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Old 21.07.2011, 18:35
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Lost key when overseas

Hi,

During the weekend I went to Italy and lost my house key. I explained to the agent and they told me explanations are not required. They did not consult the landlord whether I can make a replacement key instead and told me I just have to change the whole cylinder.

What can I do? Any advice?

Thanks in advance.
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Old 21.07.2011, 18:42
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Re: Lost key when overseas

you need to change the whole cylinder. You cant prove you lost it in italy. You could be keeping it to rob the next tenants TV.

It cost me around 650.- to do it before.

1 thing you should check, most Haftpflicht insurances try to sponge it off saying they dont insure the loss of keys, but read your contract closely, i spotted in mine that i was covered for 3rd party keys. Well, this is the case as the key is not owned by you, just rented.

I hope you have insurance....
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Old 21.07.2011, 19:12
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Re: Lost key when overseas

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you need to change the whole cylinder. You cant prove you lost it in italy. You could be keeping it to rob the next tenants TV.

It cost me around 650.- to do it before.

1 thing you should check, most Haftpflicht insurances try to sponge it off saying they dont insure the loss of keys, but read your contract closely, i spotted in mine that i was covered for 3rd party keys. Well, this is the case as the key is not owned by you, just rented.

I hope you have insurance....
Thanks for your advice! I don't have insurance. I didn't know locks are so expensive here. I'm only here for 3 months and then going back to Sg. I won't want to take a 13 hours flight to rob the house. Well, the agent told me it's going to cost 800-1k.
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Old 21.07.2011, 19:28
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Re: Lost key when overseas

sorry to hear that but there is no way out of it
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Old 21.07.2011, 19:32
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Re: Lost key when overseas

I know someone who recently had to pay CHF500 just for a replacement flat key she lost...
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Old 21.07.2011, 20:33
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Re: Lost key when overseas

Now imagine you lose your apartment key that also dubs as a front door key. That means the finder of the key can enter the building even after your cylinder has been replaced. In other words, the front door cylinder must be replaced too, which again means the cylinders on all the other apartment doors have to be replaced too. Might be pretty expensive. Better not to lose that little thing.
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Old 21.07.2011, 20:43
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Re: Lost key when overseas

Some of the newer locks can just be 'reprogrammed' to not accept that particular key...which works out much cheaper!
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Old 21.07.2011, 20:47
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Re: Lost key when overseas

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Better not to lose that little thing.
I shall bear that in mind the next time I choose to lose a key
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Old 21.07.2011, 20:49
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Re: Lost key when overseas

My neighbour (neighbouring building) lost his key on a trip to London but their landlord just got him another cut. The neighbour said it had just dropped out of his pocket and it didn't have any detail as to the address (i.e. no key fob nor was it lost in a bag with identifying papers in it).

It only cost him the price of a key. He was also expecting a hefty charge to change the locks but his landlord said it wasn't necessary.
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Old 21.07.2011, 21:05
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Re: Lost key when overseas

My husband and I have both lost keys in the US. We just told the owner of our flat, and paid for replacement keys. Our keys have no ID on them, and one went right down the sewer. The other one fell out of a pocket on the street.
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Old 21.07.2011, 21:28
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Re: Lost key when overseas

I have lost two of my 4 keys. They are in a sand dune in Oman with my wallet, $300 and a particularly nice keyfob. I haven't told anyone, I have insurance, and we'll cross this bridge when I move out. Don't you have a spare for now? Are you moving out?
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Old 21.07.2011, 22:39
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My neighbour (neighbouring building) lost his key on a trip to London but their landlord just got him another cut. The neighbour said it had just dropped out of his pocket and it didn't have any detail as to the address (i.e. no key fob nor was it lost in a bag with identifying papers in it).

It only cost him the price of a key. He was also expecting a hefty charge to change the locks but his landlord said it wasn't necessary.
Mine is the same case as him. I went to Venice myself and came back myself. No one could possibly track the key to me. The key dropped out because it's quite small.

