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Old 28.10.2020, 11:15
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diverting question

Hello all,
I am looking for the scientific term for the following examples.
Let's say one goes to a Clients Service and says: i want to make a complaint against this product/service/employee. And during the conversation the Client Service Employee, out of nowhere, asks: "but you like the logo of our company?" breaking one's argumentation.
Or another example, you talk to your boss about a very important work-related issue which is very annoying situation for the boss. Out of nowhere, the boss says:"i really don't like spicy food,i have eaten some of it yesterday and i got stomach burns"


How is this diverting technique called?
Thank you
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Old 28.10.2020, 11:24
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Re: diverting question

In English, this would normally be called a 'diversion tactic'.
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Old 28.10.2020, 13:56
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Re: diverting question

Maybe it could also be:

"failing to directly address the issue."
"bringing irrelevant facts into the discussion."

It could be just the examples you gave, but the intent does not appear to divert the discussion into another area and is, anyway, quickly countered by "that's irrelevant" during the conversation.

I guess the context of this is (or could be) that you are formulating a complaint.
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Old 28.10.2020, 14:18
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Re: diverting question

Digression?
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Old 28.10.2020, 14:26
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Re: diverting question

German philosopher Arthur Schopenhauer made 1831 a nice list: The Art of Being Right: 38 Ways to Win an Argument

See No. 18 : mutatio controversiae
http://coolhaus.de/art-of-controversy/erist18.htm
and No. 29 : diversion
http://coolhaus.de/art-of-controversy/erist29.htm

The list by Schopenhauer should be a basic reference but don't let this distract you from the fact that just 167 years later in 1998, The Undertaker threw Mankind off Hell In A Cell, and plummeted 16 ft through an announcer's table.
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Old 28.10.2020, 14:28
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Re: diverting question

It could also be that the customer service employee is trying to reach out to you on a personal level (asking you for an opinion on something) hoping to put you in a more positive mindset about them or out of some guilt, if they really messed up. I wouldn't respond I think, except some vague "maybe".

Last edited by MusicChick; 28.10.2020 at 15:32.
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Old 28.10.2020, 14:36
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Re: diverting question

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German philosopher Arthur Schopenhauer made 1831 a nice list: The Art of Being Right: 38 Ways to Win an Argument

See No. 18 : mutatio controversiae
http://coolhaus.de/art-of-controversy/erist18.htm
and No. 29 : diversion
http://coolhaus.de/art-of-controversy/erist29.htm

But don't let this distract you from the fact that in 1998, The Undertaker threw Mankind off Hell In A Cell, and plummeted 16 ft through an announcer's table.
Schopenhauer was special. His Metaphysics of Love is a grim read.

Last edited by MusicChick; 28.10.2020 at 15:14.
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Old 28.10.2020, 15:44
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Re: diverting question

My native English description would be "bloody annoying"

Or given the obvious nature of the diversion, possibly "nice try".
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Old 28.10.2020, 15:49
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Re: diverting question

Distraction bs happens in all languages..

Kids are already experts in it.
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Old 28.10.2020, 18:09
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Re: diverting question

You should ask Johnson and all his cronies- they are true specialists. Only thing they all seem to have any talent for.
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Old 28.10.2020, 18:47
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Re: diverting question

could be also called 'changing the subject'....
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