Go Back   English Forum Switzerland > Help & tips > Housing in general  
Reply
 
Thread Tools Display Modes
  #1  
Old 27.10.2007, 10:29
Newbie 1st class
 
Join Date: Sep 2007
Location: Baden
Posts: 26
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 3 Posts
cepanozzo has no particular reputation at present
Don't Rent from Wincasa

Wincasa is terrible. We have not had hot water or heat for a week now. They keep bringing in the same people to fix it, so it works for about an hour or two a day and then when we wake up in the morning to cold showers and no heat. As I write this I am wearing the thickest sweater I have. The amazing thing is, this problem with heat and hot water has been going on since March and it is now almost November. They have done nothing to really solve what is obviously a bigger problem and have not apologized or anything. Do not rent from them if you can help it. Unless you love cold showers.

Our housing expert says we can't just not pay the rent, all the rights we have are to just to keep calling and writing Wincasa emails. If anyone knows otherwise, please let me know...we are tired of paying for non-existent basic housing rights!!
Reply With Quote
  #2  
Old 27.10.2007, 10:46
Guest
 
Posts: n/a
Re: Don't Rent from Wincasa

In the interests of balance, I know many people that rent through Wincasa and have no problems whatsoever. However : start by sending registered letter defining history of issues; get some advice and join mieteverband asap.


dave

Quote:
View Post
Wincasa is terrible. We have not had hot water or heat for a week now. They keep bringing in the same people to fix it, so it works for about an hour or two a day and then when we wake up in the morning to cold showers and no heat. As I write this I am wearing the thickest sweater I have. The amazing thing is, this problem with heat and hot water has been going on since March and it is now almost November. They have done nothing to really solve what is obviously a bigger problem and have not apologized or anything. Do not rent from them if you can help it. Unless you love cold showers.

Our housing expert says we can't just not pay the rent, all the rights we have are to just to keep calling and writing Wincasa emails. If anyone knows otherwise, please let me know...we are tired of paying for non-existent basic housing rights!!
Reply With Quote
  #3  
Old 27.10.2007, 11:04
Forum Legend
 
Join Date: Jan 2007
Location: Geneva
Posts: 5,531
Groaned at 123 Times in 108 Posts
Thanked 3,297 Times in 1,737 Posts
Shorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond repute
Re: Don't Rent from Wincasa

Quote:
View Post

Our housing expert says we can't just not pay the rent, all the rights we have are to just to keep calling and writing Wincasa emails. If anyone knows otherwise, please let me know...we are tired of paying for non-existent basic housing rights!!

Your housing expert is probably not that expert... all post should be in writing and send per registered mail. You should let them know that failing action from their side by a reasonable time-frame, you will pay the rent into a consigned account. You are further entitled to a reduction in rent accounting for the deficiencies.

Strikes me as odd that you've waited for 7 months though...
Reply With Quote
  #4  
Old 27.10.2007, 11:10
Newbie 1st class
 
Join Date: Sep 2007
Location: Baden
Posts: 26
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 3 Posts
cepanozzo has no particular reputation at present
Re: Don't Rent from Wincasa

Thanks for the advice. Can I write the letter in English? While I can write a basic letter in German, it is very difficult to express exactly what I want that way.
Reply With Quote
  #5  
Old 27.10.2007, 11:41
AnAustralian's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Zurich, Switzerland
Posts: 1,208
Groaned at 6 Times in 4 Posts
Thanked 560 Times in 318 Posts
AnAustralian is considered knowledgeableAnAustralian is considered knowledgeableAnAustralian is considered knowledgeable
Re: Don't Rent from Wincasa

I used to rent from Wincasa and had no problems at all. I suggest writing all correspondence in German, get a Swiss friend to help you with this.
Reply With Quote
  #6  
Old 30.10.2007, 16:57
ljm ljm is offline
Forum Veteran
 
Join Date: Jul 2006
Location: Geneva
Posts: 754
Groaned at 7 Times in 4 Posts
Thanked 375 Times in 220 Posts
ljm has an excellent reputationljm has an excellent reputationljm has an excellent reputationljm has an excellent reputation
Re: Don't Rent from Wincasa

