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Old 23.07.2016, 09:52
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Just a rant about Lufthansa

Just wanted to rant........ we were due to fly from TXL to FRA and from FRA to EDI. Just as we were heading to the airport, the flight got cancelled and guess what? No way to fly out today......

So what does a gold card with LH help you? Nothing!!
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Old 23.07.2016, 11:51
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Re: Just a rant about Lufthansa

Are there no more planes or are they fully booked for today?
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Old 23.07.2016, 11:52
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Re: Just a rant about Lufthansa

Several planes but apparently all full. Or they couldn´t be bothered......
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Old 23.07.2016, 13:44
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Re: Just a rant about Lufthansa

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Just wanted to rant........ we were due to fly from TXL to FRA and from FRA to EDI. Just as we were heading to the airport, the flight got cancelled and guess what? No way to fly out today......

So what does a gold card with LH help you? Nothing!!
TXL, FRA, EDI, IMO you're flying too much...
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Old 23.07.2016, 13:45
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Re: Just a rant about Lufthansa

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txl, fra, edi, imo you're flying too much...
:d:d
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Old 23.07.2016, 13:59
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Re: Just a rant about Lufthansa

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Several planes but apparently all full. Or they couldn´t be bothered......
FWIW senator status puts you highest on wait list (except for HC).
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Old 23.07.2016, 14:01
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Re: Just a rant about Lufthansa

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FWIW senator status puts you highest on wait list (except for HC).
Normally yes, but today that didn´t work or they couldn´t be bothered....

In cases like these in the past, service was a LOT better. Oh well, checked in for the flights tomorrow, changed to crappy seats to better ones and just will be crossing my fingers that plane gets into Frankfurt on time to catch the connecting one.
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Old 23.07.2016, 14:18
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Re: Just a rant about Lufthansa

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Just wanted to rant........ we were due to fly from TXL to FRA and from FRA to EDI. Just as we were heading to the airport, the flight got cancelled and guess what? No way to fly out today......

So what does a gold card with LH help you? Nothing!!
I'm not understanding the routing on this. Did you just happen to be in Berlin, or is it a placement flight to reduce the fare?

It is not in the best interests of any airline to not accomodate passengers on the next available flight, so it won't be a case of 'they can't be bothered'.

Currently, I can see there are a minimum of 3 seats available on this flight in Business Class, but it is sold out in Economy...

23 JUL FRA 1610 1705 EDI

...but it's too late for me to see if there was any availability on flights from TXL-FRA that would have got you on that flight. Were you offered the 1610 FRA-EDI at all?
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Old 23.07.2016, 14:19
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Re: Just a rant about Lufthansa

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FWIW senator status puts you highest on wait list (except for HC).
Senator gives you star gold priority.
You'll be amazed how many people have that status
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Old 23.07.2016, 14:28
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Re: Just a rant about Lufthansa

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Senator gives you star gold priority.
You'll be amazed how many people have that status
Exactly!

I've had clients who were multi-millionaire company board members with the top level of dozens of loyalty programmes, who've been in the same situation.

Personally, I collect all my Star Alliance points on my Aegean Miles & Bonus card, because if all else fails, at least Aegean have the best coffee
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Old 23.07.2016, 17:01
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Re: Just a rant about Lufthansa

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23 JUL FRA 1610 1705 EDI
That one wasn´t the issue, I had seats on that one. Getting to Frankfurt was the problem.

I did not fly for some cost saving reason from Berlin, hubby lives there and we both wanted to go on hols together
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Old 23.07.2016, 23:06
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Re: Just a rant about Lufthansa

Shit happens and you have to accept it.
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Old 24.07.2016, 05:34
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Re: Just a rant about Lufthansa

I know, it was just a rant.

