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dawiz 04.07.2008 10:49

The General iPhone Thread and FAQ
 
I'd like to start this off with a FAQ for the iPhone 3G in Switzerland - I'll complete it as more information becomes available.


General info


What's the difference between the iPhone 3G and the original iPhone?

The new iPhone 3G (which will be sold starting Juli 11) has a faster (3G, hence the name) radio and a GPS component. It also sports a new firmware version which includes wireless sync capability (including push-email) via Apple's own Mobile Me (www.me.com) service and via Microsoft's Exchange/DirectPush platform. The latter can be used to hook up the iPhone to your company's MS Exchange server. The 2.0 firmware will also be made available for current 1st Gen iPhones.
Other than that, there are only minor differences in shape and in battery life.


Which versions of the iPhone 3G are there?

The iPhone 3G is currently sold in a version with 8gb of memory (black only) and one with 16gb of memory (sold with a white or a black back side). Apart from the memory size and the colors, all iPhone 3Gs are identical.


Where is the iPhone 3G available in Switzerland?

Apple has signed agreements with Swisscom and Orange. The iPhone is sold in Swisscom and Orange shops (both offline and online) and in some of their partner stores (notably Mobilezone, Interdiscount and Mediamarkt). It is also sold by Apple Premium Resellers, notably by Dataquest, Ingenodata and Letec.
The iPhone 3G isn't distributed directly by Apple but by Swisscom and Orange. It is likely that Swisscom and Orange will make sure their shops get plenty of phones while their partners and the APRs will receive a smaller number of phones


Will Sunrise ever be selling the iPhone?

That's unknown at this point. However, Sunrise customers can sign up for a newsletter if they want to stay informed: http://www.sunrise.ch/iphone



Features and technical issues


Can I use the iPhone for navigation?

The iPhone 3G includes Google Maps. While GM can plot a route for your trip, it doesn't include spoken turn-by-turn directions and is thus not very useful for in-car navigation. TomTom, however, has announced that they're working on an iPhone version of their navigation software which will be made available later this year.


How's the battery life of the iPhone 3G?

That largely depends on the usage and of the quality of the network in your area. If 3G coverage isn't great, the phone will power up the radio and use up much more power. Also, it might constantly switch between 3G and EDGE which uses up lots of power as well. In general, it is reported that battery life is drastically worse compared to the 1st gen iPhone when location services (GPS) and 3G are turned on. Some people report that their iPhone 3Gs won't even last until noon when fully charged in the morning. Generally, the battery life isn't worse than that of other phones with GPS, 3G and push services.


What can I do to improve battery life?

Disable the services you don't need. If you have WiFi at home, for example, you can disable 3G. If you don't use location services, you can disable that as well. During the day you probably won't be using WiFi all the time so you can disable that.
The three main battery hogs: 3G, Push services and location services (in that order)


Why does the iPhone 3G's screen seem to have a yellowish tint compared to the 1st gen iPhone?

According to the senior director of product marketing of the iPhone, the screen has deliberatly been calibrated so that colors are warmer and blacks look nicer. Compared to the 1st gen iPhone, the screens look slightly yellowish. If you didn't compare them directly, you probably won't have noticed the difference. More info on this can be found here: http://www.engadget.com/2008/07/12/i...the-day-after/


How do I get Mobile Me Syncing to work?

Follow this guide: http://www.apple.com/mobileme/setup/



App Store


Why aren't all applications available in all countries?

That has not been commented on by Apple yet. Because the publishers can determine in which stores the applications are sold, it is believed that some choose not to sell / distribute applications outside of the US, for whatever reason.
Also, some countries may have laws that prevent some applications from being sold online. For example, there are no games sold in the Irish iTunes Store at this time because of that.



The tips and tricks section


What "hidden" features are available on the iPhone 3G / FW 2.0?

- Double-Click on the home button to enable/disable the keylock
- Clicking and holding on an image in Safari and e-Mail will let you save the image to your camera library
- if music's playing you can double-tap while you're on the home screen and it'll bring up a pop-up that lets you control iTunes
- Rotating the iPhone while Calculator is running will bring up the new scientific calc
- A double-tap in the phone opens the favorites in the call list
- You can now select several E-mails at once to delete
- The microphone on the iPhone headset is touch-sensitive: pinching it once will pause a song or answer a call, double pinching it will fast forward
- If you have 3G or WiFi enabled, you can surf the web while talking on the phone
- if music's playing you can double-tap while you're on the home screen and it'll bring up a pop-up that lets you control iTunes
- You can watch embedded Youtube videos in Safari



Swisscom-related info


iPhone 3G and Swisscom: How does the iPhone 3G cost and which price-plans are available?

