Go Back   English Forum Switzerland > Off-Topic > Off-Topic > General off-topic  
Reply
 
Thread Tools Display Modes
  #1  
Old 26.08.2013, 22:16
Newbie 1st class
 
Join Date: Aug 2013
Location: Geneva
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
petermcvc has become a little unpopularpetermcvc has become a little unpopular
Beware Ebookers

Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?
Reply With Quote
  #2  
Old 26.08.2013, 22:18
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 31,599
Groaned at 2,354 Times in 1,712 Posts
Thanked 38,405 Times in 18,123 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: Beware Ebookers

Nope, just perfect service.

Tom
Reply With Quote
  #3  
Old 26.08.2013, 22:19
fatmanfilms's Avatar
The Marmite Moderator
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,017
Groaned at 450 Times in 344 Posts
Thanked 22,311 Times in 11,546 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Beware Ebookers

Quote:
View Post
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?
Never had a problem, used them many times, however I check the name before pressing send, you obviously did not, you screw up yourself, so why blame Ebookers?
Reply With Quote
  #4  
Old 26.08.2013, 22:29
Forum Veteran
 
Join Date: Dec 2007
Location: Lenk im Simmental
Posts: 1,123
Groaned at 95 Times in 57 Posts
Thanked 750 Times in 404 Posts
Keith66 has earned the respect of manyKeith66 has earned the respect of manyKeith66 has earned the respect of many
Re: Beware Ebookers

Used them loads of times and have not had a single problem with them!
Reply With Quote
  #5  
Old 26.08.2013, 23:10
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,138
Groaned at 170 Times in 153 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: Beware Ebookers

I sometimes have problems with them too. Not sure why.

Regards,
Adrane Lunden
Reply With Quote
  #6  
Old 26.08.2013, 23:15
MAzevedo's Avatar
Member
 
Join Date: Apr 2013
Location: Eglisau, ZH
Posts: 107
Groaned at 0 Times in 0 Posts
Thanked 131 Times in 49 Posts
MAzevedo has earned some respectMAzevedo has earned some respect
Re: Beware Ebookers

I've used Ebookers and Booking.com, and never had a problem with any.

In both cases, whenever needed, I always got immediate and very satisfying service.

Probably you had bad luck?
Reply With Quote
  #7  
Old 26.08.2013, 23:33
Scandinavian Viking's Avatar
Junior Member
 
Join Date: Nov 2011
Location: Basel
Posts: 67
Groaned at 0 Times in 0 Posts
Thanked 31 Times in 18 Posts
Scandinavian Viking is considered knowledgeableScandinavian Viking is considered knowledgeableScandinavian Viking is considered knowledgeable
Re: Beware Ebookers

we use e bookers as well as other booking sites professionally, and have not had any problems either :-)

guess you have just been unlucky as mistakes happen...
Reply With Quote
  #8  
Old 27.08.2013, 05:54
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,221
Groaned at 311 Times in 176 Posts
Thanked 3,314 Times in 1,577 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Beware Ebookers

Our company uses them for corporate travel no issues dont know what you are talking about
Reply With Quote
  #9  
Old 27.08.2013, 07:00
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 9,295
Groaned at 237 Times in 154 Posts
Thanked 12,188 Times in 5,300 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Beware Ebookers

Never had a problem with ehookers ........ and have always enjoyed their optional extras.
Reply With Quote
  #10  
Old 27.08.2013, 08:02
Newbie 1st class
 
Join Date: Aug 2013
Location: Geneva
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
petermcvc has become a little unpopularpetermcvc has become a little unpopular
Re: Beware Ebookers

I dont know. Now that I had the problem, I looked at some other forums and found loads of complaints.

I don't know about "extras". They certainly don't provide the kind of detailed service a real travel agent does pretty inexpensively. And if they don't offer the ticket cheaper than the airline, what's the point?

I've used booking agencies, including ebookers, lots of times, but this last experience taught me a lesson: deal direct with the airline or a reputable travel agent. A third party always has the option of shifting the blame if there is a problem. The others don't. That's what ebookers did to me and I didn't appreciate it. I think it's a dirty business practice and I won't be dealing with them again.
Reply With Quote
  #11  
Old 27.08.2013, 08:03
Newbie 1st class
 
Join Date: Aug 2013
Location: Geneva
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
petermcvc has become a little unpopularpetermcvc has become a little unpopular
Re: Beware Ebookers

Quote:
View Post
Never had a problem with ehookers ........ and have always enjoyed their optional extras.
Ok. I didn't see that.
Reply With Quote
  #12  
Old 27.08.2013, 08:57
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,833
Groaned at 18 Times in 17 Posts
Thanked 1,568 Times in 812 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Beware Ebookers

Quote:
View Post
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?
Did you type your name wrong or what?

I once did that and had to pay 20 CHF to reissue the ticket... and another time again my mistake in my sons first name but we took the risk.

I am not sure how they would make the mistake as surely they do not retype your name, it is all automatic...

Can you explain exactly how it happened? And if it is thier mistake why not send your legal insurance after them? Surey you are not meant to pay for another ticket?

