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Old 14.03.2011, 11:37
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Re: When will I get my Deposit back?

Ok, I will try not to do it with the boiling blood...better now?:

"Dear Sandra,

I am very disappointed with the "Endabrechnung" you sent us. I was not expecting this from you.
My husband and me have taken care of the apartment for 3 years. We have been always very clean and quiet. We even did a big effort when leaving the flat to fill in all missing glasses that in "normal use" will break. And the flat was clean to a high standard. I do not think Ms Spörri has found such good condition apartments many times. She even told us how clean everything was.

I want the money of my deposit back. You know you are charging me illegally. My lawyer told me I can not be charged for anything that is normal use of living and you know this is not being the case. There are many thing in that list that are not even in the protocol! I hope we can arrange an agreement if not I will start speaking with my Meiterverbrand and I will go as far as necessary to get my money. This is completely unfair.

Best regards,"

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  #42  
Old 14.03.2011, 11:38
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Re: When will I get my Deposit back?

Actually should I remove the illegaly part?

"Dear Sandra,

I am very disappointed with the "Endabrechnung" you sent us. I was not expecting this from you.
My husband and me have taken care of the apartment for 3 years. We have been always very clean and quiet. We even did a big effort when leaving the flat to fill in all missing glasses that in "normal use" will break. And the flat was clean to a high standard. I do not think Ms Spörri has found such good condition apartments many times. She even told us how clean everything was.

I want the money of my deposit back. My lawyer told me I can not be charged for anything that is normal use of living and you know this is not being the case. There are many thing in that list that are not even in the protocol! I hope we can arrange an agreement if not I will start speaking with my Meiterverbrand and I will go as far as necessary to get my money. This is completely unfair.

Best regards,"
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  #43  
Old 14.03.2011, 11:42
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Re: Help needed

The freezer was perfect!! She even opened the last day to cheak that was clean and she did not mention anything!

About the mailbox and doorbell plates. She even did not ask me to put them, there were there already and she can not proof she did it. This is stupid, 24CHF for 3 small pieces of paper stick on my door???

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If I read correctly, the small latching handle on the freezer box inside the fridge was broken? Did you have trouble closing the freezer door or keeping it latched?

Did you provide your own mailbox and doorbell name plates or did they provide them for you? If they did, you have to pay for them, but now you have them to use in all Swiss standard apartments. If you did, add that to the list to discuss with your Mieterverband right away!
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Old 14.03.2011, 11:45
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Re: When will I get my Deposit back?

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Actually should I remove the illegaly part?

"Dear Sandra,

I am very disappointed with the "Endabrechnung" you sent us. I was not expecting this from you.
My husband and me have taken care of the apartment for 3 years. We have been always very clean and quiet. We even did a big effort when leaving the flat to fill in all missing glasses that in "normal use" will break. And the flat was clean to a high standard. I do not think Ms Spörri has found such good condition apartments many times. She even told us how clean everything was.

I want the money of my deposit back. My lawyer told me I can not be charged for anything that is normal use of living and you know this is not being the case. There are many thing in that list that are not even in the protocol! I hope we can arrange an agreement if not I will start speaking with my Meiterverbrand and I will go as far as necessary to get my money. This is completely unfair.

Best regards,"

Try " i would appreciate to recieve my deposit back in full" rather than "i want".

If you didn't contact a lawyer, becareful if you take there name in vain, maybe landlady calls your bluff and asks for his name so she can check with him.

Compromise is usualy far cheaper than lawyers, even if you do win...
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  #45  
Old 14.03.2011, 11:47
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Re: When will I get my Deposit back?

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Try " i would appreciate to recieve my deposit back in full" rather than "i want".

If you didn't contact a lawyer, becareful if you take there name in vain, maybe landlady calls your bluff and asks for his name so she can check with him.

Compromise is usualy far cheaper than lawyers, even if you do win...
I have a friend that is a lawyer, so it is true...
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Old 14.03.2011, 11:49
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Re: When will I get my Deposit back?

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Ok, I will try not to do it with the boiling blood...better now?:

"Dear Sandra,

I am very disappointed with the "Endabrechnung" you sent us. I was not expecting this from you.
My husband and me have taken care of the apartment for 3 years. We have been always very clean and quiet. We even did a big effort when leaving the flat to fill in all missing glasses that in "normal use" will break. And the flat was clean to a high standard. I do not think Ms Spörri has found such good condition apartments many times. She even told us how clean everything was.