There are 5 different price-categories available. All contracts are for 24 months. You have the right to return all purchases within a 14-day period for a full re-fund. All iPhones sold directly by Swisscom have two years of warranty. In case yours breaks, you'll get a replacement for the duration of the repair. It's unclear if Swisscom partner stores have the same warranty terms. Phones sold in Swisscom stores can be activated at home. Those sold in partner stores need to be activated in-store.


Liberty Grande: 55 Fr. per month, including 1gb of data volume. Phone calls cost 50 Rp / hour (fixnet/Swisscom mobile) and 50 Rp / min (other carriers). iPhones cost 99 Fr. for the 8gb version, 199 Fr. for the 16gb version

Liberty Mezzo: 35 Fr. per month, including 250mb of data volume. Phone calls cost 50 Rp / hour (fixnet/Swisscom mobile) and 50 Rp / min (other carriers). iPhones cost 199 Fr. for the 8gb version, 299 Fr. for the 16gb version

Liberty Piccolo: 25 Fr. per month, including 100mb of data volume. Phone calls cost 70 Rp / hour (fixnet/Swisscom mobile) and 60 Rp / min (other carriers). iPhones cost 249 Fr. for the 8gb version, 349 Fr. for the 16gb version

Easy Liberty Uno: This is a pre-paid plan. No data volume is included. 1mb of data traffic costs 1 Fr., Calls cost 80 Rp. per hour (fixnet/Swisscom mobile) and 70 Rp (other providers)

Without a contract: 999 Fr. for the 8gb version, 1199 for the 16gb version. These are said to be completely unlocked.

there are also corporate price-plans. I won't list these here. More information is available on www.swisscom.ch/iphone


iPhone 3G and Swisscom: Can I use these price-plans with handsets other than the iPhone?

Yes, you can. Anyone can subscribe to these packages with any handset.


iPhone 3G and Swisscom: What happens, when I have used up the included data traffic?

Each additional megabyte costs 0.10 Fr. (careful: traffic is metered in 100kb steps). However, data traffic costs are capped: there's a maximum of 5 Fr. per day for data traffic, no matter how much you use up. That also counts for the prepaid package.


iPhone 3G and Swisscom: Can I check how much of my data volume I've already used up?

Yes - send an SMS that contains the text "Status" (without the quotation marks...) to 444


iPhone 3G and Swisscom: Can I use Swisscom's WiFi hotspots with the iPhone?

Yes - all price-plans include access to all of Swisscom's 1100 WiFi hotspots. There's no initial charge to use them, however, the data volume included in your subscription is used up on Swisscom hotspots as well!


iPhone 3G and Swisscom: When I use non-Swisscom WiFi hotspots at home and on the road, is my included data volume used up as well?

No.


iPhone 3G and Swisscom: Is Visual Voicemail included?

Swisscom offers Visual Voicemail. It's free in Switzerland (doesn't count towards your included data volume) but be careful when you're abroad - normal data tariffs apply for the traffic caused by Visual Voicemail.


iPhone 3G and Swisscom: What about roaming?

There are no roaming packages available from Swisscom at this time. Data traffic abroad (also charged for Visual Voicemail) can be extremely expensive. Since the iPhone is almost permanently networked, costs can be exorbitant, even if you don't surf the web on the phone when you're abroad. Make sure you disable data traffic when you're roaming outside of Switzerland!


iPhone 3G and Swisscom: Can I buy the pre-paid package and use the phone with a different SIM-card?

All iPhone sold with a contract are operator-locked to Swisscom. According to a Swisscom salesperson, that means they can be used with any other Swisscom SIM-card but not with different carriers. Prepaid packages are only sold by Swisscom at this time - they're not available in partner shops.


iPhone 3G and Swisscom: I already have a contract. When can I renew / upgrade to an iPhone?

If your contract has less than 3 months until it auto-renews, you can renew / upgrade to an iPhone. The price of the phone will be determined according to your discount-level (which depends on how good a customer you are).


iPhone 3G and Swisscom: I just signed a new contract - can I still get an iPhone at a discount?

Yes, but probably not on July 11. Swisscom will have an offer for existing customers in August or September. If you absolutely need to have a new iPhone on the first day, you have two options: 1. get an additional contract and a new phone number. 2. cancel your pre-existing contract and get a new one. If you cancel early, however, you'll need to pay the remaining subscription tariff for the full term!



Orange-related info


iPhone 3G and Orange: How much does the iPhone 3G cost and which price-plans are available?