Up now for the next try with either a lovely stroll through Frankfurt airport and a coffee or - when late for a change - a frantic rush trying to get to the next gate (Berlin flights into Frankfurt are notoriously late and we have an hour to change)

And crossing our fingers ALL the luggage gets on the next flight..........
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Old 24.07.2016, 10:46
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Re: Just a rant about Lufthansa

Its possible. Once, i had an Austrian flight with a change in Vienna. I had one hour between connections. The incoming flight was delayed by an hour.
I had to pass by passport control and security again. Not only i made it, my luggage made it as well. I was extremely impressed!
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Old 16.10.2017, 11:58
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Re: Just a rant about Lufthansa

My turn:
  1. Booking a flight on the LH website
  2. Selected flight: 375.-
  3. Choose 8'000 Miles to have a discount. Now 315.-
  4. Confirmation page and credit card form, still 315.- paying...
  5. Booking confirmed, receive confirmation E-Mail 375.-
  6. Next day: LH calls stating system problem payment wasn't done. I give (same) credit-card via phone (never do that). Price will be 375.- (I'll keep the miles)
  7. New E-Mail booking confirmation. No price stated. Credit card withdraw: 425.-
  8. I go to my LH profile, download the invoice and it reads aditional airline fees for making a booking via phone...

After over 2 week of phoning and E-Mails, still no reply what's going on... I'm pissed. Not of 50 chuffs but of the service
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Old 16.10.2017, 12:11
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Re: Just a rant about Lufthansa

And immediately after taking over planes from AirBerlin they have now drastically increased the flight prices.....

Depending on when you can fly (and even the 6am flight is 127 CHF), prices are now around CHF 400 (TXL-ZRH and back).

They claim not to have a monopoly...... they definitely have for certain routes, and they are using it! (No, easyjet is not always an option due to their flight times)

Oh, and if you want to sit in the front area of the plane, even Senators and Hons have to pay CHF 25.

Again rant over
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Old 16.10.2017, 12:14
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Re: Just a rant about Lufthansa

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My turn:
We had a similar adventure with Swiss recently. Trying to book the flight to London, everything is filled up, we are putting the VISA number on the payment page, and suddenly we get an "unexpected error". We are sent to the 1st booking page. Flight was suddenly 80 chf more expensive.

I wanted to scream.

We booked with Lufthansa instead. Still flew with Swiss, but paid less. Go figure.
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Old 16.10.2017, 12:43
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Re: Just a rant about Lufthansa

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We had a similar adventure with Swiss recently. Trying to book the flight to London, everything is filled up, we are putting the VISA number on the payment page, and suddenly we get an "unexpected error". We are sent to the 1st booking page. Flight was suddenly 80 chf more expensive.

I wanted to scream.

We booked with Lufthansa instead. Still flew with Swiss, but paid less. Go figure.
Happend to me once too but payment at least it returns an error. In my case with LH, there was no error and more money got withdrawn than stated... twice...
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Old 16.10.2017, 14:48
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Re: Just a rant about Lufthansa

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And immediately after taking over planes from AirBerlin they have now drastically increased the flight prices.....

Depending on when you can fly (and even the 6am flight is 127 CHF), prices are now around CHF 400 (TXL-ZRH and back).

They claim not to have a monopoly...... they definitely have for certain routes, and they are using it! (No, easyjet is not always an option due to their flight times)

Oh, and if you want to sit in the front area of the plane, even Senators and Hons have to pay CHF 25.

Again rant over
This is exactly what Turkish Airlines did after Swiss stopped flying to Istanbul
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Old 16.10.2017, 15:06
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Re: Just a rant about Lufthansa

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And immediately after taking over planes from AirBerlin they have now drastically increased the flight prices.....

Depending on when you can fly (and even the 6am flight is 127 CHF), prices are now around CHF 400 (TXL-ZRH and back).
They do have the monopoly on that route, but I can still see return fares for later this week for well under CHF 200.

If you want to see a route where an airline has the monopoly and takes full advantage of that fact, check Humberside to Amsterdam. It's not just KLM and Lufthansa who do this. Most airlines bump up the fare if they have no competition on a route.
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