I want the money of my deposit back. You know you are charging me illegally. My lawyer told me I can not be charged for anything that is normal use of living and you know this is not being the case. There are many thing in that list that are not even in the protocol! I hope we can arrange an agreement if not I will start speaking with my Meiterverbrand and I will go as far as necessary to get my money. This is completely unfair.

Best regards,"
If I were you, I would be a bit more polite and keep the "scope open" and not accuse her in the very first mail.

Dear Sandra,

Thanks for your letter,sadly I am disappointed with the "Endabrechnung" you sent us. We have always maintained the high standards of cleanliness. We did a quite some efforts when leaving the flat to fill in all missing glasses that in "normal use" will break. Ms Spörri inspected and even complimented us on how clean everything was.

There is a clear mismatch in the protocols,I believe we are being overcharged for the damages. I hope we can arrange a meeting or discuss further

Regards
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  #47  
Old 14.03.2011, 11:56
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Re: When will I get my Deposit back?

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If I were you, I would be a bit more polite and keep the "scope open" and not accuse her in the very first mail.

Dear Sandra,

Thanks for your letter,sadly I am disappointed with the "Endabrechnung" you sent us. We have always maintained the high standards of cleanliness. We did a quite some efforts when leaving the flat to fill in all missing glasses that in "normal use" will break. Ms Spörri inspected and even complimented us on how clean everything was.

There is a clear mismatch in the protocols,I believe we are being overcharged for the damages. I hope we can arrange a meeting or discuss further

Regards
ok, nice for a first approach... obviously you guys are much calmer than me. anyway, I will like to mention the Mieterverbrand, so she knows I know them...
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Old 14.03.2011, 11:58
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Re: When will I get my Deposit back?

Dear Sandra,

Thanks for your letter, sadly I am very disappointed with the "Endabrechnung" you sent us.
My husband and me have always maintained the high standards of cleanliness. We did a big effort when leaving the flat to fill in all missing glasses that in "normal use" will break. Ms Spörri inspected and even complimented us on how clean everything was.
There is a clear mismatch in the protocols, I believe we are being overcharged. I hope we can arrange this or discuss further. Do you prefer to speak directly with the Mieterverbrand?

Regards
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  #49  
Old 14.03.2011, 12:11
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Re: When will I get my Deposit back?

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Hello, I attach the letter that the bitch of my ex-landlady sent me. Please, have a look yourself and tell me your comments.
This is a rip-off!!
I thought to write her complaining point by point about why most of the things can not be charge to me as they are normal use, and other are just ridiculous.
Any comments will really help me to feel more confident doing this.
What can I say about the 8 hours cleaning for example? The flat was clean to high standards, but how can I proof?? my point is how she can proof the 8 hours for such a small flat?
Please have a look


Ask her to provide the bill from the cleaning company which she claimed that they've cleaned for 8 hours.

Also, someone please correct me if I am wrong - I remember reading somewhere (I'll do a search on the forum) that you are only allowed access to the mieterverband for legal services 3 months after you're a member?

Last edited by economisto; 14.03.2011 at 16:07. Reason: You quoted me from a different thread by accident!
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  #50  
Old 14.03.2011, 12:20
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Re: When will I get my Deposit back?

This probably isn't important but I just thought that I'd correct the small English language errors in the letter. Probably wouldn't change anything but does create a more formal image. Feel free to ignore this post if they don't bother you.

Dear Sandra,

Thank you for your letter, however I am very disappointed with the "Endabrechnung" you sent us.
My husband and I have always maintained high standards of cleanliness. We made a big effort when leaving the flat to replace all missing glassware that broke during "normal use". Ms Spörri inspected and even complimented us on how clean everything was.
There is a clear mismatch in the protocols, I believe we are being overcharged. I hope we can further discuss the situation in order to come to an agreement or would you prefer to speak directly with the Mieterverbrand?

Regards

I wish you the best of luck.
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  #51  
Old 14.03.2011, 12:27
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Re: When will I get my Deposit back?

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Ask her to provide the bill from the cleaning company which she claimed that they've cleaned for 8 hours.

Also, someone please correct me if I am wrong - I remember reading somewhere (I'll do a search on the forum) that you are only allowed access to the mieterverband for legal services 3 months after you're a member?

