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Old 05.12.2010, 19:03
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Kitchen is bad shape and the agency refuse to renovate:Advice needed

Hello,

I have a really bad kitchen (ageing racks,broken wood etc) but the rental agency refuses to renovate it. Need some advice and would like to know what all rights I have !!

Below is the exact situation:-

I moved in my new apartment some time back and complained about the kitchen before moving in. The agency that time assured me that they will appoint a carpenter to fix it. The carpenter did come after a month but after seeing the condition, he refused to fix anything and informed the agency that it needs a renovation !!
After this I wrote several emails to the agency and they also made a visit but the latest reply I got from them was - "The management have decided that they will now no longer look into your request and there will be no fixing done"

Now what should I do ?? Do I have to look for another flat? or do I have any other options??

Thanks !
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Old 05.12.2010, 19:16
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Hope somebody here can give you advice. Sadly this is the sort of thing that happens when there is 30 people chasing 1 apartment. if you are there long term, would it be worth getting a carpenter in yourself to do very basic repairs?
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Old 05.12.2010, 19:27
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

You have a great case for arguing to get a lower rent than what you pay now. You should go to the local renters helper association, and present the situation. You should be able to receive free advice and start a form of small suit against the agency. It would come down to the point of resolution where the agency would have to lower the rent or renovate.
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Old 05.12.2010, 20:23
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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I have a really bad kitchen (ageing racks,broken wood etc) but the rental agency refuses to renovate it. Need some advice and would like to know what all rights I have !!
Is actually something broken (i.e. it cannot be used as intended) or is it just old and ugly?

If it's really broken, then the landlord/rental agency is required to fix it. If they refuse, follow familiahenttonen's advice and get in touch with the tenant's association (Mieterverband).

If it isn't broken, you're out of luck. They're not required to do anything about it. Either you move to a different place or you do something about it (and pay for it) yourself. If you make permanent changes, make sure that you get the agency's agreement in writing - otherwise they can make you change everything back to the original state once you move out.
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Old 06.12.2010, 09:50
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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Hello,

I have a really bad kitchen (ageing racks,broken wood etc) but the rental agency refuses to renovate it. Need some advice and would like to know what all rights I have !!

Below is the exact situation:-

I moved in my new apartment some time back and complained about the kitchen before moving in. The agency that time assured me that they will appoint a carpenter to fix it. The carpenter did come after a month but after seeing the condition, he refused to fix anything and informed the agency that it needs a renovation !!
After this I wrote several emails to the agency and they also made a visit but the latest reply I got from them was - "The management have decided that they will now no longer look into your request and there will be no fixing done"

Now what should I do ?? Do I have to look for another flat? or do I have any other options??

Thanks !
Hi,
I do all sorts of building/renovation/kitchen re-fitting etc., so if you end up having to pay to get it done yourself I can offer you a competitive deal,

Thanks,

Jerry


Last edited by Uncle Max; 06.12.2010 at 18:02. Reason: Removed email as per Forum rules
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Old 21.03.2012, 23:03
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Hello,


probably im posting in the wrong thread(sorry about that!) but i have a housing problem &need help to deal with it.
I moved in my apartment about 3-4 months ago in Basel, the house is old, they 've done some renovation & painting before i moved in but the furniture in the kitchen looks alright despite being old anyway.
Last week I opened a door of the kitchen's top units and it fell off on me.
I havent been living in this house for 4-5 years to justify the damage, i even thought of having it fixed by a friend I know but I dont know the rules around here, so I called the building administrator and she told me to get in touch with the agency.
I sent an email with pictures to the Rental Agency the past week, but no response so far. What are the regulations about this? Will I be charged for something? I dont have a house insurance but I have the liability one, does this put me in a worse situation?

If anyone could help it would be much appreciated!

Thanx
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Old 22.03.2012, 00:39
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Doors do fall off unfortunately. Hopefully the fittings are all still located ok and it's only slipped off its locating mounts due to a loose (grub) screw.
Impossible to tell without a photo.

In any case, household insurance wouldn't cover it. liability would, however you are way under the excess.
Argue it came away in your hand and you don't see why you should pay.

Others may be able to help more.
Putting a door back on, even if you have to pay, is a max of an hours work or CHF100 done by a tradesman as long as it will attach again ok.
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Old 22.03.2012, 09:51
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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Hello,


probably im posting in the wrong thread(sorry about that!) but i have a housing problem &need help to deal with it.
I moved in my apartment about 3-4 months ago in Basel, the house is old, they 've done some renovation & painting before i moved in but the furniture in the kitchen looks alright despite being old anyway.
Last week I opened a door of the kitchen's top units and it fell off on me.
I havent been living in this house for 4-5 years to justify the damage, i even thought of having it fixed by a friend I know but I dont know the rules around here, so I called the building administrator and she told me to get in touch with the agency.
I sent an email with pictures to the Rental Agency the past week, but no response so far. What are the regulations about this? Will I be charged for something? I dont have a house insurance but I have the liability one, does this put me in a worse situation?

If anyone could help it would be much appreciated!

Thanx
Hi,

I've lived in my flat for 2 1/2 years. In that time, my kitchen bin has broken (one of those bins that's inside a cupboard), my doorbell needed fixing and my oven and hobs stopped working (that turned out to be a fuse that had blown - the concierge was away and her son got confused over the fuses so we had to call a repairman out).

In each case I rang the agency, explained the problem (in the case of the bin where my French couldn't convey what exactly was wrong I followed it up with a photo via e-mail), and they sorted it out. Generally what happened was they sent me a piece of paper stating I had requested repairs, and then a few days later an appropriate workman rang me to arrange a date.

