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Old 28.08.2011, 20:23
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Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

Evening All,

Just noticed tonight that there are three large full screen length scratches on our Samsung LED TV. It's a 46" so you can imagine the length of them.....

Our cleaning lady, nice as she is seems to have a passion for using barb wire type objects for cleaning stuff. There's multiple scratches on other plastics already; but I let that slide.

However now this has extended to my TV, I'm not happy (slight understatement there...)

Anyway, I was wondering from anyone who's had a similar experience, what my options are? We've got contents insurance through Die Mobiliar, but does it cover this?

You can't use chemicals to clean this TV (at least not according to the manufacturer) and i'm pretty sure these deep scratches won't buff out....

Thanks,

Phil.
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Old 28.08.2011, 20:38
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

You know you should really hire a different species of cleaning lady. Ghosts aren't as abrasive as demons. Smurfs are even softer and leave a sparkly, buffed glow behind.

As for your TV. Well. You could file a claim I suppose. But is it worth it?
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Old 28.08.2011, 21:02
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

Your cleaning lady is rubbish.

You don't claim off YOUR insurance, you claim off your cleaner's insurance (either personal, or company one if they're from a company).

In Switzerland nearly everyone has insurance to cover damage done to other people's property. Even I, who doesn't usually believe insurance is value for money, have it. It was a condition of my tenancy.
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Old 28.08.2011, 21:09
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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Your cleaning lady is rubbish.

You don't claim off YOUR insurance, you claim off your cleaner's insurance (either personal, or company one if they're from a company).

In Switzerland nearly everyone has insurance to cover damage done to other people's property. Even I, who doesn't usually believe insurance is value for money, have it. It was a condition of my tenancy.
That obviously assumes that the cleaning lady is employed "legally" with AHV payments etc etc etc, and not just getting CHF 25 per hour cash with no receipts
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Old 30.08.2011, 10:44
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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That obviously assumes that the cleaning lady is employed "legally" with AHV payments etc etc etc, and not just getting CHF 25 per hour cash with no receipts
What fool would illegally employ a cleaner - and then complain when she scratches the TV?
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Old 30.08.2011, 10:51
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

Check your insurance and any excess you may have to pay, it may not be worth it. I would get rid of the cleaner and then go to Germany and buy an even bigger TV.
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Old 30.08.2011, 11:01
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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That obviously assumes that the cleaning lady is employed "legally" with AHV payments etc etc etc, and not just getting CHF 25 per hour cash with no receipts
do you really treat your cleaning lady as an employee? i figure i would just pay whatever the rate is and i'm done.
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Old 30.08.2011, 11:14
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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Check your insurance and any excess you may have to pay, it may not be worth it. I would get rid of the cleaner and then go to Germany and buy an even bigger TV.
No don't check YOUR insurance; as stated above you claim off the cleaner's liability or the company.

If a micro fibre LCD or camera lens cloth won't take it out i'm afraid it's less than easy to "polish" the front of the Samsung's display. As you rightly said a cleaning agent or solvent should not be used as it eats through the film, wound't help much with a scratch anyway....
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Old 30.08.2011, 11:23
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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do you really treat your cleaning lady as an employee? i figure i would just pay whatever the rate is and i'm done.
Anyone working in your home as an individual cleaner, builder etc..should be an employee (strictly speaking of course) as you are responsible for employing them AHV etc as well as accident insurance. Fortunately here has not such an ambulance chasing mentality as the case in the US and UK, but I have seen a case where one client has got in hot water where their long standing chalet cleaner slipped cleaning the kitchen....
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Old 30.08.2011, 11:25
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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do you really treat your cleaning lady as an employee? i figure i would just pay whatever the rate is and i'm done.
It depends - if you employ a company - and they send a person to clean then no you don't.

However, if, as with many people do, you pay someone cash in hand then you can be prosecuted. If you employ someone directly (even for a few hours a month) you need to pay AHV for them AND ensure they are insured.

If you get caught the penalities are typically Swiss. As for the cleaners? They get sent back to their home country.

A friend used to employ a cleaner (illegally) she was caught (not at his place) and sent back to Poland.
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Old 30.08.2011, 11:26
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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do you really treat your cleaning lady as an employee? i figure i would just pay whatever the rate is and i'm done.
I think if you employ her for more than a certain number of hours you should pay her AHV not sure though
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Old 30.08.2011, 11:27
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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However, if, as with many people do, you pay someone cash in hand then you can be prosecuted. If you employ someone directly (even for a few hours a month) you need to pay AHV for them AND ensure they are insured.
Sorry to steal the thread...what if the person is lawfully employed, meaning she is legally in CH?
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Old 30.08.2011, 11:41
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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Sorry to steal the thread...what if the person is lawfully employed, meaning she is legally in CH?
If you employ a company - then they are LEGALLY employed.

If you employ a cleaner - and don't pay AHV and insurance for them while working for you - they are ILLEGALLY employed.

In the latter case - they may or may not be in the country LEGALLY. If not they get booted out.

I have no experience of what happens if they are legally in the country - but I suspect permit renewal time is squeaky seat time!
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Old 30.08.2011, 12:18
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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If you employ a company - then they are LEGALLY employed.

If you employ a cleaner - and don't pay AHV and insurance for them while working for you - they are ILLEGALLY employed.

In the latter case - they may or may not be in the country LEGALLY. If not they get booted out.

I have no experience of what happens if they are legally in the country - but I suspect permit renewal time is squeaky seat time!
All correct.. If they are here legally be it a foreigner on a permit or a Swiss National they are still working Black and can be prosecuted as can the "Employer" and, as you said before DK, the employer can be liable for them in the event of an accident...
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Old 31.08.2011, 10:01
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Re: Demon Cleaning Lady has left Big Scratches on my LED TV.... :-(

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That obviously assumes that the cleaning lady is employed "legally" with AHV payments etc etc etc, and not just getting CHF 25 per hour cash with no receipts
It's all above board with her. She's on the payroll with AHV, insurnace etc. covered

Otherwise (and god forbid I'd do something so criminal....) I rightly wouldn't be complaining
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