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Old 14.10.2016, 14:31
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Rentalcars.com - a good experience?

Back in April I planned a visit to Cyprus and ordered a Honda rental car from UK Manchester based Rentalcars.com who set up a contract with Firefly in Cyprus, who made a deal with Herz in Cyprus. To get a good deal I paid in advance in Swiss Francs.

Already this doesn't sound a good deal for me, does it!

In August I noticed that my arrival time had been changed from 19:30 to 16:00 and I e-mailed Rentalcars.com who replied they had informed Cyprus, and I should not worry that my booking still showed 16:00, as Cyprus knew I would be arriving at 19:30 and they also had my flight number. At Cyprus I had to meet the Herz-Firefly representative in the arrivals hall and take a minibus out to the car hire place. All went well... so far... time now is 20:30

Then Herz told me that after a two-hour delay their reservation system would cancel any booking, and the car is released for hire. This is what happened, I had no car and they were all hired.
Using the phone from Herz I called Manchester Rentalcars.com who said they would look for a solution.
At 21:30 I called Manchester again using Herz phone and they said "He was still working on it" I informed them that next door was a Cyprus company with a suitable car and the price was only an extra 21 for the week.
At 22:30 Rentalcars reported they were still looking for a solution.
At 23:30 I called Rentalcars and told them as they didn't have a solution I would hire the Nissan car from KEM rental cars next door.
I left at midnight with a car, not the best but better than nothing.

On returning I told my sorry story to Rentalcars.com who after two days have refunded all my original charge in Swiss francs, plus the extra 21 They apologized & told me that they would make the refund even though Firefly-Herz had refused any refund when it was 99% certain it was their mistake.

Things could have run better but in the evening it would be difficult for an employee to deal with this unusual complaint. Herz told me they had been very busy for weeks, which was unusual for late Summer. But hey ho, I was on holiday and things did work out well.

(Not to be confused with USA Carrentals.com)
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