From what I know, all these property management companies (régies) are the same. Everything takes ages to resolve and you need to write to them all the time and push them to do it for you. You can write in English, they will understand. And yes, you can not stop paying the rent, but you can do something called 'consignation de loyer' (I know only the French term because I live in Geneva). It basically means that you warn the company in writing (registered mail for all correspondence is imperative) that you will stop paying the rent to them and transfer the money to the court (Tribunal des Baux et Loyers) until they resolve the problem. This means putting pressure on them to resolve the problem but also means that you have to go to court to get damages (you can get discount for the period during which there was no hot water). If you are ready to do this, you need to get yourself a lawyer. Or you can go to ASLOCA (tenants' association), but bear in mind that they are also a political organisation and they may have here their own axe to grind (is that a correct expression?)
Reply With Quote
  #7  
Old 30.10.2007, 21:51
chipmaker's Avatar
Member
 
Join Date: May 2007
Location: Brugg AG
Posts: 207
Groaned at 0 Times in 0 Posts
Thanked 30 Times in 22 Posts
chipmaker has no particular reputation at present
Re: Don't Rent from Wincasa



I just fired off an electronic payment for my Mietkaution a couple of minutes ago!!
Reply With Quote
  #8  
Old 31.10.2007, 08:56
tomcat's Avatar
Forum Veteran
 
Join Date: Jun 2007
Location: Stewdguard, Germany
Posts: 2,051
Groaned at 45 Times in 31 Posts
Thanked 929 Times in 609 Posts
tomcat has a reputation beyond reputetomcat has a reputation beyond reputetomcat has a reputation beyond reputetomcat has a reputation beyond repute
Re: Don't Rent from Wincasa

Believe me, Livit ain't much better. They left us stranded for several days in a row without hot water - three times in the last 5 months. Hauswart can't be reached, Livit can't be reached, etc.

Why can't management companies with this many properties at least have a 24 hr hotline when the s... hits the fan on a Friday after 4 PM?
Reply With Quote
  #9  
Old 07.11.2007, 11:31
möpp's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Zurich
Posts: 1,201
Groaned at 2 Times in 2 Posts
Thanked 1,079 Times in 547 Posts
möpp has a reputation beyond reputemöpp has a reputation beyond reputemöpp has a reputation beyond reputemöpp has a reputation beyond repute
Re: Don't Rent from Wincasa

Have had totally mixed experiences with Wincasa. S'pose it depends on who you get on the telephone. We've just had our flat re-done (all walls painted, parkett flooring re-done). Total cost: Fr. 10.5K, our contribution Fr. 2.6K, because we've lived there 14 years. At the same time, our fridge went on permanent strike, so they brought in a spanking luvely new one within the week. Our washing machine and tumbler are next on the list, but unfortunately, they're too sturdy to break down in the near future. So far this year, only good things!
Reply With Quote
  #10  
Old 07.11.2007, 13:55
Forum Legend
 
Join Date: Jun 2007
Location: zürich
Posts: 3,191
Groaned at 105 Times in 79 Posts
Thanked 3,948 Times in 1,620 Posts
i-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond reputei-b-deborah has a reputation beyond repute
Re: Don't Rent from Wincasa

[quote=möpp;128964] We've just had our flat re-done (all walls painted, parkett flooring re-done). Total cost: Fr. 10.5K, our contribution Fr. 2.6K, because we've lived there 14 years.quote]
Hi there, I´m not sure what you mean. You are just renting but you had to pay for some of the renovations yourself . I thought, particularly after years and years of renting that payment for these sorts of renovations (aka wear-and-tear) was the responsibility of the owner!
Reply With Quote
  #11  
Old 12.07.2008, 02:27
Newbie
 
Join Date: Jul 2008
Location: geneva
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
johndoe has no particular reputation at present
Re: Don't Rent from Wincasa - Deposit

First time on here as a result of Wincasa, have left Geneva and Wincasa is playing around on paying back the deposit, would be grateful if anyone has any suggestions. I lived in a block which they managed for 2.5 years. They made a mistake a the start and I was able to challenge the rent and got money back from them. Then, when it was time to leave, at the check-out, they noted a couple of things which my agent accepted and both parties signed the check-out inventory, over a month later Wincasa is claiming that the new tenants have spotted scratches on the floor and Wincasa has gone ahead and got it repaired (without informing my agent) and expects me to pay the 3,000 CHF, even though it was never raised at the check out or for 5 weeks after (they say the new tenants told them 4 weeks after I left and the new tenants had moved in). I thought that when the check-out was done then that was it, whatever was agreed at the inspection was the final position. Is that correct or can Wincasa rob me like this? If I am right is there anyone I can complain to (other than trying to go through Alsoca as I am outside of the country? thanks in advance for your thoughts and guidance.
Reply With Quote
  #12  
Old 12.07.2008, 06:54
Guest
 
