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Old 12.04.2013, 12:02
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Share your Ryanair experiences

I'm tempted to pull the trigger on some Ryanair flights this summer, departing from Bergamo.

Anyone got recent experiences of a) Ryanair and b) Bergamo?

I will be travelling with a 3-year-old and some checked luggage. My hand luggage will be aiming to fit into their dimensions.

Your experiences will help me to decide whether to do it or not!!

Thanks!
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Old 12.04.2013, 12:14
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Re: Share your Ryanair experiences

Don't see what all the fuss is about.

It only cost me 10 bucks to fly with them last time, and i got to fly the plane, how cool is that!!

They didn't seem too concerned I was not a pilot, but hey, they got to keep costs down so it's understandable.
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Old 12.04.2013, 12:16
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Re: Share your Ryanair experiences

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I'm tempted to pull the trigger on some Ryanair flights this summer, departing from Bergamo.

Anyone got recent experiences of a) Ryanair and b) Bergamo?

I will be travelling with a 3-year-old and some checked luggage. My hand luggage will be aiming to fit into their dimensions.

Your experiences will help me to decide whether to do it or not!!

Thanks!
Read the small print, then read it again, then read it again until you know it off by heart because there is absolutely no room for negotiation on anything.

I was one minute late (and when I say one minute, it really was and the woman at check in agreed it was one minute) coming off another Ryan air flight which was late and they refused to let me check in and I could see the plane sitting on the runway.

Another time I was also .2kg over my baggage and it was either empty the bag or pay up simple as that, fair enough I thought. I got on the plane and the plane was empty.

The worst airline I have ever travelled with and I point blank refuse to fly with them again, I would much rather pay more than give them any of my money.

Zero customer service, you are simply money to them and they will take as much money as they can and give you as little as possible.


I have not flown with them for 10 years so they may well have changed for the better however what I read and hear about them it would appear they haven't.
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Old 12.04.2013, 12:27
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Re: Share your Ryanair experiences

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Zero customer service, you are simply money to them and they will take as much money as they can and give you as little as possible.

They're not a Swiss company though are they?
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Old 12.04.2013, 12:35
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Re: Share your Ryanair experiences

I used to fly Ryanair occasionally to Dublin. My hand luggage was usually chock full of books on the way back... didn't matter. As long as it was the right size and didn't look heavy, they wouldn't make you weigh it.

Maybe they'd have been difficult to reason with if things had gone wrong. As it was though, I never had any trouble.
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Old 27.04.2014, 00:44
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Re: Share your Ryanair experiences

In 2009 I was one of the first to book a seat on a flight, I flew Basel to Stanstead GB, and the flight was FREE! I expected to pay for airport taxes, but I was never asked to.

Even then I was not satisfied! the seats are narrow, and not enough leg room. The flight was very noisy, as they continually tried to sell hamburgers, duty free goods, lottery scratch cards, train tickets etc etc.

I sometimes think I am ungrateful !
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Old 27.04.2014, 01:20
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Re: Share your Ryanair experiences

....

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Old 27.04.2014, 14:24
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Re: Share your Ryanair experiences

I've had three good experiences and one not so good with Ryanair not from here though only from 'Brussels' Charleroi. Having said that the most recent flights were the good ones and we are using them to fly Basel/Stanstead later this year as the flights are convenient for us and the prices are excellent.

I think if you turn up well in advance with your printed out boarding card in hand and you luggage fits all the necessary criteria then you should be fine.

If it helps my husband absolutely categorically refuses to fly Sleezyjet ever again but he's happy to give Ryanair another go.
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Old 27.04.2014, 14:31
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Re: Share your Ryanair experiences

What happened to your husband on SleezyJet? I find them far superior to Ryanair.
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Old 27.04.2014, 15:23
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Re: Share your Ryanair experiences

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What happened to your husband on SleezyJet? I find them far superior to Ryanair.
Way too many things to mention on here. Cancelled flights which left him stranded, lost luggage, delays, rude staff, the list is endless really.