I asked the agent to explain to the landlord but they refused to explain to the landlord. Said no explanation is required. The agent just said that a key is lost and the cylinder has to be replaced. I mean if there is a possibility that someone might pick up the key and locate me in Switzerland and steal my things, I will definitely change the lock now. The thing is, even the agent is in no hurry to change the cylinder. Then again, it's the agent. Why won't the agent speak to the landlord?

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My husband and I have both lost keys in the US. We just told the owner of our flat, and paid for replacement keys. Our keys have no ID on them, and one went right down the sewer. The other one fell out of a pocket on the street.
My key is dropped in Venice and I asked the agent to explain to the owner. I apologize for my negligence to the agent. I just don't know why the agent won't even explain to the owner about a key that can't be found.

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Some of the newer locks can just be 'reprogrammed' to not accept that particular key...which works out much cheaper!
I don't think so. Mine is KABA Star. not so high tech. thanks for your advice! Really appreciate everyone's suggestions!

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Now imagine you lose your apartment key that also dubs as a front door key. That means the finder of the key can enter the building even after your cylinder has been replaced. In other words, the front door cylinder must be replaced too, which again means the cylinders on all the other apartment doors have to be replaced too. Might be pretty expensive. Better not to lose that little thing.
Exactly, I didn't know keys are so expensive here until now. I'm really sorry for dropping the key in Venice but I don't understand who's going to find that key from Venice and open my door when I didn't put my contacts with the key. The agent just egged me the wrong way by telling me no explanation is needed to the property agent. They will just go ahead and change the cylinder.

Last edited by economisto; 21.07.2011 at 22:54. Reason: Please use multiquote
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Old 21.07.2011, 22:48
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Re: Lost key when overseas

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Mine is the same case as him. I went to Venice myself and came back myself. No one could possibly track the key to me. The key dropped out because it's quite small.

I asked the agent to explain to the landlord but they refused to explain to the landlord. Said no explanation is required. The agent just said that a key is lost and the cylinder has to be replaced. I mean if there is a possibility that someone might pick up the key and locate me in Switzerland and steal my things, I will definitely change the lock now. The thing is, even the agent is in no hurry to change the cylinder. Then again, it's the agent. Why won't the agent speak to the landlord?
Can you speak to the agent directly? Agents often don't give a toss about costs and whether they can make a saving for their tenant. Either get a bit sterner with the agent and, if you can't get a satisfactory outcome, ask for the contact details of the landlord and take it up directly with him.
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Old 21.07.2011, 22:48
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I know someone who recently had to pay CHF500 just for a replacement flat key she lost...
Thanks for the info.

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I have lost two of my 4 keys. They are in a sand dune in Oman with my wallet, $300 and a particularly nice keyfob. I haven't told anyone, I have insurance, and we'll cross this bridge when I move out. Don't you have a spare for now? Are you moving out?
You are lucky. You have insurance. I didn't know locks and cylinder cost so expensive in Swiss. Then again, I admit I should have made sure the key is always with me and I offered to pay for the replacement key. I'm only here for 3 months and leaving in sep. Apparently the agent has a 4th key and they passed it to me. There is a 5th key which might be with the cleaning lady?

Last edited by economisto; 21.07.2011 at 22:53. Reason: Please use multiquote
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Old 21.07.2011, 23:06
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Re: Lost key when overseas

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Can you speak to the agent directly? Agents often don't give a toss about costs and whether they can make a saving for their tenant. Either get a bit sterner with the agent and, if you can't get a satisfactory outcome, ask for the contact details of the landlord and take it up directly with him.
And why should the Landlord decide any differently? KABA keep a record of the keys that are cut for a particular cylinder. If a tenant should check and find a key missing then he/she would be justified in giving the landlord grief.
Tenant: "Where is the missing key?"
Landlord: "I don't know"

Nope, sorry, that just doesn't cut it. Carelessness has a cost and there is only the OP's word for it that they lost the key where they did. There is no reason or incentive for the landlord to go easy on the OP and take the risk of a key turning up later (in a place that it shouldn't).
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Old 21.07.2011, 23:07
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Re: Lost key when overseas