Posts: n/a
Re: Don't Rent from Wincasa

If it wasn't indicated on the "Etats de Lieux" (bit of paper everybody signs when you leave or enter a flat) then no you do not pay. Certainly not after 5 weeks. Who says it wasn't the new tennants moving furniture that caused the scratches. I suggest you politely say to Wincasa, which bit of "p*ss off" don't you understand and if my deposit isn't credited to my account withing 5 working days then i give entire file to my lawyer and you, Wincasa can handle with the lawyer, including his bill.
Reply With Quote
  #13  
Old 12.07.2008, 10:12
Forum Legend
 
Join Date: Jun 2007
Location: Ticino
Posts: 2,871
Groaned at 91 Times in 63 Posts
Thanked 3,654 Times in 1,470 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Don't Rent from Wincasa

Article 267a of the Swiss Code of Obligations says (my translation paraphrased, not the official one!):

1) When the property is given back the landlord (or agent) must check it for damage and/or defects and report them immediately.
2) If the landlord fails to do so he/she loses all right to any claims, except if the defect/damage was such that it would not have been spotted during a normal examination (i.e. hidden defect)
3) Should the landlord find such hidden defects the tenant should be notified immediately.

So, in view of the above I would say that scratches on the floor can hardly be considered hidden defects. However, going to a lawyer immediately is the pricey option...

Write a registered letter explaining that the landlord has no claim (given the law mentioned above) and that you give them a week to return your deposit. Failing that you will pass the matter on to the "Commission de conciliation en matière de baux et loyers" as it is called in Geneva. You would have to contact them to find out what the procedure is in Geneva, but it is free of charge and you do not need a lawyer to represent you.

If you are a member of ASLOCA (www.asloca.ch), they will also give you some assistance.
Reply With Quote
  #14  
Old 13.07.2008, 02:47
Newbie
 
Join Date: Jul 2008
Location: geneva
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
johndoe has no particular reputation at present
Re: Don't Rent from Wincasa

Thank you for the replies above. I will pass this onto my relocation agent and ask him to action. Will let you know how it went.
Reply With Quote
  #15  
Old 19.07.2008, 21:41
Newbie
 
Join Date: Jul 2008
Location: geneva
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
johndoe has no particular reputation at present
Re: Don't Rent from Wincasa

Just to give you update. Wincasa saw the light (or more likely realised I would not be bullied!) and have backed off on the issue of "marks they claim I left behind, which came to light 5 weeks after I had checked out. One more question as you lot have been so helpful. I needed to have a toliet role holder (the spare one) replaced along with a key to the front door (also opened the main door downstairs, the mailbox, the garage and the cage downstairs). does anyone have a ball park figure for these two items 9I have been told that the key will cost about 1,000 CHF. Thanks
Reply With Quote
  #16  
Old 19.07.2008, 22:28
Forum Legend
 
Join Date: Jun 2007
Location: Ticino
Posts: 2,871
Groaned at 91 Times in 63 Posts
Thanked 3,654 Times in 1,470 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Don't Rent from Wincasa

I can't comment on the cost except that 1000 SFr for a toilet holder and a set of keys appears extortionately high. The keys ARE expensive, however it will not be necessary to change all the cylinders/keys in the building.

