The General iPhone Thread and FAQ

[robban]

	Quote:	Ed Pummelon
	We seem to be having very similar experiences Rob...

Finally got through to Orange. The activation server is in need of a cold beer. My account is all in order, they were reporting delays of 24 hours from first activation (mine was around noon yesterday) so hopefully sometime soon, eh Ed?

[etc]

	Quote:	Lob
	http://shop.brando.com.hk/prod_detail.php?prod_id=02782 may be a nice product for those buying a locked device. $20 (US) for a sim-"thing":

Very interesting! Does anyone know how it works? (And if it works?)

[ubolkan]

An update for my Orange Iphone Order Case.

I was away for 2 weeks and I got 3 different SMSs about my order status from Orange.

First one says " We are going to deliver your order withing a few days"

2 days later; second one says " We are happy to confirm that we will be able to deliver your order within 3 weeks"

2 weeks later from last message as an email and SMS are saying "Your order has been sent to you" but haven't got my order for about week.

I called orange customer desk to check the status. They said they have already posted on 26th July and would let me know the post tracking number.

I have got the number checked on post.ch The package dispatched to post distrubution center but after that point there was no record on log. I called to customer services of post to check. They said "package is lost and they need 2 - 3 weeks to investigate."

I called back orange to let them know. They said " we can not do to anything as we are out of stock and you need to wait result of investigation to get refund or other compensation". I asked the agent then why do they still advertise iphone everywhere if they are out of stock. No Answer as you can imagine.

After that point I asked to agent let me talk with his supervisor because he was already started to shout at me like my service call 3 weeks ago and giving standart answers like " you should wait like all others "

I told the supervisor I don't care about iphone anymore but how does orange treat its customers ? He tried to explain me the situation and almost accepted how orange messed up with this. At least he was honest on behalf of his company.

Now I'm waiting for a call from supervisor regarding solution.

Be aware; I'm not the only one whos order package is lost in post delivery ( according both orange and post customer services ) most probably they are stolen.Orange trying to make a decision either send a new one or to do something else for these customers.

[peachy]

Orange have been terribly disorganised with the iPhone, I really don't believe it's impossible to anticipate high demand and at least track orders properly, I have no idea why it went so wrong for them.

[dawiz]

	Quote:	ubolkan
	Be aware; I'm not the only one whos order package is lost in post delivery ( according both orange and post customer services ) most probably they are stolen.Orange trying to make a decision either send a new one or to do something else for these customers.

this is all very strange - Swiss Post losing packages on a bigger scale is unheard of. In the 29 years I have lived in Switzerland, the Swiss Post has not ONCE lost a package addressed to me or mailed by me. Perhaps the dispo messed up?

[dawiz]

	Quote:	peachy
	Orange have been terribly disorganised with the iPhone, I really don't believe it's impossible to anticipate high demand and at least track orders properly, I have no idea why it went so wrong for them.

Both Swisscom and Orange did - which makes it even less understandable why Apple is launching the iPhone 3G in 20 additional countries on August 22. Why launch in more countries when the phone's not available in the previous ones????

[Ed Pummelon]

	Quote:	robban
	Finally got through to Orange. The activation server is in need of a cold beer. My account is all in order, they were reporting delays of 24 hours from first activation (mine was around noon yesterday) so hopefully sometime soon, eh Ed?

Thanks for the feedback, you got hold of them before I did....so if I understand you right, it's just a case of waiting for the server to catch up, then it'll happen automatically, is that right?

If that's the case then no problem...I've learnt to get pretty good at waiting over the last few weeks


EDIT: Just tried it again and it's still not been switched on. My activation was at about noon yesterday, so the 24 hours estimate looks optimistic...

[robban]

	Quote:	Ed Pummelon
	so if I understand you right, it's just a case of waiting for the server to catch up, then it'll happen automatically, is that right?

Aye, that's what the man had me believe.