Orange offers three different packages and also sells the iPhone without a contract (but operator-locked). All three subscriptions are available with both 12 and 24 month contracts. Orange doesn't offer a prepaid package. All packages include a 14-day refund policy and 24 months of warranty. If you trade in your old cell, you'll get 50 Fr. of credit towards the purchase of a new iPhone 3G

iPhone Optima 30 44 Fr. per month, including 1gb of data volume, 30 minutes of free calls to all networks in Switzerland, Europe and the US, calls to 3 Orange or Swiss fixnet numbers of your choice are free, 100 minutes of free WiFi air-time at 1500 hotspots in Switzerland and 43500 hotspots worldwide, 50 free sms. iPhones with a 12 month-contract cost 349 (8gb) and 399 (16gb), iPhones with a 24 month-contract cost 199 (8gb) and 249 (16gb).

iPhone Optima 100 61 Fr. per month, including 1gb of data volume, 100 minutes of free calls to all networks in Switzerland, Europe and the US, calls to 3 Orange or Swiss fixnet numbers of your choice are free, 100 minutes of free WiFi air-time at 1500 hotspots in Switzerland and 43500 hotspots worldwide, 50 free sms. iPhones with a 12 month-contract cost 299 (8gb) and 349 (16gb), iPhones with a 24 month-contract cost 149 (8gb) and 199 (16gb).

iPhone Optima Maxima 99 Fr. per month, including 1gb of data volume, unlimited calls to Orange mobile and Swiss fixnet numbers, calls to European and US fixed lines at Swiss local rates, 100 minutes of free WiFi air-time at 1500 hotspots in Switzerland and 43500 hotspots worldwide, 50 free sms. iPhones with a 12 month-contract cost 249 (8gb) and 299 (16gb), iPhones with a 24 month-contract cost 99 (8gb) and 149 (16gb).

iPhone without a contract 759.- (8gb) and 899.- (16gb), both operator-locked indefinitely to Orange


iPhone 3G and Orange: Can I use these price-plans with handsets other than the iPhone?

No, they can only be used with the iPhone.


iPhone 3G and Orange: What happens, when I have used up the included data traffic?

Additional data volume costs 0.10 Fr./mb


iPhone 3G and Orange: Can I use Orange's WiFi hotspots with the iPhone?

Yes - all price-plans include 100 minutes of access to all of Orange's WiFi hotspots both in Switzerland and the rest of the world.


iPhone 3G and Orange: Is Visual Voicemail included?

Orange will not be offering Visual Voicemail for the foreseeable future.


iPhone 3G and Orange: What about roaming?

There are no roaming packages for the iPhone available from Orange at this time. Data traffic abroad can be extremely expensive. Since the iPhone is almost permanently networked, costs can be exorbitant, even if you don't surf the web on the phone when you're abroad. Make sure you disable data traffic when you're roaming outside of Switzerland!


iPhone 3G and Orange: Is there a pre-paid package available from Orange?

No, not at this time.


iPhone 3G and Orange: Does Orange sell the iPhone without a contract?

Yes. Orange charges 759.- for the 8gb version and 899.- for the 16gb version - both of these are operator-locked to Orange indefinitely.


iPhone 3G and Orange: I already have a contract. When can I renew / upgrade to an iPhone?

If your contract has less than 3 months until it auto-renews, you can renew / upgrade to an iPhone. The price of the phone will be determined according to your discount-level (which depends on how good a customer you are). You can also buy an iPhone 3G without a contract for 759.- (8gb) or 899 (16gb) - both of these are operator-locked to Orange indefinitely.


iPhone 3G and Orange: I just signed a new contract - can I still get an iPhone at a discount?

That isn't known so far.






Well, that's it for now - I you find mistakes or have additional info, please let me know and I'll update the FAQ.

Peter

Worm_Buffet 04.07.2008 10:50

Re: iPhone in Switzerland
 
Has anyone found more detailed terms for Swisscom's iPhone abos? I'm trying to find out whether you can down/upgrade between them.

According to Swisscom's general natel subscription FAQ, one can do so freely, except for downgrading within the first 6 months, in which they charge you 95 CHF for the privilege.
This can hardly be true for the iPhone abos though, since the cost of paying a more expensive monthly charge would more or less cancel out the subsidy after 6 months.

pat 04.07.2008 11:05

Re: The iPhone 3G thread and FAQ
 
From the other now closed thead:

Quote:

I went in to Swisscom last Saturday on Bahnhoffstrasse ZH and was told that I couldn't reserve one.
Don't forget that Swisscom have also just purchased the swiss branches of "The Phone Warehouse" so there are more new Swisscom shops to make the quoted 25,000 phones share out amongst.

Pat

dawiz 04.07.2008 11:08

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by pat (Post 261201)
From the other now closed thead:

Don't forget that Swisscom have also just purchased the swiss branches of "The Phone Warehouse" so there are more new Swisscom shops to make the quoted 25,000 phones share out amongst.

True. However, not all Phonehouse retail stores have been converted to Swisscom shops yet and it's unknown if the converted ones will be carrying and iphones at all as they're in the process of re-modelling and introducing Swisscom's computer system.