Do you have liability insurance (you should have theoretically.....). If you do, you may find that this will cover these costs (minus the deductible).
Reply With Quote
  #17  
Old 22.08.2008, 19:56
Newbie
 
Join Date: Jul 2008
Location: geneva
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
johndoe has no particular reputation at present
Re: Don't Rent from Wincasa

Just to give you an update on my troubles with Wincasa. Week 11 after I left I got fed up and e-mailed the CEO of Wincasa, setting out the facts (including them trying to get money for the scratches even though they weren't entitled to it). I further pointed out that Wincasa had already paid the cost of the keys so them withholding the invoices for me to pay them just meant that Wincasa was out of pocket. Within 24 hours everything was sorted out and I should have my deposit back on Monday. Moral of the story...its true...its better to deal with the organ grinder!!
Reply With Quote
  #18  
Old 26.05.2011, 12:39
Newbie
 
Join Date: May 2011
Location: Zürich
Posts: 1
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
claraka has no particular reputation at present
Re: Don't Rent from Wincasa

should have read this post earlier.. problems all way long with wincasa..that really sucks. i will try to contact someone...
http://www.facebook.com/wincasa.ch
Reply With Quote
  #19  
Old 01.09.2020, 16:34
user137's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Zürich
Posts: 684
Groaned at 17 Times in 11 Posts
Thanked 452 Times in 288 Posts
user137 has an excellent reputationuser137 has an excellent reputationuser137 has an excellent reputationuser137 has an excellent reputation
Re: Don't Rent from Wincasa

bump up.

I'm contemplating turning to Beobachter because of Wincasa. They are a definition of incompetence.

We are trying to move out from our current flat. I've terminated out of the normal schedule, have put forward the next guy.

T+2 weeks(!) I got a confirmation letter that I'm on the lease until the official end date. They also asked for our administrative details for moving out, like bank account details, etc.

T+3 weeks the guy we've put forward got accepted. They are moving in 1 month earlier compared to our regular contract expiry.

T+4 weeks I wrote them about confirming our Nachmieter. No answer.

T+5 weeks I wrote them a reminder email.

T+6 weeks I got an answer in email saying "we have already sent you everything in our initial confirmation of your cancellation". Like, fck, seriously?! 6 weeks later I still can't get a reasonable answer to a perfectly normal protocol?

Every time I'm talking to a random "Sachbearbeiter" that has no clue. The phone hotline takes about 15-20 minutes waiting until someone picks up (poor 1-2 guys that are online), the employees rotate every 3-4 months.

Where can I put this better to the public?

I'm gonna be off the hook in 4 weeks, if not I'll do the law insurance bits, so it's not for me, but in my home country we have such sites that drive blacklists of companies. Wincasa would deserve some due shame.
Reply With Quote
  #20  
Old 01.09.2020, 21:10
3Wishes's Avatar
Moderately Amused
 
Join Date: Jul 2010
Location: Bern area
Posts: 10,494
Groaned at 76 Times in 73 Posts
Thanked 17,159 Times in 7,752 Posts
3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute
Re: Don't Rent from Wincasa

Quote:
View Post
bump up.

I'm contemplating turning to Beobachter because of Wincasa. They are a definition of incompetence.

We are trying to move out from our current flat. I've terminated out of the normal schedule, have put forward the next guy.

T+2 weeks(!) I got a confirmation letter that I'm on the lease until the official end date. They also asked for our administrative details for moving out, like bank account details, etc.

T+3 weeks the guy we've put forward got accepted. They are moving in 1 month earlier compared to our regular contract expiry.

T+4 weeks I wrote them about confirming our Nachmieter. No answer.

T+5 weeks I wrote them a reminder email.

T+6 weeks I got an answer in email saying "we have already sent you everything in our initial confirmation of your cancellation". Like, fck, seriously?! 6 weeks later I still can't get a reasonable answer to a perfectly normal protocol?

Every time I'm talking to a random "Sachbearbeiter" that has no clue. The phone hotline takes about 15-20 minutes waiting until someone picks up (poor 1-2 guys that are online), the employees rotate every 3-4 months.

Where can I put this better to the public?

I'm gonna be off the hook in 4 weeks, if not I'll do the law insurance bits, so it's not for me, but in my home country we have such sites that drive blacklists of companies. Wincasa would deserve some due shame.
I'm not sure going public helps further. Have you tried a registered letter instead of e-mail or phone call? I know, so old school but also so Swiss.
Reply With Quote
Reply

Tags
rental, swiss housing, wincasa




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
is that enough for this rent Fly-Swiss Housing in general 5 13.09.2007 10:35
Where do i get Laptop for rent? arawin99 Other/general 3 05.09.2007 13:22
How much should I be paying for rent? moz Housing in general 7 23.08.2007 20:54


All times are GMT +2. The time now is 21:55.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0