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Old 20.01.2012, 23:33
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Noise Complaint from Agency

Hello all,
This is my first post but unfortunately not the positive manner in which I hope it would be.

My wife and I move to Switzerland recently. We are renting an old appartment since the past few months. Today we came home from work to find a letter of complaint from the agency saying that a neighbour has complained that we are making too much noise and that we are to call the agency immediatley.

We are both shocked and insulted as well as quite concerned. We have never had such a complant before in all the places we have lived in and are very considerate people who make very little noise. In fact the neighbours above us make noise that keeps us awake until 1am at times and have even been shouting and laughing in the stairwell late at night.

One thing worth mentioning is that our flat is very old and the sitting room is missing a door. I doubt this complies with noise proofing regulations which I read exist. However, we have always taken this into consideration with sound travelling etc.

We do not know who complained. There are elderly people living below us and neighbours next to us who seem to do their best to avoid us since we moved in. They are there all day long, however we are rarely in the flat both during the week and at weekends. We also go to bed early every night.

We are extremely concerned with what might be said to us by the agency and would like to know what our rights are. We are also concerned that they could threaten to evict us. Can they do that after sending such a letter? I ask this especially as it so hard to find a place to live here that this woud be devastating.

Also the agency speak almost no English and are very hard to communicate with so we are worried we will be unable to defend ourselves.

Any advice on what we can do to protect ourselve with the agency and this neighbour would be most welcome.
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