I couldn't say myself as I've never used them due to OH's refusal to set foot on one of their planes ever again.
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Old 27.04.2014, 16:03
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Re: Share your Ryanair experiences

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What happened to your husband on SleezyJet? I find them far superior to Ryanair.
Same here- I fly EasyJet all the time, and never had a problem or delays- apart from one snooty Swiss jumped up drolley dolly, just sacked from Swiss, who made the big mistake to think nobody else on a flight to Luton could speak French

The first time we flew with Ryanair was to Ancona- there was no indication at the booking process nor the ticket (it is clear now, but not then) that luggage allowance was 15kg only. I'd got 20 and OH 16- and had to pay more than ticket in extra luggage- what really riled me is that the glamorous Deputy Head from my last school in UK was, by pure chance, behind us- and she had 21kg and was not charged. They were so rude- I've never flown with them again, and OH totally refuses anyhow. They are practically the only ones serving SW France from UK- so total lack of choice for some destinations is the only reason some people still fly with them.
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  #12  
Old 27.04.2014, 16:11
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Re: Share your Ryanair experiences

I fly regularly with Easyjet, I've never had a problem with them and find their customer service far superior to that of Swiss. I wouldn't fly Ryanair unless there was no other option!
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Old 28.04.2014, 09:22
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Re: Share your Ryanair experiences

your three year old will fit in the seats..

Mutiny on flight FR8347: Ryanair passengers call the police as they demand 'food, water and the right to leave the plane' during ELEVEN HOUR delay at Stansted


but why risk having to spend time with people who fly ryan air plus why reward a degenerate. check out how he treats his staff, stewardesses, pilots.
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Old 28.04.2014, 10:32
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Re: Share your Ryanair experiences

Ask @easyjet anything on twitter and they will get back to you almost instantly. Tell them about a problem and they will look into it immediately and get back to you straight away. I've never know such good customer service.

Swiss on the other hand don't seem to have figured out the importance of amazing customer service or the importance of social media!
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Old 28.04.2014, 10:47
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Re: Share your Ryanair experiences

Anyway, I did fly RyanAir from Bergamo and here's what I found.

1. Ryanair and the mega-upsell in the booking process....this was HORRIBLE and I hear they've changed it.
2. Bergamo airport. What a lovely place and only 15 minutes further to drive. Also if you take the airport parking that costs the most, you get vouchers for the priority security lines.
3. Bergamo shopping and eating - much better than Malpensa....but that ain't hard...!!
4. Ryanair flight. Unspectacular but you can see how they cut operational costs. They also stalk passengers and if their carry-on does not fit in their box then you get hung, drawn and quartered. I actually like that approach as other carriers often let people take the piss
5. Ryanair is not actually that cheap - you have to play with dates and times to get the best deal - but for my route, it was most suited and did the job for me.

It's a class below easyJet and does not seem to cost much less.

For the market they're serving, it's OK. They claim to be going for a transatlantic route....I'm not sure if I'd use them for that.....!

Last edited by 3Wishes; 27.05.2014 at 15:25. Reason: Removed quote of deleted text
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Old 28.04.2014, 10:55
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Re: Share your Ryanair experiences

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Sorry BelgianMum, no thank you button - but thanks for the reply.
No problem. He was doing a weekly commute from Belgium to Switzerland for over 18 months so he had plenty of opportunity experience the Sleezyjet service. It was enough for him to never set foot on their flights again since then although his last flight was over 3 years ago so they may have improved.
I don't see him being persuaded to try them again any time soon though.
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Old 28.04.2014, 11:05
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Re: Share your Ryanair experiences

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I'm tempted to pull the trigger on some Ryanair flights this summer, departing from Bergamo.

Anyone got recent experiences of a) Ryanair and b) Bergamo?

I will be travelling with a 3-year-old and some checked luggage. My hand luggage will be aiming to fit into their dimensions.

Your experiences will help me to decide whether to do it or not!!