I lost a key in Italy a few years ago and my landlord had another one cut for me (about CHF 70). I recently lost a key (again ) on a trip to the UK and am just not in the mood to tell the landlord just yet. I'm not sure if they'll be as lenient with me a second time round
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Old 21.07.2011, 23:08
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Re: Lost key when overseas

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Now imagine you lose your apartment key that also dubs as a front door key. That means the finder of the key can enter the building even after your cylinder has been replaced. In other words, the front door cylinder must be replaced too, which again means the cylinders on all the other apartment doors have to be replaced too. Might be pretty expensive. Better not to lose that little thing.
I shall bear that in mind the next time I choose to lose a key
Your Holiness, the little thing YOU mean is about as unnecessary as the Pope's ....... Oh never mind.
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Old 22.07.2011, 00:26
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And why should the Landlord decide any differently? KABA keep a record of the keys that are cut for a particular cylinder. If a tenant should check and find a key missing then he/she would be justified in giving the landlord grief.
Tenant: "Where is the missing key?"
Landlord: "I don't know"

Nope, sorry, that just doesn't cut it. Carelessness has a cost and there is only the OP's word for it that they lost the key where they did. There is no reason or incentive for the landlord to go easy on the OP and take the risk of a key turning up later (in a place that it shouldn't).
hi Snoopy, i know carelesslessness has a cost and I should pay for the replacement key. i really lose it in venice and i can't get it back. No one in venice know my address in swiss and I didn't lose any other possession except maybe some coins which i kept with the key. My coins dropped and in my hurry to catch the train, I brushed it off thinking the key won't drop off the hole. I know it's my fault that I should have checked and not assume otherwise.

I didn't get the chance to explain the landlord and apologize for losing the key. I'm just told that I need to replace the cylinder by the agent without explanation needed and that property agent do not care.

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Can you speak to the agent directly? Agents often don't give a toss about costs and whether they can make a saving for their tenant. Either get a bit sterner with the agent and, if you can't get a satisfactory outcome, ask for the contact details of the landlord and take it up directly with him.
Thanks for your advice. I'm just baffled by the way the agent treat me. At least speak to the landlord. Not sure if this is considered normal treatment here.

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I lost a key in Italy a few years ago and my landlord had another one cut for me (about CHF 70). I recently lost a key (again ) on a trip to the UK and am just not in the mood to tell the landlord just yet. I'm not sure if they'll be as lenient with me a second time round
Your landlord is nice for the first time. Did you leave any address contact with the key in UK? You have to assess the chances of someone finding it and accessing your house i guess. If there's a possibility, better do it soon. Good luck.

Last edited by economisto; 22.07.2011 at 01:46. Reason: Merge
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Old 22.07.2011, 08:28
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Re: Lost key when overseas

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And why should the Landlord decide any differently? KABA keep a record of the keys that are cut for a particular cylinder. If a tenant should check and find a key missing then he/she would be justified in giving the landlord grief.
Tenant: "Where is the missing key?"
Landlord: "I don't know"

Nope, sorry, that just doesn't cut it. Carelessness has a cost and there is only the OP's word for it that they lost the key where they did. There is no reason or incentive for the landlord to go easy on the OP and take the risk of a key turning up later (in a place that it shouldn't).
It does seem sometimes that agents just put blinkers on and quote from the rule book. In my experience landlords and owners of the buildings seem to be more open to discussion and applying a little common-sense whereas agents are there in a purely administrative role and apply very little discretion.

From the posts above it has been shown it's completely possible and reasonable just to pay for a new key rather than shell out up to CHF 1000 for a total refit of the the lock.
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Old 23.07.2011, 11:02
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Re: Lost key when overseas

When I was burgled a few weeks ago luckily the dumbwits (and that's being polite!!) didn't think to pick up my spare keys which were sitting on the coffee table.

Replacing keys can be a pain and can be expensive. Good luck.
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