Mikey 04.07.2008 14:12

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by pat (Post 261201)
From the other now closed thead:



Don't forget that Swisscom have also just purchased the swiss branches of "The Phone Warehouse" so there are more new Swisscom shops to make the quoted 25,000 phones share out amongst.

Pat

This was the original Swisscom shop next to Orrel Fuesli.

Ed Pummelon 04.07.2008 14:32

Re: The iPhone 3G thread and FAQ
 
Orange have announced their prices. Interesting reading.

gregv 04.07.2008 14:37

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by Ed Pummelon (Post 261416)
Orange have announced their prices. Interesting reading.

Interesting indeed. Certainly a shot across the bows of Swisscom.

Ed Pummelon 04.07.2008 14:44

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by gregv (Post 261424)
Interesting indeed. Certainly a shot across the bows of Swisscom.

Shame their network isn't quite as good. Nevertheless, I can see them attracting a lot of new business with this.

Worm_Buffet 04.07.2008 14:59

Re: The iPhone 3G thread and FAQ
 
Orange's offers seem vastly superior to Swisscom's dito to me.

peachy 04.07.2008 15:00

Re: The iPhone 3G thread and FAQ
 
I'm on Maxima already, iPhone or not the extra 10chf for a GB data is attractive.

cyrus 04.07.2008 15:05

Re: The iPhone 3G thread and FAQ
 
I'm sold, I'm already on an optima package. Reckon they'll let me upgrade? Got 6 months left on the contract.

peachy 04.07.2008 15:08

Re: The iPhone 3G thread and FAQ
 
I just phoned Orange.

The form on their website does act as a reservation. They will be contacting customers on a first come first serve basis to see if they want the iPhone.

Ed Pummelon 04.07.2008 15:15

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by peachy (Post 261482)
I just phoned Orange.

The form on their website does act as a reservation. They will be contacting customers on a first come first serve basis to see if they want the iPhone.

That's interesting. Just to clarify, are you talking about the form at http://d182134.tmp55.swisscenter.com/#home_en (i.e. the one that they've had up since WWDC)?

cyrus 04.07.2008 15:18

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by peachy (Post 261482)
I just phoned Orange.

The form on their website does act as a reservation. They will be contacting customers on a first come first serve basis to see if they want the iPhone.

Cool, so that flash form I filled out a week or two ago reserved me the phone?

Sorry, can't access the orange iphone site because it's only done in flash, which I'm unable to view at work, *******s.

peachy 04.07.2008 15:20

Re: The iPhone 3G thread and FAQ
 
Ed/Cyrus, yes, that's what they have just told me. apparently they have outsourced the task of contacting all their customers to another company.

Worm_Buffet 04.07.2008 15:21

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by cyrus (Post 261499)
Sorry, can't access the orange iphone site because it's only done in flash, which I'm unable to view at work, *******s.

Ironically, their flashy site heralding the iPhone as the complete mobile Internet experience is not viewable on the iPhone itself. Makes you think.

Castro 04.07.2008 15:27

Re: The iPhone 3G thread and FAQ
 
I'm also interested in the Orange deal, can anyone tell me if I can port across my Orangeclick number to a contract Orange phone?

Cheers

Guest 04.07.2008 15:41

Re: The iPhone 3G thread and FAQ
 
Hello everybody, I'm new to this forum, I looked at the Orange plans and it says: Free talk time to all networks in Switzlerand, Europe and the USA included. Does that mean we are given a certain amount of minutes to call to any networks in europe and USA?
Thanks

peachy 04.07.2008 15:47

Re: The iPhone 3G thread and FAQ
 
Quote:

Originally Posted by AlexNo (Post 261564)
Hello everybody, I'm new to this forum, I looked at the Orange plans and it says: Free talk time to all networks in Switzlerand, Europe and the USA included. Does that mean we are given a certain amount of minutes to call to any networks in europe and USA?
Thanks

http://www.orange.ch/priceplans/opti...=1215173022431
Quote:

How to use the free talktime
The monthly free talktime included and the Optima billing method are valid for domestic calls within Switzerland, for calls from Switzerland to Europe, the USA and many more countries. Excluded are calls abroad, MMS, data connections and additional charges for calls to premium-rate numbers. Unused minutes cannot be rolled over to the next billing cycle.

Which are the countries invoiced at the Swiss local rate
Europe (Eastern- and Western Europe) Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Islands, France, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Turkey, Ukraine, United Kingdom, Vatican City State
North America Canada, United States
Further countries Australia, Hong Kong, Israel, Japan, New Zealand, Palestinian National Authority

Guest 04.07.2008 15:51

Re: The iPhone 3G thread and FAQ
 
Thanks peachy thats is useful,wow i have to say the orange plans are much better then the swisscom ones. Guess im gonna go with orange :D


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