Thanks!
I used them many time and also from Bergamo. I have recently seeing an ad on Italian TV advertising that they changed their one luggage policy and they are much nicer to passengers. I have no proof as yet that this is indeed the case

In Italy they are quite nice in general with family with small children and Bergamo airport is no exception. The airport is nice enough and close to a large mall.
There is only one issue: Bergamo is located on one of the worst motorway in Italy ( traffic jam, accidents, ...) which means that you are better travel much in advance to make sure you get there on time. Any alternative route to the motorway will take you even more. Try also , if you can to avoid rush hours.
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Old 28.04.2014, 11:58
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Re: Share your Ryanair experiences

b) sorry no experience of Bergamo

a) Ryanir, first flew with them back in 1986 before they were a low cost airline. I will continue to use them for that route, as they were the first airline to fly that route.

They are now a low cost airline & believe there has been enough reporting on them, that believe it is fairly easy for people to see and decide whether to pay for extra parts of the fare or not. Luggage, can be expensive, depending on the season.
It is important to remember they are a point to point airline, so no sympathy if your connecting flight has been delayed, whether Ryanair or another.
Make sure any hold lugggae is well labeled. Make sure you are there in plenty of time if you have to check in luggage. Make sure you are at the Gate in time. Otherwise they may deny you boarding.
I usually print my boarding pass twice. If for any reason you do not have the printed boarding pass, look for somewhere to print, or you will need to pay a high penalty if you expect them to print it for you.
If travelling with 3 years, recommend you pay the extra for priority boarding and choose your seats so you get them together.
They sell food and drink on board and it is not cheap, but hey that is part of their profit margins & believe the staff get commission for on-board sales. Depends on my lifestyle, often bring my own homemade sandwich, but if not grateful they sell something on board. Just the one time ordered something hot, took a long time to arrive & was disappointed. Passenger next to me explained, they have limited heating capacity. Have noticed since, they often ask first for the Hot Food orders.
The seating is a bit on the tight side, many would say cramped.
I repeat they are a low cost airline, you pay your money and take your choice.

They do not use expensive airports like Heathrow or Zurich. Their routes seem to revolve around airports where they get the better deals for running costs & when they get enough passengers to make a profit.

If they operate a route, where there is choice of another airline, will check out the costs etc for the other airline. However, often they are the only airline for the route I want, or the other airline if much more expensive.

So far I do not recall being on a flight with Ryanair of longer than 2 hours.

Yes have had problems with them over the years, arriving 2 minutes late for check in so denied boarding, temporary lost luggage.
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Old 28.04.2014, 12:05
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Re: Share your Ryanair experiences

We flew with them last year to Dublin. As others have mentioned, make sure you read the small print, absolutely all of it.

My husband had to get his passport stamped at the check-in for some reason. This rule was somewhere on their website but we didn't have a print out of it. When we were at the check-in, we specifically asked for this but were told it was not necessary. At customs, a very observant officer told us we absolutely MUST present this stamp at the gate otherwise we (or rather just my husband) wouldn't be admitted on the plane and would be made to board another plane...and of course pay the full price for another flight. He also told us that this happened very frequently on flights from this airline. We drew our own conclusions from that. My husband had to run back to check-in to get the stamp and we almost missed our flight because of this.

BTW We were travelling with our 3-year-old and I was visibly very pregnant.

I will avoid using them if at all possible. If you have carry-on luggage, purchase online, otherwise you'll pay a premium at check-in.

But in the end, you get what you pay for. When flights are this cheap there won't be investments made into training staff properly etc. Fair enough really.
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Old 27.05.2014, 13:36
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Re: Share your Ryanair experiences

Dear Juan Sanchez Villa-Lobos Ramírez

Your comments on Ryanair are fair and balanced.

Given a choice - almost never as Easy/Ryan hardly compete on routes - Easy wins every time.

You know Ryanair don't carry tap water for drinking and the crew have to buy drink on board - I mean water - for themselves.

On the plus, the aircraft fleet is one of the newest and they are obsessively punctual - not for customer service but for profitability.

One HUGE caveat - there was a BBC programme (Panorama) which investigated Ryanair's air safety procedures - ie they don't carry much spare fuel, etc. For those who care, this invisible cost saving may not be worth it. So far they have been lucky - God forbid their planes fall out of the sky then their fabulously wealthy and obnoxious CEO can spend time economy class in at Her Majesty's Pleasure (if he doesn't buy off the Irish Government to protect him)
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