I just had to laugh... I've just had to phone two different companies in the states to either place, or chase up a previous order.
After I got off the line I explained to my colleague... err...Indian colleague..... the trouble I was having.
he told me he hates placing orders with the states as they ask too many questions, speak too fast, and he doesn't understand them.
We've come to an agreement... I'm going to handle any orders he has from the states and he will handle any problems I have with HSBC.