Go Back   English Forum Switzerland > Help & tips > Housing in general  
Reply
 
Thread Tools Display Modes
  #1  
Old 09.12.2012, 14:16
Member
 
Join Date: Jul 2011
Location: Tbilisi
Posts: 141
Groaned at 4 Times in 3 Posts
Thanked 48 Times in 33 Posts
zuercherbirmensdorfer has slipped a little
New home and kitchen appliances

Hello again, This is a minor issue.
When I moved into my apartment about 2 months ago, I found the oven didn't work and there were no manuals provided. The real estate agent didn't show me how to operate it and since it's a new digital one the operation wasn't straightforward. So I told him the oven doesn't seem to work and he first sent someone from the facilities management company over. The facilities management guy couldn't figure out how to make it work either so he called the company and they sent the service person over. The guy found out that the trick was to hold 2 buttons down simultaneously to set the timer to get it to work.
Obviously, since "this is Switzerland" I recently received a CHF 175 bill stating there was nothing wrong with the oven and that I am "obliged" to pay for the serviceman's visit.
Now, it's quite possible that I should pay the bill, but I'd like to be sure: shouldn't manuals have been provided when the operation is not obvious (not just turning the knobs like the old ones or simple button presses)? Do real estate agents normally show new tenants how to operate equipment that isn't too straightforward? Since the facilities management person also decided it's not working does it mean I am still obliged.
The answer to both questions could well be a "No", but I just want to check before paying the bill.
__________________
The secret of life and power is largely this: create the problem and then solve it. Ponder this daily. Limitlessly.

Last edited by zuercherbirmensdorfer; 09.12.2012 at 16:00.
Reply With Quote
  #2  
Old 09.12.2012, 14:51
Principia Discordia's Avatar
Forum Veteran
 
Join Date: Sep 2006
Location: Züri Unterland
Posts: 1,228
Groaned at 85 Times in 55 Posts
Thanked 2,502 Times in 801 Posts
Principia Discordia has a reputation beyond reputePrincipia Discordia has a reputation beyond reputePrincipia Discordia has a reputation beyond reputePrincipia Discordia has a reputation beyond reputePrincipia Discordia has a reputation beyond reputePrincipia Discordia has a reputation beyond repute
Re: New home and kitchen appliances

Quote:
View Post
Hello again, This is a minor issue.
When I moved into my apartment about 2 months ago, I found the oven didn't work and there were no manuals provided. The real estate agent didn't show me how to operate it and since it's a new digital one the operation wasn't straightforward. So I told him the oven doesn't seem to work and he sent someone over. The guy found out that the trick was to hold 2 buttons down simultaneously to set the timer to get it to work.
Obviously, since "this is Switzerland" I recently received a CHF 175 bill stating there was nothing wrong with the oven and that I am "obliged" to pay for the serviceman's visit.
Now, it's quite possible that I should pay the bill, but I'd like to be sure: shouldn't manuals have been provided when the operation is not obvious (not just turning the knobs like the old ones or simple button presses)? Do real estate agents normally show new tenants how to operate equipment that isn't too straightforward?
The answer to both questions could well be a "No", but I just want to check before paying the bill.
Honestly, I've been in this situation before and I generally just fiddle with stuff until it works. There should be a manual, but I would probably have gotten a copy of it by contacting the manufacturer myself or asked the rental company to get me a copy. You told them the oven "didn't work", and that implies it was broken, so naturally they called a repairman. I think you're responsible for paying the guy considering the overn wasn't broken.
Reply With Quote
  #3  
Old 09.12.2012, 15:43
Member
 
Join Date: Jul 2011
Location: Tbilisi
Posts: 141
Groaned at 4 Times in 3 Posts
Thanked 48 Times in 33 Posts
zuercherbirmensdorfer has slipped a little
Re: New home and kitchen appliances

Quote:
View Post
Honestly, I've been in this situation before and I generally just fiddle with stuff until it works.
I left out a possibly important detail in my post: When I first reported it to the real estate guy, they sent someone from the facilities management over. The facilities guy couldn't figure it out either and said it wasn't working, and it was this guy who decided to call the manufacturer who in turn got the repairman. Funny that none of them mentioned the manual.

As for fiddling, that's what I did - fiddle. But somehow I didn't get the 2-button simultaneous press idea. Should the rental guy have suggested that I obtain a manual or something?
__________________
The secret of life and power is largely this: create the problem and then solve it. Ponder this daily. Limitlessly.

