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Old 09.03.2011, 08:59
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When will I get my Deposit back?

Hello,

It is now 10 days since I move out of my old flat in Zurich and I gave the keys back to the landlady. That day she did not look so unhappy about the flat condition (she only pointed out a couple of stupid details).

I still don't have the deposit money in my bank account. Should I ask her? Should I wait longer? How long is the normal?
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Old 09.03.2011, 09:18
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Re: When will I get my Deposit back?

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Hello,

It is now 10 days since I move out of my old flat in Zurich and I gave the keys back to the landlady. That day she did not look so unhappy about the flat condition (she only pointed out a couple of stupid details).

I still don't have the deposit money in my bank account. Should I ask her? Should I wait longer? How long is the normal?
She can hold it up to one year. My ex-landlady hold it and waited for the utilities bills.... And kept waiting and waiting.....

When the year passed, we called the Bank and told them to release the deposit. They had to tell her so they send her a letter (she didn't change her address with the bank so she never received the letter) and we got the money back in our account after 1 year and 2 weeks.
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Old 09.03.2011, 09:49
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Re: When will I get my Deposit back?

wowwww, more than a year?

My case is different as the flat rent included everything (electricity....). There is no bills to come. And we did not have a bank account for a deposit. I gave to her the money in cash the day she gave me the keys of the flat (3 years ago). I have a paper with her signature that say she has the money.

So, I will not expect a year of waiting.
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Old 09.03.2011, 10:08
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Re: When will I get my Deposit back?

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wowwww, more than a year?

My case is different as the flat rent included everything (electricity....). There is no bills to come. And we did not have a bank account for a deposit. I gave to her the money in cash the day she gave me the keys of the flat (3 years ago). I have a paper with her signature that say she has the money.

So, I will not expect a year of waiting.
If I am non wrong, by law she has to put the money in a bank account that both names are on. This is to protect BOTH of you. At the end, if you get the full deposit back, you get the interests as well...
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Old 09.03.2011, 10:13
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Re: When will I get my Deposit back?

If there is a bank account with my name I should know...I do not think she put my name in any account. So, that's mean she is against law? Should I ask her what happen with my deposit?
I can ask nicely, then If I get all money back no problem, but if not...
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Old 09.03.2011, 10:18
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Re: When will I get my Deposit back?

When I moved to Zurich I stayed for a couple of months in one of those serviced apartment and I had a similar situation: paid the deposit, which was not put in a bank account.

I did get it back but had to wait over two months.
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Old 09.03.2011, 10:35
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Re: When will I get my Deposit back?

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So, I will not expect a year of waiting.
let's hope she doesn't say "deposit? what deposit?"

i suggest you speak to her first and to see if she'll had over the cash straight away.
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Old 14.03.2011, 10:34
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Re: Help needed

Their should be Mwst on this, it's a service
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Old 14.03.2011, 10:37
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Re: Help needed

Do you have the protocoll of what the appartment was like when you entered it? Otherwise I would ask for that and compare.
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Old 14.03.2011, 10:48
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Re: Help needed

I just wrote a long-winded reply to the thread you started here. You've now got two threads on the same topic.
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Old 14.03.2011, 10:50
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Re: When will I get my Deposit back?

Threads merged.
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Old 14.03.2011, 10:54
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Re: Help needed

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I just wrote a long-winded reply to the thread you started here. You've now got two threads on the same topic.
Thank you and sorry, I needed a quick answer...Now they are merged.
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Old 14.03.2011, 11:03
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Re: When will I get my Deposit back?

One more time for EVERYONE who is renting in Switzerland:

Subscribe to http://www.mieterverband.ch/ and pay an annual fee.
These people will help you and know how to deal with agencies.

@Seyon:
- the landlady can't charge you for things not mentioned on the protocol.
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Old 14.03.2011, 11:08
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Re: When will I get my Deposit back?

When we moved out of our house (after five years), the damages were more than the deposit! On the other hand it made it easier to fight, as no money could change hands, and we had a joint special-purpose deposit account. It seems as soon as you cease to be a tenant, the goodwill goes out of the window. We eventually got some of our deposit back - we could have fought for more, but it's only money - some times you just have to move on.

You do have to restore the apartment to the condition it was in when you moved in. There is a small consideration for wear and tear, but, as I understand it, three years won't make any difference.

Write the woman a letter, explaining those things you dispute, and make a counter claim. Demand receipts for those things she's charging you for, and proof that she's actually carried out the repairs. To me, the bill doesn't look that unreasonable - given Swiss mores. The best you'll get, without considerable stress, is a small increase in what you get back. My advice to anyone renting in Switzerland is to consider the deposit as spent money.
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Old 14.03.2011, 10:50
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Re: Help needed

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Do you have the protocoll of what the appartment was like when you entered it? Otherwise I would ask for that and compare.
Yes, I have a protocol, when we leave only few things were point out as defects, but they are normal things of using the flat 3 years!!(for example, a ver small bump in the kitchen sink...I consider this a normal use or the bathtub grey, is a very old one, it was always a bit grey not my fault, that is the time fault!)

And then, in the bill there is things as the freezer not working?? (was fine when I left) namensschilder?? (is she charging me for taking my name away from the letter box and bell?)

And the eliminate mold!!!! 300CHF!!! that was during last year, we had a big mold problem and she sent a painter to clean and paint...This is a building problem no me!!
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Old 14.03.2011, 11:11
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Re: Help needed

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And then, in the bill there is things as the freezer not working?? (was fine when I left) namensschilder?? (is she charging me for taking my name away from the letter box and bell?)
If I read correctly, the small latching handle on the freezer box inside the fridge was broken? Did you have trouble closing the freezer door or keeping it latched?

Did you provide your own mailbox and doorbell name plates or did they provide them for you? If they did, you have to pay for them, but now you have them to use in all Swiss standard apartments. If you did, add that to the list to discuss with your Mieterverband right away!
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Old 14.03.2011, 11:30
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Re: When will I get my Deposit back?

I thought as a first approach I will write this email:

"Dear Sandra,

I am very disappointed with the "Endabrechnung" you sent us. I was not expecting this ripp-off from you.
My husband and me have taken care of the apartment for 3 years. We have been always very clean and quiet. We even did a big effort when leaving the flat. I do not think Ms Spörri has found such good condition apartments many times. She even told us how clean everything was.

I want the money of my deposit back. You know you are charging me illegally. My lawyer told me I can not be charged for anything that is normal use of living and you know this is not being the case. There are many thing in that list that are not even in the protocol! I hope we can arrange an agreement if not I will start speaking with my Meiterverbrand and I will go as far as necessary to get my money. This is completely unfair.

Best regards"

What you think? She maybe change her mind?
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Old 14.03.2011, 11:42
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Re: Help needed

The freezer was perfect!! She even opened the last day to cheak that was clean and she did not mention anything!

About the mailbox and doorbell plates. She even did not ask me to put them, there were there already and she can not proof she did it. This is stupid, 24CHF for 3 small pieces of paper stick on my door???

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If I read correctly, the small latching handle on the freezer box inside the fridge was broken? Did you have trouble closing the freezer door or keeping it latched?

Did you provide your own mailbox and doorbell name plates or did they provide them for you? If they did, you have to pay for them, but now you have them to use in all Swiss standard apartments. If you did, add that to the list to discuss with your Mieterverband right away!
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Old 14.03.2011, 10:44
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Re: Help needed

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Their should be Mwst on this, it's a service
You mean I should pay more?
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Old 14.03.2011, 10:50
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Re: Help needed

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You mean I should pay more?
Yes.
But it would be a proof that she's actually taking the money to the books....
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