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Old 14.08.2012, 12:23
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Housing agency does not respond to lease termination request

Hi,

Do we know, who can be reached out in case housing agency didn't respond to your termination request?
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Old 14.08.2012, 12:27
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Re: Housing agency does not respond to lease termination request

It depends if you have examined your rental contract and send it the request ( Kündigung ) properly, ideally by registered mail. Search the forum for Kündigung or reach the nearest Mieterverband for advice.

http://www.mieterverband.ch/bs_top.0.html

Notice Period Question ( Kündigung )

Notice of termination:Example in German needed
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Old 14.08.2012, 12:34
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Re: Housing agency does not respond to lease termination request

ALWAYS send by register mail otherwise they will deny everything
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Old 14.08.2012, 12:52
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Re: Housing agency does not respond to lease termination request

thanks for information.

Yes, I have send official contract cancellation in german and that's too along with registered email.

But, still there is no response even for cancellation protocol on last day and I have to leave country soon.

So, looking how deposits and other charges will be handled in my absence from country.
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Old 14.08.2012, 12:56
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Re: Housing agency does not respond to lease termination request

Did your notice of termination respect the official dates for such, or did you give notice ahead of time. Do you know exactly what your contract stiplulates? In CH, even death makes no difference- if you die one day after, you are still lumbered with your contract to the end date. Are you an Asloca member - go and see them and join, it will be the best thing you do.
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Old 14.08.2012, 12:58
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Re: Housing agency does not respond to lease termination request

ASLOCA = French speaking regions. Mieterverband = German speaking regions.
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Old 14.08.2012, 13:09
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Re: Housing agency does not respond to lease termination request

Yes, my official notice is till end of Sep but I have to leave the country within August itself and clearly put it in my house contract termination send to housing agency in July.

I am looking to clear all pending dues from housing agency side but issue is they are not responding to me.

I am not a member of Asloca. But does it help if I join today as i will be leaving country by 20th?
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Old 14.08.2012, 13:14
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Re: Housing agency does not respond to lease termination request

Notice period is normally 3 months in advance. Worth it to visit ASLOCA / Mieterverband for a consultation, even join them if you foresee issues after your intended departure date. Membership typically is around CHF100 a year and usually English is a spoken language.
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Old 14.08.2012, 13:15
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Re: Housing agency does not respond to lease termination request

I would join and ask for help. However you need to be clear that even if you leave at the end of the month, you will have to, by law, pay your rent and dues until the end of your notice period. Are you absolutely clear about the terms- if you give notice by end September, do you have to pay for the 3 months after that? You need to find out EXACTLY what your obligations are. If you leave the country they will likely retain your deposit to pay for missing rent - and your debt will be noted in the official register of debts, making it impossible for you to return, in many ways.
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Old 14.08.2012, 13:25
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Re: Housing agency does not respond to lease termination request

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Yes, my official notice is till end of Sep but I have to leave the country within August itself and clearly put it in my house contract termination send to housing agency in July.

I am looking to clear all pending dues from housing agency side but issue is they are not responding to me.

I am not a member of Asloca. But does it help if I join today as i will be leaving country by 20th?
Your contract may have different terms, but from what you write, it sounds like you haven't given three months' notice to the end of September (ie the agency would have needed to receive your notice letter by 30 June latest for you to move out by end September), which is what is normal. If it were me I'd double check the terms of my contract and check I complied with them to the letter. If I had, then I'd phone the housing agency to see what's going on. If I found I had inadvertently failed to comply with the letter of the contract, then I'd either have to advertise for a Nachmieter on here or swallow paying rent until the next official notice - and make damned sure I got it right next time.
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Old 14.08.2012, 13:25
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Re: Housing agency does not respond to lease termination request

thanks Odile & jrspet.

I will try to contact Mieterverband today. Over website, I can see contact form and with below message-
"You can contact us using this form to send also your tenancy issues. Since we do but answer phone always, we ask you to provide a landline number where you can be reached during the day.
For our members this advice is free. Non-members who are attending a consultation can not decide to become members. we have 40 francs
charged"

So, just want to confirm that it will not be an issue if I send a request using this contact form. Hope they will charge only after having phone call/discussion.