I didn't have to pay for any of those repairs. Not up front, the agency haven't sent me bills after the fact... some of those repairs took place last year and I wondered if I'd get something in December or January, but that didn't happen either.

Perhaps it varies from agency to agency. But based on my experience, that kind of wear and tear is something that the agency seems to cover. Of course they may take it out of my rental guarantee account if I move out!

As to why the agency hasn't replied to your e-mail -did you telephone them first? I'm just wondering because if you just sent it to an 'all purpose' e-mail address, without calling first, they may not have picked it up / it may not have found its way to the right person. Perhaps you could call them and ask if your e-mail got through as you haven't heard anything.

Hope that reassures you.
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Old 22.03.2012, 15:22
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Hi

Vlh & 17 clarence thanks guys, I'm more relaxed now, I am definitely going to call the agency( I sent an email specifically to the person who manages my building) and figure it out with them!!
Another thing is when I filled out the form at the beginning of my living in this apartment in order to report what's broken and what doesn't work in the apartment, after I've sent the registered mail, I havent heard from them about reparation or anything else, is this normal??

Thanks
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Old 22.03.2012, 15:27
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Yes, it's normal I'd say.
They won't repair anything unless you insist.
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Old 23.03.2012, 22:41
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

here's the status of my cupboard!
Attached Images
  
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Old 24.03.2012, 14:44
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Hello Everyone,

I recently had a couple of small repairs done to the flat I have been renting for 2 1/2 years: replacement of shower hose as it had started to fray and replacement of fixation holding bin under sink to cupboard wall, as it had come loose. Both of these were what I would call wear and tear damage. To my annoyance I've received a bill for nearly 200 CHF for this work. Surely the renting agency (or property owner) should pay for this?

I have my own property in the UK that I rent out. If any work needs doing I have to pay, simple.

Before I go off on one to the agency, can someone tell me if it's normal to be expected to pay for general wear and tear repair work in Switzerland?

Many thanks!
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Old 24.03.2012, 14:53
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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here's the status of my cupboard!
The catches are broken and need to be replaced.

It's about CHF 20 of parts, if that, and 20 minutes work

You can do it yourself by getting the bits at your local OBI, if they have exactly the right size. Take old one with you to check!
Don't buy a replacement if the size is not perfect, cos it won't fit.
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Old 05.04.2012, 00:06
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

I though about doing it my self with some help of a friend, but since its the rental agency's responsability/job to take care also about these issues, I've been chasing them over and over the past 2 weeks and they're sending somebody to fix it in the next weeks, hopefully!!!!!
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Old 05.04.2012, 09:09
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I though about doing it my self with some help of a friend, but since its the rental agency's responsability/job to take care also about these issues, I've been chasing them over and over the past 2 weeks and they're sending somebody to fix it in the next weeks, hopefully!!!!!
I haven't actually gone though it, so I don't know for sure - but from what I understand repairs that fall under 100 (I think?) are paid by the tenant.

You may well be better off fixing it yourself.
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Old 10.04.2012, 00:12
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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Hello Everyone,

I recently had a couple of small repairs done to the flat I have been renting for 2 1/2 years: replacement of shower hose as it had started to fray and replacement of fixation holding bin under sink to cupboard wall, as it had come loose. Both of these were what I would call wear and tear damage. To my annoyance I've received a bill for nearly 200 CHF for this work. Surely the renting agency (or property owner) should pay for this?

I have my own property in the UK that I rent out. If any work needs doing I have to pay, simple.

Before I go off on one to the agency, can someone tell me if it's normal to be expected to pay for general wear and tear repair work in Switzerland?

Many thanks!
You need to read your rental contract. In mine it states that I must cover the cost of minor wear and tear repairs up to 250chf. I guess there is something like that written in your contract??
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Old 16.04.2012, 16:32
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

Today I had a brief conversation with the agency and they just confirmed that somebody will call me this week to come and fix the door!!!! I'm so glad about it!!!! The agency didn't mention any payment that I have to make but as travnett suggests I might have a look at the contract tonight just to make sure they won't take anything out of my pockets!!! I don't know how to put the thanked below your names guys but THANKS VERY MUCH!
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Old 18.04.2012, 03:27
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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Hi

Vlh & 17 clarence thanks guys, I'm more relaxed now, I am definitely going to call the agency( I sent an email specifically to the person who manages my building) and figure it out with them!!
Another thing is when I filled out the form at the beginning of my living in this apartment in order to report what's broken and what doesn't work in the apartment, after I've sent the registered mail, I havent heard from them about reparation or anything else, is this normal??

Thanks
I had to pay 200 CHF for a mould cleaning myself and for some strange reason, the local Mieterverband did not ask me to claim this from the owner.
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Old 18.04.2012, 03:32
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

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Hello Everyone,

I recently had a couple of small repairs done to the flat I have been renting for 2 1/2 years: replacement of shower hose as it had started to fray and replacement of fixation holding bin under sink to cupboard wall, as it had come loose. Both of these were what I would call wear and tear damage. To my annoyance I've received a bill for nearly 200 CHF for this work. Surely the renting agency (or property owner) should pay for this?

I have my own property in the UK that I rent out. If any work needs doing I have to pay, simple.

Before I go off on one to the agency, can someone tell me if it's normal to be expected to pay for general wear and tear repair work in Switzerland?

Many thanks!
I had to replace the shower as well and it was not that expensive I think 30 CHF plus the mould removal which was 200 CHF. But ask the local Mieterverband what the current limit is.
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Old 27.04.2012, 14:14
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Re: Kitchen is bad shape and the agency refuse to renovate:Advice needed

A few days ago a company sent from the rental agency came and fixed the door! Even though the guy came late, he's been quick and in 30 min he fixed it!
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