Last edited by zuercherbirmensdorfer; 09.12.2012 at 16:02.
Reply With Quote
  #4  
Old 09.12.2012, 16:10
Member
 
Join Date: Nov 2006
Location: Zurich
Posts: 170
Groaned at 0 Times in 0 Posts
Thanked 109 Times in 55 Posts
vallers has no particular reputation at present
Re: New home and kitchen appliances

Most of the manuals are online, if they are VZug appliances then try looking here -
https://www.vzug.com/gb/en/manuals


I had the same issue with a V Zug oven and can verify that you will get this recur whenever there is a loss of power to the oven and the clock needs to be reset - the solution is not intuitive so you may need to bookmark or print the manuals
Reply With Quote
The following 2 users would like to thank vallers for this useful post:
  #5  
Old 09.12.2012, 17:56
Sbrinz's Avatar
RIP
 
Join Date: Oct 2011
Location: Murten - Morat
Posts: 11,866
Groaned at 563 Times in 354 Posts
Thanked 11,548 Times in 5,941 Posts
Sbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond repute
Re: New home and kitchen appliances

Quote:
View Post
Hello again, This is a minor issue.
When I moved into my apartment about 2 months ago, I found the oven didn't work and there were no manuals provided. The real estate agent didn't show me how to operate it and since it's a new digital one the operation wasn't straightforward. So I told him the oven doesn't seem to work and he first sent someone from the facilities management company over. The facilities management guy couldn't figure out how to make it work either so he called the company and they sent the service person over. The guy found out that the trick was to hold 2 buttons down simultaneously to set the timer to get it to work.
Obviously, since "this is Switzerland" I recently received a CHF 175 bill stating there was nothing wrong with the oven and that I am "obliged" to pay for the serviceman's visit.
Now, it's quite possible that I should pay the bill, but I'd like to be sure: shouldn't manuals have been provided when the operation is not obvious (not just turning the knobs like the old ones or simple button presses)? Do real estate agents normally show new tenants how to operate equipment that isn't too straightforward? Since the facilities management person also decided it's not working does it mean I am still obliged.
The answer to both questions could well be a "No", but I just want to check before paying the bill.
Do NOT pay this bill for these three reasons:
1. the amount is higher than the CHF 150 limit on small repairs
2. you did not call the service engineer, the agent did
3. no handbooks are provided

Send the bill back to the company and tell them to bill the facilities management agent.
Reply With Quote
The following 5 users would like to thank Sbrinz for this useful post:
  #6  
Old 09.12.2012, 18:27
Senior Member
 
Join Date: Dec 2010
Location: Kanton SG
Posts: 392
Groaned at 7 Times in 7 Posts
Thanked 203 Times in 116 Posts
Sliced has earned some respectSliced has earned some respect
Re: New home and kitchen appliances

This is Switzerland, all in all it's easier to pay the bill then all the trouble. Chalk it up to the experience.
Reply With Quote
  #7  
Old 09.12.2012, 21:18
Sbrinz's Avatar
RIP
 
Join Date: Oct 2011
Location: Murten - Morat
Posts: 11,866
Groaned at 563 Times in 354 Posts
Thanked 11,548 Times in 5,941 Posts
Sbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond repute
Re: New home and kitchen appliances

Quote:
View Post
This is Switzerland, all in all it's easier to pay the bill then all the trouble. Chalk it up to the experience.
Seeing as you live outside Switzerland, maybe you don't understand. There is no reason why the OP should pay for the incompetance of the management company.
Reply With Quote
  #8  
Old 09.12.2012, 21:25
piazza's Avatar
Senior Member
 
Join Date: Jan 2010
Location: Küsnacht ZH
Posts: 449
Groaned at 5 Times in 3 Posts
Thanked 271 Times in 128 Posts
piazza has made some interesting contributions
Re: New home and kitchen appliances

I would have looked at the model number and brand at the front, and then did a google search for operating instructions...

but thats just me....
Reply With Quote
  #9  
Old 09.12.2012, 21:30
Pancakes's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Zurich-ish
Posts: 5,022
Groaned at 281 Times in 201 Posts
Thanked 10,562 Times in 3,962 Posts
Pancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond repute
Re: New home and kitchen appliances

I agree that the OP shouldn't be obligated to pay the bill. The landlord's maintenance man should have known how to work the appliances and, hence, how to show new renters how to use them -- particularly since the manuals weren't provided.

Perhaps the OP could contact the Mieterverband for assistance?
Reply With Quote
  #10  
Old 09.12.2012, 21:32
Forum Legend
 
Join Date: May 2006
Location: Near Geneva
Posts: 3,209
Groaned at 35 Times in 29 Posts
Thanked 4,150 Times in 1,843 Posts
Anjela has a reputation beyond reputeAnjela has a reputation beyond reputeAnjela has a reputation beyond reputeAnjela has a reputation beyond reputeAnjela has a reputation beyond reputeAnjela has a reputation beyond repute
Re: New home and kitchen appliances

Just for info; my SMEG stove requires that I hold down two buttons when setting the timer.... do stop sniggering at the back. Honestly, you lot.

The regie should have provided you with a photocopy of the manual; these modern stoves aren't easy to 'drive'!

Hope you get it sorted.
Reply With Quote
  #11  
Old 11.03.2013, 08:27
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,443
Groaned at 358 Times in 246 Posts
Thanked 12,558 Times in 4,280 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: New home and kitchen appliances

If it is a VZug oven, they usually send someone free of charge to show you how their apparatus work...
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT +2. The time now is 08:25.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0