both. I have run the HP Wizard and restarted both the printer and my laptop. I have run all the installations several times. I always get as far as this ... even though the printer is connected to my laptop.
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Old 16.07.2012, 15:36
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Re: Can't install a new printer/driver

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What happens if you check the "install later" box?
It just takes me to a help page which just put me into another loop that didn't help at all!!
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Old 16.07.2012, 16:23
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Re: Can't install a new printer/driver

Hi there

Have you tried uninstalling the drivers and then starting again from the beginning?

regards

Paul
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Old 16.07.2012, 16:56
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Re: Can't install a new printer/driver

Thanks DubinZurich. I am just trying that now ...
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Old 16.07.2012, 17:15
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Re: Can't install a new printer/driver

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Thanks both. I have run the HP Wizard and restarted both the printer and my laptop. I have run all the installations several times. I always get as far as this ... even though the printer is connected to my laptop.
Seeing this picture, I think the advice from NotAllThere is correct. It looks like you are supposed to install the drivers (with the printer disconnected), then plug the printer in when instructed by the software.

I have a scanner like this -- it came with a big warning in the box that the CD must be loaded first, then the device plugged in.
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Old 16.07.2012, 18:39
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Re: Can't install a new printer/driver

*Sometimes* it helps to remove any unnecessarily connected USB cables and plug the printer cable into a socket you know works.

Happened to me with a desktop. Took me months to work out the socket was a bit whack. Now I print things for fun on a Monday evening, because I can.
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Old 16.07.2012, 19:10
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Re: Can't install a new printer/driver

Thanks to all ... I have finally got the printer to work! I un-installed the printer and driver and installed the HP printer wizard (which took an hour and a half ). However, it was worthwhile as it was able to identify the exact model of printer (which was connected via USB) and then directed me to the correct printer and driver installations.
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Old 16.07.2012, 20:54
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Re: Can't install a new printer/driver

Well I am glad it finally worked and my hate for HP printers is confirmed



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Thanks to all ... I have finally got the printer to work! I un-installed the printer and driver and installed the HP printer wizard (which took an hour and a half ). However, it was worthwhile as it was able to identify the exact model of printer (which was connected via USB) and then directed me to the correct printer and driver installations.
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