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  #81  
Old 03.07.2015, 12:53
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Re: charge for lost keys

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That's a good idea actually! I never thought of that. But in order to do it I would have had to hire someone take out my lock and put the old one back in, so I would have had to pay something to keep my own lock. Unhappily I am no good at those jobs.
It takes a screwdriver, and two minutes to change a lock cylinder.

Tom
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Old 04.07.2015, 03:13
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Re: charge for lost keys

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It takes a screwdriver, and two minutes to change a lock cylinder.

Tom

And, evidently, a certain amount of intelligence....
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  #83  
Old 04.07.2015, 10:05
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Re: charge for lost keys

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Had to pay 100.- for one key: as long as you still have one key, they have the reference (written on the key itself) and don't have to replace the lock and all...
Once you tell them they do "have" to replace the lock for everyone's peace of mind, if the key also opens a communal lock.

However if you have an older key with circular dents just for your door, and go to the train station in Zurich and get a copy cut for 15 to 20chf, as low as 10 chf in Glarus for example, then all is OK? Perhaps?

To replace the cylinder in your door is just one screw, and a Swiss style no-name circular cylinder with 4 keys costs about 70chf. Literally one screw on the latch face and 2 minutes to swap if you buy the correct cylinder.

When new, a Kaba Swiss lock might come with 5 keys, each one numbered with the lock serial, and also each key individually numbered 1 of 5, 2 of 5, etc so that a copy will not fool a good property agent at checkout.
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Old 24.07.2015, 16:45
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Re: charge for lost keys

hi guys i realized unfortunately that i lost my keys after a long day around zurich ( i took various trains and trams) and since i cannot locate them anywhere in the house i believe there is a chance they may have fallen out of my purse (?). I dont know what to do. I have a spare key for the apt and i use this for now but i know that i must find it because i must give it back when i return the house to the landlord. I dont have house insurance and honestly until now noone hat mentioned to me all this key situation. I checked my contract and there is nothing regarding keys or lock replacements if i lose them. What are the steps that i should follow? should i go first to the police? or wait a few days then check somewhere? can anyone tell me where is the lost-found place? Sorry for the big post but i live in a building with 35 appartments and i cannot afford to change all these locks!!! any help would be amazing
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Old 09.08.2015, 09:56
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Re: charge for lost keys

You could make a copy of the one key you do have left. Or you could change the lock, so that when you have to give the keys to your flat back when you move, you are giving back the number of keys you were given.
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  #86  
Old 09.08.2015, 11:29
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Re: charge for lost keys

Is it really so had to put a tag with a phone number on the key ring?
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  #87  
Old 09.08.2015, 12:05
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Re: charge for lost keys

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hi guys i realized unfortunately that i lost my keys after a long day around zurich ( i took various trains and trams) and since i cannot locate them anywhere in the house i believe there is a chance they may have fallen out of my purse (?). I dont know what to do. I have a spare key for the apt and i use this for now but i know that i must find it because i must give it back when i return the house to the landlord. I dont have house insurance and honestly until now noone hat mentioned to me all this key situation. I checked my contract and there is nothing regarding keys or lock replacements if i lose them. What are the steps that i should follow? should i go first to the police? or wait a few days then check somewhere? can anyone tell me where is the lost-found place? Sorry for the big post but i live in a building with 35 appartments and i cannot afford to change all these locks!!! any help would be amazing
Googling 'Lost Property Office, Zurich' turns up this:

https://www.stadt-zuerich.ch/vbz/en/...nd_office.html

It can take a few days for objects to get that far, but you might get lucky.

