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Old 23.07.2008, 11:01
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Recalling messages in Outlook

Yesterday I did the cringingly unthinkable and hit “reply“ instead of “forward“ on an Outlook email so a relatively important client got a saucy, cheeky message from me intended for an internal person.

What got my back up the most was the fact that Microsoft Outlook has a great facility to recall the message and even asks you if you want to “delete” the unread message and will confirm to you if you were successful. As I acted swiftly and immediately recalled the message, getting a confirmation saying that the recall had been successful, I was pretty perturbed when a message came back five minutes later from a slightly confused client asking what I meant by my response.

Microsoft, for Gawd’s sake! Why do you have a recall facility if you leave the offending message in the recipient’s inbox??

This post is half-rant, half “is there any other solution to recalling messages which actually works?”
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Old 23.07.2008, 11:03
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Re: Recalling messages in Outlook

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Yesterday I did the cringingly unthinkable and hit “reply“ instead of “forward“ on an Outlook email so a relatively important client got a saucy, cheeky message from me intended for an internal person.

What got my back up the most was the fact that Microsoft Outlook has a great facility to recall the message and even asks you if you want to “delete” the unread message and will confirm to you if you were successful. As I acted swiftly and immediately recalled the message, getting a confirmation saying that the recall had been successful, I was pretty perturbed when a message came back five minutes later from a slightly confused client asking what I meant by my response.

Microsoft, for Gawd’s sake! Why do you have a recall facility if you leave the offending message in the recipient’s inbox??

This post is half-rant, half “is there any other solution to recalling messages which actually works?”
You work in a bank right?
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Old 23.07.2008, 11:03
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Re: Recalling messages in Outlook

Oh dear....PMSL at this.....sorry i don't have any useful hints here.....except don't send private messages at work.....hehe

sorry... thanks for my daily laugh...xxx
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Old 23.07.2008, 11:10
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Re: Recalling messages in Outlook

"Reply" instead of "Forward" implies that you were commenting in saucy, cheeky stylee on the remarks of the person that ultimately received the message. What can I say ? Send another one in similar tone to emphasise your freewheeling-casual nature this morning as you smelled the flowers. Or something like that. As a musician would say: if you play a wrong note, play it again, and call it jazz.

dave


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Yesterday I did the cringingly unthinkable and hit “reply“ instead of “forward“ on an Outlook email so a relatively important client got a saucy, cheeky message from me intended for an internal person.

What got my back up the most was the fact that Microsoft Outlook has a great facility to recall the message and even asks you if you want to “delete” the unread message and will confirm to you if you were successful. As I acted swiftly and immediately recalled the message, getting a confirmation saying that the recall had been successful, I was pretty perturbed when a message came back five minutes later from a slightly confused client asking what I meant by my response.

Microsoft, for Gawd’s sake! Why do you have a recall facility if you leave the offending message in the recipient’s inbox??

This post is half-rant, half “is there any other solution to recalling messages which actually works?”
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Old 23.07.2008, 11:15
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Re: Recalling messages in Outlook

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"Reply" instead of "Forward" implies that you were commenting in saucy, cheeky stylee on the remarks of the person that ultimately received the message. What can I say ? Send another one in similar tone to emphasise your freewheeling-casual nature this morning as you smelled the flowers. Or something like that. As a musician would say: if you play a wrong note, play it again, and call it jazz.

dave
Probably the best tack. I think it's about damage limitation so the jazz solution is the way to go...

Still piffed off with Microsoft and it's dumb recall facility. "Recall" my bum...
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Old 23.07.2008, 11:20
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Re: Recalling messages in Outlook

I'm wasn't sure how exchange handles messages from external (exchange) mail servers but found this

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Several things need to happen for recall to work. You need a blue moon on a warm starry night, then throw a pound of salt over your left shoulder… and once you do all that, it still probably won't work. Yeah, I'm just kidding on those steps, but I’m not kidding when I say that recall really only works under certain very specific conditions.
The first and most important is that it only works on Exchange server and only if the sender and recipient are in the same server organization. It won’t work on messages that are delivered through the SMTP connector.

Assuming this condition is met and both the sender and recipient are using the same Exchange server, the recipient can't be sitting at Outlook reading their e-mail since recall fails once the message is opened. They can have Outlook open to the mailbox, but since it takes up to two minutes for the recall to automatically process, they are more likely to read the original message before it is recalled. If by chance they happen to read the recall before the message, it will process and remove the message.
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Old 23.07.2008, 11:28
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Re: Recalling messages in Outlook

Been there done that many times. Just be glad it wasn't a message intended for your boyfriend that you sent to your Dad instead .

Anyway my problem now is with Lotus Notes......I can't find the "Recall message" facility anywhere. Does it even exist??
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Old 23.07.2008, 11:31
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Re: Recalling messages in Outlook

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Been there done that many times. Just be glad it wasn't a message intended for your boyfriend that you sent to your Dad instead .
Brilliant, please tell me it was very personal.

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Anyway my problem now is with Lotus Notes......I can't find the "Recall message" facility anywhere. Does it even exist??

V8 onwards
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Old 23.07.2008, 11:41
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Re: Recalling messages in Outlook

My experience is similar, it the tumult and havoc of the day I tend to reply many messages and by mistake sometimes they end up sent to the wrong receiver. I realized that people here in Switzerland are very peculiar to answer all the messages they receive and immediately send them back pointing out your mistake which makes you feel beware before you send it again... next time around mind what button you push!!! Also when you dial wrong number they get back to you asking what you want... so mistakes are quite embarrassing
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Old 23.07.2008, 11:41
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Re: Recalling messages in Outlook

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Brilliant, please tell me it was very personal.