Do not get it :S

K
Reply With Quote
  #13  
Old 27.08.2013, 09:08
Forum Veteran
 
Join Date: Jul 2007
Location: Vaud
Posts: 2,466
Groaned at 175 Times in 122 Posts
Thanked 4,947 Times in 1,902 Posts
Mikers has a reputation beyond reputeMikers has a reputation beyond reputeMikers has a reputation beyond reputeMikers has a reputation beyond reputeMikers has a reputation beyond reputeMikers has a reputation beyond repute
Re: Beware Ebookers

Quote:
View Post
Used them loads of times and have not had a single problem with them!
I bought 25 E's from them only last week and I'm still dancing 4 days later.

no complaints from me.
Reply With Quote
  #14  
Old 27.08.2013, 09:23
Guest
 
Posts: n/a
Re: Beware Ebookers

Quote:
View Post
Never had a problem with ehookers ........ and have always enjoyed their optional extras.
Freudian slip?
OT: I have used them many times and never had problems. My question is how did this false name appear? did you not see it while making the purchase?
Reply With Quote
  #15  
Old 27.08.2013, 09:26
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,540
Groaned at 204 Times in 120 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: Beware Ebookers

I had this exact same problem with them , they were just awful in dealing with the issue. They buckled under the small claims court.

Never used them since


Quote:
View Post
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?
Reply With Quote
  #16  
Old 27.08.2013, 10:09
Guest
 
Posts: n/a
Re: Beware Ebookers

Quote:
View Post
Ebookers sent me a ticket with the wrong last name. First they said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat... the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare.

It's not worth it to use ebookers. It's not convenient, doesn't save time, and their prices are no better than the fares direct from the airlines. And they are evil.

Anybody else had problems with them?
Not a problem with ebookers, but a travel agent spelled my name wrong on a ticket to Israel, after we had emailed the information, spelled correctly. I was freaking out. But the travel agent told me that the airlines allow for 3 misspelled characters, and whether or not that's the case, i didn't have a problem.

We usually book directly with the airlines, or, if it's a business trip, we use the travel agent.

I did once book a flight on the swiss american airlines site, reversing first and last name. My luggage was delayed both coming and going, but otherwise it was ok.
Reply With Quote
  #17  
Old 27.08.2013, 16:23
Newbie 1st class
 
Join Date: Aug 2013
Location: Geneva
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
petermcvc has become a little unpopularpetermcvc has become a little unpopular
Re: Beware Ebookers

Quote:
Not a problem with ebookers, but a travel agent spelled my name wrong on a ticket to Israel, after we had emailed the information, spelled correctly. I was freaking out. But the travel agent told me that the airlines allow for 3 misspelled characters, and whether or not that's the case, i didn't have a problem.

We usually book directly with the airlines, or, if it's a business trip, we use the travel agent.

I did once book a flight on the swiss american airlines site, reversing first and last name. My luggage was delayed both coming and going, but otherwise it was ok.
Sorry to hear that edot. What a pain
Reply With Quote
  #18  
Old 27.08.2013, 16:29
Newbie 1st class
 
Join Date: Aug 2013
Location: Geneva
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
petermcvc has become a little unpopularpetermcvc has become a little unpopular
Re: Beware Ebookers

Quote:
View Post
Did you type your name wrong or what?

I once did that and had to pay 20 CHF to reissue the ticket... and another time again my mistake in my sons first name but we took the risk.

I am not sure how they would make the mistake as surely they do not retype your name, it is all automatic...

Can you explain exactly how it happened? And if it is thier mistake why not send your legal insurance after them? Surey you are not meant to pay for another ticket?

Do not get it :S

K
Yep. My fault on the name typing Kri. I was hoping they would fix it like they did yours--and I was willing to pay a penalty. I think it's just a sign of the times. They saw an opportunity to take 2 grand off me and they did it. Mind you, I was dealing with the Swiss office and they are probably getting banged on pretty hard from London HQ to make quotas and not cut anybody slack--least of all a schmuck like me going on holiday with his family. I'm sure they treat corporate clients better.
Reply With Quote
  #19  
Old 27.08.2013, 16:32
Newbie 1st class
 
Join Date: Aug 2013
Location: Geneva
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
petermcvc has become a little unpopularpetermcvc has become a little unpopular
Re: Beware Ebookers

Quote:
View Post
I had this exact same problem with them , they were just awful in dealing with the issue. They buckled under the small claims court.

Never used them since
Well done!
Reply With Quote
  #20  
Old 27.08.2013, 16:32
Member
 
Join Date: Jan 2013
Location: zurich
Posts: 206
Groaned at 10 Times in 6 Posts
Thanked 165 Times in 76 Posts
user-name is considered knowledgeableuser-name is considered knowledgeableuser-name is considered knowledgeable
Re: Beware Ebookers

e-dreams, by the way, are total gangsters. i've just come back from holiday and had to fork out hundreds more to get home coz they screwed up our tickets and wouldn't refund. it was a nice holiday though. there are apes living free in gibraltar! there are apes on main street that nick the crisps from your hand! apes! that climb over the hotel!
Reply With Quote
Reply

Tags
ebookers, evil, scam, travel advice, travel agent




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ebookers Vouchers and Special Codes sbn Travel/day trips/free time 1 20.01.2013 11:11
Ebookers CHF150 off if booking a beach n sand package by 30th Aug jrspet Travel/day trips/free time 1 30.08.2012 08:03
flight with ebookers - name change not possible? venice Travel/day trips/free time 2 30.05.2012 14:26
www.ebookers.ch gata Other/general 6 14.05.2009 00:00
ebookers.ch & Turkish Airlines GetALife Travel/day trips/free time 52 11.02.2009 09:00


All times are GMT +2. The time now is 11:50.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0