Try taking the key you still have to one of those key cutting places, if you're lucky (especially if it's an older key) they'll be able to make you a new one... or two.
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Old 09.08.2015, 13:58
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Re: charge for lost keys

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hi guys i realized unfortunately that i lost my keys after a long day around zurich ( i took various trains and trams) and since i cannot locate them anywhere in the house i believe there is a chance they may have fallen out of my purse (?). I dont know what to do. I have a spare key for the apt and i use this for now but i know that i must find it because i must give it back when i return the house to the landlord. I dont have house insurance and honestly until now noone hat mentioned to me all this key situation. I checked my contract and there is nothing regarding keys or lock replacements if i lose them. What are the steps that i should follow? should i go first to the police? or wait a few days then check somewhere? can anyone tell me where is the lost-found place? Sorry for the big post but i live in a building with 35 appartments and i cannot afford to change all these locks!!! any help would be amazing
Get liability insurance (household insurance is not what is relevant here) as fast as possible. It won't cover this case as it's already happened before you had an insurance contract, but it might help for next time.

Inform your landlord - even if you don't do so, at the latest at the time of your move out of the flat he will find out because, as posted above, keys are numbered and therefore key copies and losses are easily discovered.

If you make copies, you will have to hand them plus the key you have now in to the landlord at the time of your move out.

As for cost you will have to cover: Despite nothing being written in your lease (are you sure about that?), I highly doubt that the landlord will pay for the key replacements. If he says you're responsible for change of locks, you will have to pay for replacement of your entire set of keys which will be changed into keys which fit into the existing locks. You won't have to replace 35 locks and sets of keys, but it still will sting financially to have to replace your own set of keys using a company like Kaba etc.

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You could make a copy of the one key you do have left. Or you could change the lock, so that when you have to give the keys to your flat back when you move, you are giving back the number of keys you were given.
And OP will have to put the old lock back on when OP moves out, which the landlord will make OP replace because OP lost a key which belonged to said old lock. And hand in all keys plus copies.

Key cutting places will likely not work because most keys are numbered and not copy-able by others than the original makers. I agree, contact the lost and found office ASAP to find out if they have the key: provide the number of the key if you have it for easier identification.
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Old 09.08.2015, 15:03
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Re: charge for lost keys

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OP will have to put the old lock back on when OP moves out, which the landlord will make OP replace because OP lost a key which belonged to said old lock. And hand in all keys plus copies.
Not true. I changed the locks when I moved into 2 rented flats and I most certainly did not have to change them back again when I moved out and someone moved in! I just gave them the various working door keys, the same number which I had received at the beginning of the contract.

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Key cutting places will likely not work because most keys are numbered and not copy-able by others than the original makers.
Also not true. In Switzerland key-copying places might sometimes require some sort of authorization/special procedure/identification to copy some types of Kaba keys, but not all, and certainly not if you copy them abroad.

I've copied Kaba Star keys in Germany for flats/doors in Switzerland without any problem, nothing required other than the money for the copies. It's also less expensive than if I do it in Switzerland as I got a couple of quotes in AG/ZH before copying, plus they didn't ask for any identification etc.
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  #90  
Old 10.08.2015, 18:56
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Re: charge for lost keys

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Not true. I changed the locks when I moved into 2 rented flats and I most certainly did not have to change them back again when I moved out and someone moved in! I just gave them the various working door keys, the same number which I had received at the beginning of the contract.
Did you get your full deposit back? Even after the new tenants were left stranded outside unable to open the front door? lol.
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Old 10.08.2015, 18:59
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Re: charge for lost keys

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Did you get your full deposit back? Even after the new tenants were left stranded outside unable to open the front door? lol.
Of course I got my full deposit back, with interest. Why wouldn't I?

Why would the new tenants be stranded outside? As I said, I obviously handed back the same number of keys!

I only changed the lock on the flat door, not on the main entrance door!! I had a different key for each door (I received 4 keys, 2 for each door).
I took the old lock off the flat door and put a new one on, which came with its own new keys.
I handed back 4 keys. The 2 copies (unchanged) for the main entrance door and 2 copies of the keys (the new ones) to the flat. No one queried/noticed that the keys to the flat door were new/different, why should they? As long as there is a key to get in to show around the new tenants whilst the flat is empty the agency is happy. At least this was my experience.

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It takes a screwdriver, and two minutes to change a lock cylinder.
unless the cylinder is stuck and/or the screw plate hasn't been taken off in over 40 years, then it can take considerably longer!

