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Old 04.04.2013, 10:58
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Overcharged by the cleaning company after apartment handover! Options??

Hello,

I am new to English Forum, but have been following some posts regularly. Have found some really useful info here in the past.
We had received a quote from a cleaning company for cleaning our 3.5pcs apartment. The person came, saw and gave us a quote for about Chf 500. We got the cleaning done just before the handover. On the day of the cleaning, he sent me an email saying that there is more work than expected so his people will be working later than planned. I okayed! The next day I went for a check and found a few places still dirty,he told me that his workers were anyways returning in the afternoon to do a finishing touch (I did not ask his workers to return to clean).
Unfortunately, the lady from the agency was not happy with the cleaning and said that she will get a few places cleaned by the concierge and we will need to pay for that!! Whoa! She did not agree for the same cleaning company to return as she felt they would not do a better job.
Now the issue is, the cleaning guy sent us a bill of chf 1025 (double of the estimate).When I spoke to him he said it is for the extra work that they did. But not did he mention even once during the cleaning or before or after that the cost would exceed the quote. Now he says it is 'understood'. He says he can go back and clean again, but the agency is not ready.
Does anyone know what options we have if we decide not to pay the entire amount? We have always agreed that the price will stay as per the quote. Are we missing something or is he taking us for a ride??
Thanks for all your opinions
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