They're not helping themselves. I get a phone but nothing else so have to contact Orange. Then I get a SIM but nothing else so have to contact Orange. Then I get no data connection so have to contact Orange, when they could have told me when they activated the SIM that it might take a while. If they are complaining about high phone traffic, well 3 calls from me would have been unnecessary if they were the slightest bit organised

[still nothing for me, about 28 hours later]

[Ed Pummelon]

	Quote:	Lob
	http://shop.brando.com.hk/prod_detail.php?prod_id=02782 may be a nice product for those buying a locked device. $20 (US) for a sim-"thing":

Surely too good to be true....

	Quote:	robban
	Aye, that's what the man had me believe. They're not helping themselves. I get a phone but nothing else so have to contact Orange. Then I get a SIM but nothing else so have to contact Orange. Then I get no data connection so have to contact Orange, when they could have told me when they activated the SIM that it might take a while. If they are complaining about high phone traffic, well 3 calls from me would have been unnecessary if they were the slightest bit organised [still nothing for me, about 28 hours later]

Ditto. It's been a comedy of errors. I saw a quote somewhere from their CEO Wetter, saying the whole thing had been a valuable learning experience for them. It's been a pretty interesting experience from a customer point of view as well...

[Worm_Buffet]

	Quote:	Ed Pummelon
	Surely too good to be true....

Probably. I've seen nothing about this on either Engadget or Macrumors, and they report anything that is remotely connected with the iPod.

[Ed Pummelon]

	Quote:	Worm_Buffet
	Probably. I've seen nothing about this on either Engadget or Macrumors, and they report anything that is remotely connected with the iPod.

I did a quick Google search on it, and a lot of blogs have picked it up, but none of the major one like the ones you mention or the equivalent. Most just looked like low traffic sites and were basically just regurgitating the sales script - no user reviews that I could see...

EDIT: Although for USD 23.50 inc shipping, I could be tempted to give it a go....

[kwokyang]

iphone with natel easy liberty uno, that can be activated just at home right?

do i need to go to a swisscom shop to activate it?

[krlock3]

ha! "slightly" off topic but i just noticed that visual voicemail now works on my 2g unlocked iphone now that i have restored to the 2.0 software.

aint .... that... great!

krlock3.

[dawiz]

	Quote:	krlock3
	ha! "slightly" off topic but i just noticed that visual voicemail now works on my 2g unlocked iphone now that i have restored to the 2.0 software. aint .... that... great! krlock3.

do you have an iPhone plan?

[dawiz]

	Quote:	kwokyang
	iphone with natel easy liberty uno, that can be activated just at home right? do i need to go to a swisscom shop to activate it?

AFAIK natel easy packages are activated in-store - but you can use a different SIM card with it once you're at home

peter

[krlock3]

	Quote:	dawiz
	do you have an iPhone plan?

No, i just have swisscom liberty from before, 25chf per month, and i unlocked my iphone and inserted the old sim.

before 2.0, visual voicemail was not available. in fact, i was just playing around with my phone for a laugh today and noticed that it now works.

great!

[dawiz]

	Quote:	krlock3
	No, i just have swisscom liberty from before, 25chf per month, and i unlocked my iphone and inserted the old sim. before 2.0, visual voicemail was not available. in fact, i was just playing around with my phone for a laugh today and noticed that it now works. great!

make sure you get some kind of data plan - Visual Voicemail messages are transmitted as data packets. Data volume amassed by this is included in the iPhone plans but not in the other Swisscom plans.

Also make sure that Visual Voicemail is disabled when you're abroad!

peter

[krlock3]

thats good solid advice there!

i have a data plan for chf 10 per month which seems to be enough for my current needs.

Do you think that by turning off data roaming in the settings, it will turn off the visual voicemail?

krlock3

The Swisscom online shop is still showing no availability for any of the iPhone models. I was just wondering if they are more easily available in the physical Swisscom shops or elsewhere?
I am looking for a 16GB Black.

[stout2104]

we got 4 iphones this week (3 black, 1 white) with no waiting time in 2 different Interdiscount XXL stores in Geneva and in Basel. According to them the maximum wait is 3 days.