Last edited by plumtree; 10.08.2015 at 19:42. Reason: clarification/adding
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  #92  
Old 22.10.2015, 15:52
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Re: charge for lost keys

I just lost one of my keys only 2 weeks after moving into this apartment with a warning from the landlord not to lose a key since they would have to replace all the locks and it will be very expensive.

I left my bag at a bus stop (only 2 stops from my apartment) and thankfully was able to retrieve it at the police station. They said a boy brought it. My wallet was there with all my credit cards and ID's. I knew I didn't have any cash in it, so I didn't bother to check further. A day after the incident, it just occurred to me that I had put the extra key in the coin compartment. So, I checked, and of course, all the coins were gone, including the key. I went back to the police station to report the missing key from the wallet. The police said he cannot file a report for a missing key - he said, if there was a motif for theft, my credit cards should be missing, too. He told me he would try to find out who the boy was and contact him to ask about it and let me know if anyone brings the key to the lost and found (since it has a serial number on it), but not to place much hope on it. He told me to report to the landlord as soon as possible.

I don't see the key anywhere in the apartment - anywhere I think I could have put it. I haven't gotten an insurance for the apartment, yet. I live in a high-rise apartment building with almost 100 units in it. The key opens EVERYTHING including the front door, mail box, shared laundry room, and my apartment.

I haven't notify the landlord yet hoping that it will pop up somewhere in my apartment or I will get a call from the police station within couple of days. After reading these threads, I am so scared to call the landlord. I don't know how much it will cost to replace all the locks for this gigantic apartment building. I glanced over the contract, and it doesn't seem to be mentioning anything about keys.
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Old 22.10.2015, 15:56
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Re: charge for lost keys

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I just lost one of my keys only 2 weeks after moving into this apartment with a warning from the landlord not to lose a key since they would have to replace all the locks and it will be very expensive.

I left my bag at a bus stop (only 2 stops from my apartment) and thankfully was able to retrieve it at the police station. They said a boy brought it. My wallet was there with all my credit cards and ID's. I knew I didn't have any cash in it, so I didn't bother to check further. A day after the incident, it just occurred to me that I had put the extra key in the coin compartment. So, I checked, and of course, all the coins were gone, including the key. I went back to the police station to report the missing key from the wallet. The police said he cannot file a report for a missing key - he said, if there was a motif for theft, my credit cards should be missing, too. He told me he would try to find out who the boy was and contact him to ask about it and let me know if anyone brings the key to the lost and found (since it has a serial number on it), but not to place much hope on it. He told me to report to the landlord as soon as possible.

I don't see the key anywhere in the apartment - anywhere I think I could have put it. I haven't gotten an insurance for the apartment, yet. I live in a high-rise apartment building with almost 100 units in it. The key opens EVERYTHING including the front door, mail box, shared laundry room, and my apartment.

I haven't notify the landlord yet hoping that it will pop up somewhere in my apartment or I will get a call from the police station within couple of days. After reading these threads, I am so scared to call the landlord. I don't know how much it will cost to replace all the locks for this gigantic apartment building. I glanced over the contract, and it doesn't seem to be mentioning anything about keys.
If it doesn't turn up you can try making a copy. Though you will have to find a key-copying shop/point that is able to do it for you.
However, if you feel unsafe leaving your apartment, or even staying in that apartment, with a key to your door lock missing, you could change the lock, and/or have a second lock fitted.
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Old 22.10.2015, 16:04
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Re: charge for lost keys

It seems to be a special type key, one that everyone here says is illegal to make my own copy.

It says "Kaba elostar" with a serial number and a round magnet on it.

If it is okay to make my own copy, I might try finding such a place (or get a recommendation in/around Zurich). Changing locks won't make sense because I have one key to open not only my apartment door but also doors to the communal area.

I don't think my safety is threatened since whoever found the key won't be able to connect it to my apartment (with an assumption that only certain authorized people can trace back the serial number). It's more of the money issue, knowing that there's so many units in the building sharing one front door and I don't have an insurance...