Trying to avoid any pending dues with all concerned in Switzerland. In case they charged 40 CHF immediately after I have send my request and being myself out of country - don't want to be into their debts list or something.
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Old 14.08.2012, 13:29
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Re: Housing agency does not respond to lease termination request

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Your contract may have different terms, but from what you write, it sounds like you haven't given three months' notice to the end of September, which is what is normal. If it were me I'd double check the terms of my contract and check I complied with them to the letter. If I had, then I'd phone the housing agency to see what's going on. If I found I had inadvertently failed to comply with the letter of the contract, then I'd either have to advertise for a Nachmieter on here or swallow paying rent until the next official notice - and make damned sure I got it right next time.
my apartment has official two months notice period as per contract. Even I tried calling up housing agency many a times, but they speak german and immediately cuts phone down.

When contacted through my colleagues/friends, they don't listen and asking to contact through a specified person (broker) who in turn askin a lot lot money ~700 Sfr for setlling things
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Old 14.08.2012, 13:34
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Re: Housing agency does not respond to lease termination request

Some important terms are in this thread eg Abnahme protokoll ( handing over ).

Notice to vacate the apartment? How to communicate?
Attached Files
File Type: pdf uebersetzungstabelle_englisch.pdf (32.2 KB, 264 views)
File Type: pdf form_mv_w_abnahmeprotokoll_1.pdf (699.7 KB, 199 views)
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Old 14.08.2012, 13:35
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Re: Housing agency does not respond to lease termination request

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Even I tried calling up housing agency many a times, but they speak german
"Agency in Basel speaks German"... stop the presses

Sorry, that was a bit flip. But if you're certain you've complied with all the terms, then Odile's probably on the right track with the Mieterverband.

Your main problem is a logistical one, from having left the whole business until a week before you leave the country. As a general note, if you send a registered letter, the post office will attempt delivery and in the event of failure, keep it at the post office for seven days before returning it to you if the addressee fails to collect it. Therefore, if you send a registered letter and haven't received it back by 7-10 days later, you can assume it has been delivered and follow up on it.
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Old 14.08.2012, 13:39
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thanks jrspet,

So, do i need to fill pdf form on website - http://www.mieterverband.ch/fileadmi...rotokoll_1.pdf

instead of contacting mieterverband online?


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"Agency in Basel speaks German"... stop the presses

Sorry, that was a bit flip. But if you're certain you've complied with all the terms, then Odile's probably on the right track with the Mieterverband.

Your main problem is a logistical one, from having left the whole business until a week before you leave the country. As a general note, if you send a registered letter, the post office will attempt delivery and in the event of failure, keep it at the post office for seven days before returning it to you if the addressee fails to collect it. Therefore, if you send a registered letter and haven't received it back by 7-10 days later, you can assume it has been delivered and follow up on it.
thanks eng_ch, i aplogise, if it hurts but not intended.
I have tracked with swiss post registered number and it's already delivered to them. Agency acknowledge receipt of contract cancellation long back but no further action taken being my departure from country soon.

Last edited by jrspet; 14.08.2012 at 13:45. Reason: Merging of successive posts
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Old 14.08.2012, 13:47
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Re: Housing agency does not respond to lease termination request

No, the handing over is done JOINTLY by the agent and the tenant on an appointed date, after much thorough cleaning ( can be expensive - many threads on here ) etc. AND after receipt of your VALID Kündigung.

The PDF is only a checklist guide of what to expect.

If the state of the flat is not the same as it was when you signed the acceptance at the commencement of tenancy, I hope you are insured or risk a hefty bill for restoration.
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Old 14.08.2012, 14:41
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Re: Housing agency does not respond to lease termination request

thanks jrspet,

I understand it completely for cleaning/restoration charges. But, what I have mentioned above is just of agent charges (which is crazy) who will facilitation discussions with actual agency.
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Old 14.08.2012, 14:43
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Re: Housing agency does not respond to lease termination request

Have you tried searching on here for the name of your agency? Maybe someone else has experienced the same
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Old 14.08.2012, 14:47
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Re: Housing agency does not respond to lease termination request

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Have you tried searching on here for the name of your agency? Maybe someone else has experienced the same
Yes, searched but found even not a single reply with that agency. (although it's quite a big in Basel)
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