Well it was from my private email and not my work so there was no need to be careful with what I said, if you know what I mean

Poor Dad was traumatised. The reply was the best.........."I hope this is a joke, if not we need a chat" I was 25 at the time!!!
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Old 23.07.2008, 11:45
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Re: Recalling messages in Outlook

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Well it was from my private email and not my work so there was no need to be careful with what I said, if you know what I mean

Poor Dad was traumatised. The reply was the best.........."I hope this is a joke, if not we need a chat" I was 25 at the time!!!
mimi1981 - you just made me feel better. Your "mis-mailing" has just paled mine into insignificance. I feel for you!
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Old 23.07.2008, 11:46
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Re: Recalling messages in Outlook

I used to work a abank.ch as a chat administrator.

Email mistakes are nothing compared with people accidentally chatting into a public instead of private channel by mistake.

That is truely embarrassing, it's virtually impossible to get approval to remove the message before several hundred people have read it.
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Old 23.07.2008, 11:49
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Re: Recalling messages in Outlook

That's a bit strange, a friend of mine has Outlook at work and as I recall, their system is set to delay external messages but not internal ones.
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Old 23.07.2008, 11:50
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Re: Recalling messages in Outlook

... or do what a former teammate of mine did.

After receiving a message from Corporate Communications to all employees (4,500) of our company, she wanted to forward it.

Instead, she hit "REPLY to ALL" and spammed everybody.

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Old 23.07.2008, 11:54
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Re: Recalling messages in Outlook

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That's a bit strange, a friend of mine has Outlook at work and as I recall, their system is set to delay external messages but not internal ones.
That's a pretty good idea. Will suggest it to the IT Gods...
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Old 23.07.2008, 11:57
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Re: Recalling messages in Outlook

And to paraphrase this explanation, once it leaves your "house" you can't really reach into the neighbors "house" and grab that mail back. It could have gone to any number of servers running non Exchange servers or different mail apps.

We use Notes at our company, and recall works internally, but once it goes 'into the cloud' kiss it goodbye.

We have probably all done it once...hopefully yours was not too damaging!

fduvall

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Several things need to happen for recall to work. You need a blue moon on a warm starry night, then throw a pound of salt over your left shoulder… and once you do all that, it still probably won't work. Yeah, I'm just kidding on those steps, but I’m not kidding when I say that recall really only works under certain very specific conditions.
The first and most important is that it only works on Exchange server and only if the sender and recipient are in the same server organization. It won’t work on messages that are delivered through the SMTP connector.

Assuming this condition is met and both the sender and recipient are using the same Exchange server, the recipient can't be sitting at Outlook reading their e-mail since recall fails once the message is opened. They can have Outlook open to the mailbox, but since it takes up to two minutes for the recall to automatically process, they are more likely to read the original message before it is recalled. If by chance they happen to read the recall before the message, it will process and remove the message.
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Old 23.07.2008, 11:58
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Re: Recalling messages in Outlook

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... or do what a former teammate of mine did.

After receiving a message from Corporate Communications to all employees (4,500) of our company, she wanted to forward it.

Instead, she hit "REPLY to ALL" and spammed everybody.

I once (about 10 years ago) received a message from (internal) somebody I knew that contained a virus, as did my colleague. Assuming it was sent to our department distribution list I replied to all saying not to open the attachment.

The dis list it was actually sent to encompassed the entire company, so I replied with "don't open this" to the ~30,000 ICL employees. Although the attachment was removed it still had the <<attachement.zip>> inline in text so many people thought it was also viral.

The mail servers were just coping with removing the virus but the resulting traffic from my mail knocked most of them out. IT security were not happy with me, they helpdesk were notably less responsive when I called them after the event.

It was embarrassing.
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Old 23.07.2008, 12:28
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Re: Recalling messages in Outlook

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... or do what a former teammate of mine did.

After receiving a message from Corporate Communications to all employees (4,500) of our company, she wanted to forward it.

Instead, she hit "REPLY to ALL" and spammed everybody.

That happens all the time where I work....But what is far more annoying are the people that also "reply to all" telling the first numbskull what a numbskull they are and they don't like being spammed. Those with an IQ slightly higher than 0 will have figured out that it would be easier to delete the offending mail....
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Old 23.07.2008, 13:07
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Re: Recalling messages in Outlook

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Probably the best tack. I think it's about damage limitation so the jazz solution is the way to go...

Still piffed off with Microsoft and it's dumb recall facility. "Recall" my bum...
hang on a minute, you clicked "Send"

Recall works sometimes when you're using the same Exchange infrastructure. *sometimes*

Recall is not a safety net - that's what your grey matter is for


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Old 23.07.2008, 13:19
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Re: Recalling messages in Outlook

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hang on a minute, you clicked "Send"

Recall works sometimes when you're using the same Exchange infrastructure. *sometimes*

Recall is not a safety net - that's what your grey matter is for


Yeah, yeah I know... Normally I check everything twice BEFORE I hit send but you take your eye of the ball for a second and bang.

My main peeve was that Microsoft have this seemingly straightforward function which recalls the email but only if all the finicky criteria lines up (oh, and perhaps if it's a blue moon as Peachy's text stated).

It should have one of those annoying additional dialogue boxes which pops up and says, "By the way, if this, this and this are factors in your email sending, you can forget the recall - live with it buddy."
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