Last edited by arincoc; 22.10.2015 at 16:15.
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Old 22.10.2015, 16:05
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Re: charge for lost keys

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It seems to be a special type key, one that everyone here says is illegal to make my own copy.

It says "Kaba elostar" with a serial number and a round magnet on it.

If it is okay to make my own copy, I might try finding such a place (or get a recommendation in/around Zurich).

I don't think my safety is threatened since whoever found the key won't be able to connect it to my apartment (with an assumption that only certain authorized people can trace back the serial number). It's more of the money issue, knowing that there's so many units in the building sharing one front door and I don't have an insurance.
But was your name and address in the lost bag?!
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Old 22.10.2015, 16:11
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Re: charge for lost keys

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It seems to be a special type key, one that everyone here says is illegal to make my own copy.

It says "Kaba elostar" with a serial number and a round magnet on it.

If it is okay to make my own copy, I might try finding such a place (or get a recommendation in/around Zurich).

I don't think my safety is threatened since whoever found the key won't be able to connect it to my apartment (with an assumption that only certain authorized people can trace back the serial number). It's more of the money issue, knowing that there's so many units in the building sharing one front door and I don't have an insurance.
You might even gut lucky on this one.

In my building they're going to change all the doors later this year and it seems we're also getting new keys and locks. I haven't yet told my landlord that one of my keys is missing but seeing the chances are they're going to be trashed anyway I might actually get away with it.

You can of course change the lock in the interim, but it would involve the inconvenience of having to use a different key for the front door. Of course if none of that happens before you move out you'll have to lap up the costs then, but still better than paying now.
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Old 22.10.2015, 16:32
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Re: charge for lost keys

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It's more of the money issue, knowing that there's so many units in the building sharing one front door and I don't have an insurance...
You don't have to replace the locks of everyone - they can replace the locks for just your apartment with keys that will still open the front door.
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Old 22.10.2015, 16:32
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Re: charge for lost keys

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But was your name and address in the lost bag?!
No, nothing with my address was in the bag.

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You might even gut lucky on this one.

In my building they're going to change all the doors later this year and it seems we're also getting new keys and locks. I haven't yet told my landlord that one of my keys is missing but seeing the chances are they're going to be trashed anyway I might actually get away with it.

You can of course change the lock in the interim, but it would involve the inconvenience of having to use a different key for the front door. Of course if none of that happens before you move out you'll have to lap up the costs then, but still better than paying now.
Thank you for hoping me the luck you had.

But, if I change my lock, wouldn't the landlord still charge me at the end since it is not like the original lock that allows one key to open everything else? I have a feeling they won't be happy to find out that I changed the lock on my own and give them two separate sets of keys when they gave me one set of keys for everything.

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You don't have to replace the locks of everyone - they can replace the locks for just your apartment with keys that will still open the front door.
Really? Well, if that would be the case, it makes things a little better. It's just that the landlord had warned me on the handover day that all the locks need to be changed if a key is lost.
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Old 22.10.2015, 16:48
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Re: charge for lost keys

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You don't have to replace the locks of everyone - they can replace the locks for just your apartment with keys that will still open the front door.
But then the "stolen" key will still open the front door for a thief...
Also, each key for your lock will have a number, in sequence, the Kaba logo, stamped serial etc.
Agents like Livit check the serial printed on the key, AND the 1 of 5, 2 of 5, sub set identifiers etc.
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Old 22.10.2015, 17:03
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It's just that the landlord had warned me on the handover day that all the locks need to be changed if a key is lost.
I'm not surprised, since as a landlord I'd request you return all keys which were given to you at handover as well as all keys you had produced/cut/copied during your lease with me. Landlords very often keep lists of the (numbered) keys they hand out to tenants.

If you replace your lock with a different one, the landlord can and will probably request that you put the old one back in when you leave.
Reason: At the end of a lease, you have to return your flat in the exact state it was in when your lease started (minus normal wear and tear).
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