Quoting the Zurich Mieterverband:
Quote:
Hinweis: für die Rechtschutzversicherung für Mieter/-innen (CAP) besteht eine Wartezeit von drei Monaten, bevor Leistungen gewährt werden.
This means that you do not have the right to the legal protection insurance until 3 months after becoming a member.
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  #52  
Old 14.03.2011, 12:28
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Re: When will I get my Deposit back?

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Quoting the Zurich Mieterverband:

This means that you do not have the right to the legal protection insurance until 3 months after becoming a member.
But paying they will do it I guess.
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  #53  
Old 14.03.2011, 12:57
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Re: When will I get my Deposit back?

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Quoting the Zurich Mieterverband:

This means that you do not have the right to the legal protection insurance until 3 months after becoming a member.
Thanks - that was EXACTLY what I was looking for.

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But paying they will do it I guess.
No seyon, from my understanding, they will only help you with legal stuff if you are 3 months into your membership. See sygirl's quote above. I am happy to be corrected.
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  #54  
Old 14.03.2011, 13:05
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Re: When will I get my Deposit back?

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Thanks - that was EXACTLY what I was looking for.



No seyon, from my understanding, they will only help you with legal stuff if you are 3 months into your membership. See sygirl's quote above. I am happy to be corrected.
then, what this mean?
" Persönliche Mietrechtsberatung

Wohnungsmieter/-innen 65 Franken (Mitglieder gratis)."
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  #55  
Old 14.03.2011, 13:14
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Re: When will I get my Deposit back?

I cannot make your links work but this is, I think, the same thing.
Persönliche Mietrechstberatung
The Fr.65.- is for one session of ca. 20 minutes. Arrange a date and time in advance.
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  #56  
Old 14.03.2011, 14:15
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Re: When will I get my Deposit back?

The answer:

Dear *seyon*

I’m really sorry that you are disappointed, but I just discussed every point with Mrs Spörri and our staff (who does the repairing).

I just have to inform you that the painter had to come and repaint f.ex. the whole bathtub. There was also some mold in several spots and he told us that it must be your fault, because
we don’t have such problems in other apartments. We didn’t even charge you the whole painting.

I really apologize that I cannot do anything about it, but our staff told me so.

Best regards

Sandra






Dear Sandra,



Thanks for your letter, sadly I am very disappointed with the "Endabrechnung" you sent us.



My husband and me have always maintained the high standards of cleanliness. We did a big effort when leaving the flat to fill in all missing glasses that in "normal use" will break. Ms Spörri inspected and even complimented us on how clean everything was.



There is a clear mismatch in the protocols, I believe we are being overcharged. I hope we can arrange this. If you want we can discuss every point in detail.


Regards,




*Seyon*

-----

My FAULT the mold??? because didn't happen in other apprtments?? other appartments are not this apartment?
thinking next step....
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Old 14.03.2011, 14:31
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Re: When will I get my Deposit back?

Ok, I have been reading. The moöld will be my fault if the reason is condensation. That happen when not ventilating enought.
Is their business to painted when the reason is filtrations.
1.- I open the iwndows everyday! Always.
2.- Just in the fachade (the outside) where the mold is. There is a huge crack where obviously the water can get in....
can I mention this to her? and ask for a profesional to determine?
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  #58  
Old 14.03.2011, 14:37
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Re: When will I get my Deposit back?

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ok, nice for a first approach... obviously you guys are much calmer than me. anyway, I will like to mention the Mieterverbrand, so she knows I know them...
Hmmm...if you write a letter to get your money back and mention that if not you will contact the Mieterverband could cause problems. It is called "Nötigung" (coercion?).
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  #59  
Old 14.03.2011, 15:18
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Re: When will I get my Deposit back?

on top of the money I am goint to get an ulcer. I am so nervous with all this....

I will email this woman tonight with my protocol infront and I will go point by point fighting for my rights. I will accept the small damages that could be my fault even if I think they are a matter of the time and normal use. But I will not let her take money for things that are not right!! even if 20CHF.

I will speak with my friend (the lawyer) and I will ommit the mietverbrand step as I am not sure they will help me without being a member.
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Old 14.03.2011, 15:37
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Re: When will I get my Deposit back?

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Ask her to provide the bill from the cleaning company which she claimed that they've cleaned for 8 hours.

Also, someone please correct me if I am wrong - I remember reading somewhere (I'll do a search on the forum) that you are only allowed access to the mieterverband for legal services 3 months after you're a member?
If you're not a member then you can still use their services, but you must pay.
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