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Old 20.02.2015, 12:34
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How long does agency have to decide on new tenant?

Hi

My agency took almost 3 weeks (from receipt of all required paperwork) to decide if a new tenant was suitable for my apartment which then resulted in the loss of that person (and all 3 other applicants) and I ended up having to pay an extra 2 months rent.

I've read on the web that the landlord has 30 days to decide on a new tenant, but does that count for agencies? There was nothing written in my rental contract on how long they should take to decide..only that I have to present new tenants.

Is it worth to contact the tenants association? The extra rent was 2800 CHF, not a small amount of money and I fulfilled my end of the contract by providing 4 potential tenants..

They also still have not returned my deposit or remaining overpaid rent. I was told on the handover day I had nothing to pay and therefore would get back my full deposit. I moved out on the 16th January. I have chased multiple times but they don't return my calls or emails..I am really not sure what else to do at this point..

Thanks for any advice
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Old 20.02.2015, 17:59
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Re: How long does agency have to decide on new tenant?

Agencies are no different to owners in the choice of substitute tenant rules.

They can keep your deposit up to 12 months.

If you enter - return deposit - on the EF search function you will find more on this subject.
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Old 20.02.2015, 18:14
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Re: How long does agency have to decide on new tenant?

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Hi

My agency took almost 3 weeks (from receipt of all required paperwork) to decide if a new tenant was suitable for my apartment which then resulted in the loss of that person (and all 3 other applicants) and I ended up having to pay an extra 2 months rent.

I've read on the web that the landlord has 30 days to decide on a new tenant, but does that count for agencies? There was nothing written in my rental contract on how long they should take to decide..only that I have to present new tenants.

Is it worth to contact the tenants association? The extra rent was 2800 CHF, not a small amount of money and I fulfilled my end of the contract by providing 4 potential tenants..

They also still have not returned my deposit or remaining overpaid rent. I was told on the handover day I had nothing to pay and therefore would get back my full deposit. I moved out on the 16th January. I have chased multiple times but they don't return my calls or emails..I am really not sure what else to do at this point..

Thanks for any advice
which agency is it? you said you already paid? if so, didn't you already then agree that you were liable?
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Old 21.02.2015, 12:11
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Re: How long does agency have to decide on new tenant?

HEV Zurich

Yes I paid but I felt like I had no choice really. I was told (by someone who defaulted on his own rent when he had a dispute) that it would be worse not to pay and I would just end up with all the late fees on top and then legal fees if they decided to take me to court like he did..
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