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-   -   Beware Ebookers (https://www.englishforum.ch/general-off-topic/185983-beware-ebookers.html)

petermcvc 26.08.2013 22:16

Beware Ebookers
 
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?

st2lemans 26.08.2013 22:18

Re: Beware Ebookers
 
Nope, just perfect service.

Tom

fatmanfilms 26.08.2013 22:19

Re: Beware Ebookers
 
Quote:

Originally Posted by petermcvc (Post 1960802)
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?

Never had a problem, used them many times, however I check the name before pressing send, you obviously did not, you screw up yourself, so why blame Ebookers?

Keith66 26.08.2013 22:29

Re: Beware Ebookers
 
Used them loads of times and have not had a single problem with them!

adrianlondon 26.08.2013 23:10

Re: Beware Ebookers
 
I sometimes have problems with them too. Not sure why.

Regards,
Adrane Lunden

MAzevedo 26.08.2013 23:15

Re: Beware Ebookers
 
I've used Ebookers and Booking.com, and never had a problem with any.

In both cases, whenever needed, I always got immediate and very satisfying service.

Probably you had bad luck?

Scandinavian Viking 26.08.2013 23:33

Re: Beware Ebookers
 
we use e bookers as well as other booking sites professionally, and have not had any problems either :-)

guess you have just been unlucky as mistakes happen...:rolleyes:

Wallabies 27.08.2013 05:54

Re: Beware Ebookers
 
Our company uses them for corporate travel no issues dont know what you are talking about

TiMow 27.08.2013 07:00

Re: Beware Ebookers
 
Never had a problem with ehookers ........ and have always enjoyed their optional extras.

petermcvc 27.08.2013 08:02

Re: Beware Ebookers
 
I dont know. Now that I had the problem, I looked at some other forums and found loads of complaints.

I don't know about "extras". They certainly don't provide the kind of detailed service a real travel agent does pretty inexpensively. And if they don't offer the ticket cheaper than the airline, what's the point?

I've used booking agencies, including ebookers, lots of times, but this last experience taught me a lesson: deal direct with the airline or a reputable travel agent. A third party always has the option of shifting the blame if there is a problem. The others don't. That's what ebookers did to me and I didn't appreciate it. I think it's a dirty business practice and I won't be dealing with them again.:msnmad:

petermcvc 27.08.2013 08:03

Re: Beware Ebookers
 
Quote:

Originally Posted by TiMow (Post 1960912)
Never had a problem with ehookers ........ and have always enjoyed their optional extras.

Ok. I didn't see that. :D

kri 27.08.2013 08:57

Re: Beware Ebookers
 
Quote:

Originally Posted by petermcvc (Post 1960802)
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?

Did you type your name wrong or what?

I once did that and had to pay 20 CHF to reissue the ticket... and another time again my mistake in my sons first name but we took the risk.

I am not sure how they would make the mistake as surely they do not retype your name, it is all automatic...

Can you explain exactly how it happened? And if it is thier mistake why not send your legal insurance after them? Surey you are not meant to pay for another ticket?

Do not get it :S

K

Mikers 27.08.2013 09:08

Re: Beware Ebookers
 
Quote:

Originally Posted by Keith66 (Post 1960824)
Used them loads of times and have not had a single problem with them!

I bought 25 E's from them only last week and I'm still dancing 4 days later.

no complaints from me.

Guest 27.08.2013 09:23

Re: Beware Ebookers
 
Quote:

Originally Posted by TiMow (Post 1960912)
Never had a problem with ehookers ........ and have always enjoyed their optional extras.

Freudian slip? :D
OT: I have used them many times and never had problems. My question is how did this false name appear? did you not see it while making the purchase?

Upthehatters2008 27.08.2013 09:26

Re: Beware Ebookers
 
I had this exact same problem with them , they were just awful in dealing with the issue. They buckled under the small claims court.

Never used them since


Quote:

Originally Posted by petermcvc (Post 1960802)
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?


Guest 27.08.2013 10:09

Re: Beware Ebookers
 
Quote:

Originally Posted by petermcvc (Post 1960802)
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?

Not a problem with ebookers, but a travel agent spelled my name wrong on a ticket to Israel, after we had emailed the information, spelled correctly. I was freaking out. But the travel agent told me that the airlines allow for 3 misspelled characters, and whether or not that's the case, i didn't have a problem.

We usually book directly with the airlines, or, if it's a business trip, we use the travel agent.

I did once book a flight on the swiss american airlines site, reversing first and last name. My luggage was delayed both coming and going, but otherwise it was ok.

petermcvc 27.08.2013 16:23

Re: Beware Ebookers
 
Quote:

Not a problem with ebookers, but a travel agent spelled my name wrong on a ticket to Israel, after we had emailed the information, spelled correctly. I was freaking out. But the travel agent told me that the airlines allow for 3 misspelled characters, and whether or not that's the case, i didn't have a problem.

We usually book directly with the airlines, or, if it's a business trip, we use the travel agent.

I did once book a flight on the swiss american airlines site, reversing first and last name. My luggage was delayed both coming and going, but otherwise it was ok.
Sorry to hear that edot. What a pain :(

petermcvc 27.08.2013 16:29

Re: Beware Ebookers
 
Quote:

Originally Posted by kri (Post 1960978)
Did you type your name wrong or what?

I once did that and had to pay 20 CHF to reissue the ticket... and another time again my mistake in my sons first name but we took the risk.

I am not sure how they would make the mistake as surely they do not retype your name, it is all automatic...

Can you explain exactly how it happened? And if it is thier mistake why not send your legal insurance after them? Surey you are not meant to pay for another ticket?

Do not get it :S

K

Yep. My fault on the name typing Kri. I was hoping they would fix it like they did yours--and I was willing to pay a penalty. I think it's just a sign of the times. They saw an opportunity to take 2 grand off me and they did it. Mind you, I was dealing with the Swiss office and they are probably getting banged on pretty hard from London HQ to make quotas and not cut anybody slack--least of all a schmuck like me going on holiday with his family. I'm sure they treat corporate clients better.

petermcvc 27.08.2013 16:32

Re: Beware Ebookers
 
Quote:

Originally Posted by Upthehatters2008 (Post 1961010)
I had this exact same problem with them , they were just awful in dealing with the issue. They buckled under the small claims court.

Never used them since

Well done!:cool:

user-name 27.08.2013 16:32

Re: Beware Ebookers
 
e-dreams, by the way, are total gangsters. i've just come back from holiday and had to fork out hundreds more to get home coz they screwed up our tickets and wouldn't refund. it was a nice holiday though. there are apes living free in gibraltar! there are apes on main street that nick the crisps from your hand! apes! that climb over the hotel!


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