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Old 01.06.2015, 12:08
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Lost a key of flat

hi everyone,

I lost my key of flat one week ago, that's a KABA STAR key also the key for front door.
I was told I need to pay 500 CHF at least to replace new lock for my flat, is it correct?
any other cheaper solution? that's really expensive for me
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Old 01.06.2015, 12:14
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Re: Lost a key of flat

normally the property manageer gives a set of 3 keys. where are the other two?

You can demand the other two if you have not been given them. Mister minit charges CHF75 to make a duplicate.
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Old 01.06.2015, 12:18
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Re: Lost a key of flat

When you leave you will have to replace the locks for security reasons, since you can't hand the key back they can't know you haven't kept it. Annoying and a bit anal but not unreasonable.

However, I can't see how they can demand that before then, it's your choice as to whether you take the risk or not, depending on if the key was identifiable etc.

They have the right to track key cutting (so they get them all back), but not to stop you or insist on other costs.
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Old 01.06.2015, 12:19
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Re: Lost a key of flat

500 to replace your own lock is not too bad. There are stories of people having to replace the entire building's locks.

Your insurance should pay.
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Old 01.06.2015, 12:21
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Re: Lost a key of flat

Those keys are serialized. In a multi-tenant units, I can see why changing the locks can cost up to that much. But before you do, wait as long as you can. Found keys are often turned into the police or lost and found. The serial number allows them to trace and contact you. You might still get your key back. So it has happened for me.
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Old 01.06.2015, 12:21
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Re: Lost a key of flat

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Mister minit charges CHF75 to make a duplicate.
Mister Minit shouldn't be cutting KABA STAR keys for the tenant (I'm not sure that they even hold the blanks - I think only Kaba can cut them).
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Old 01.06.2015, 13:03
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Re: Lost a key of flat

For reference we were told 400 CHF for replacing:

5x keys

4x locks (flat, postbox, cellar, garage)

I've never heard of them having to replace the building locks (to do that they would have to replace the locks of all the tenants as well), and the main building door is never going to be as secure in most cases you just have to press enough buzzers to get in!

So 500 CHF for one key and one lock sounds high to me.

Re. Kaba keys - Mister Minit could cut them if they're registered with Kaba and go through the whole authority check before doing it.
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Old 02.06.2015, 22:16
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Re: Lost a key of flat

OK, so I've had a new Swiss experience - blatant lie from the lady at Decimo Immobilien.

I've been stonewalled and had plenty of passive aggressive, but this woman was clearly simply lying to avoid a discussion.

Total cost for locks received today - 1258 CHF.

My conclusion - never rent from or through Decimo, or trust anything they say.
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Old 02.06.2015, 22:44
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Re: Lost a key of flat

I can recommend keyfinder... They sell a keytag which has a serial number and if your keys are found, the finder can place them into the nearest postbox and they will be sent to keyfinder, who email you immediately and charge a fee for return, I think around 15chf. We have had keytags on all our keys for the past seven years and over that time have lost a key twice. Once was accidental from a bag or pocket, and the other was carelessness by one of my children. Both times our keys were found by helpful strangers and returned to us amazingly within 24 hours via Keyfinder.

You can pick up an info card at the post office.

https://www.postshop.ch/de/Search/Se...uery=keyfinder

Unfortunately it doesn't help the original poster, my only consolation is that the amount you were charged for changing all the locks and keys sounds about right... Ouch!
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Old 03.06.2015, 00:39
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OK, so I've had a new Swiss experience - blatant lie from the lady at Decimo Immobilien.

I've been stonewalled and had plenty of passive aggressive, but this woman was clearly simply lying to avoid a discussion.

Total cost for locks received today - 1258 CHF.

My conclusion - never rent from or through Decimo, or trust anything they say.
OMG, that's ridiculous

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I can recommend keyfinder... They sell a keytag which has a serial number and if your keys are found, the finder can place them into the nearest postbox and they will be sent to keyfinder, who email you immediately and charge a fee for return, I think around 15chf. We have had keytags on all our keys for the past seven years and over that time have lost a key twice. Once was accidental from a bag or pocket, and the other was carelessness by one of my children. Both times our keys were found by helpful strangers and returned to us amazingly within 24 hours via Keyfinder.

You can pick up an info card at the post office.

https://www.postshop.ch/de/Search/Se...uery=keyfinder

Unfortunately it doesn't help the original poster, my only consolation is that the amount you were charged for changing all the locks and keys sounds about right... Ouch!
Thank you so much for this helpful info, but my case was that I think I lost my key in cargo cabin in airplane, cause my backpack was the check in baggage, or in Berlin, I spend three days there. after came back to Zurich, I found out my key is missing.

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Those keys are serialized. In a multi-tenant units, I can see why changing the locks can cost up to that much. But before you do, wait as long as you can. Found keys are often turned into the police or lost and found. The serial number allows them to trace and contact you. You might still get your key back. So it has happened for me.
Lucky you, but my case is I went to Berlin two weeks ago, before got on plane, I remembered clearly the key was in my backpack, however I checked in my backpack, after spending 3 days there, on the way back to Zurich flat I found out my key is missing, so really not sure if it's in airplane or in Germany, do you think it's still possible that some German guy could recognize it and send back to Switzerland?

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normally the property manageer gives a set of 3 keys. where are the other two?

You can demand the other two if you have not been given them. Mister minit charges CHF75 to make a duplicate.

Well me and my boyfriend holding rest two keys each. but still one is missing.
could Mister minit cut a KABA STAR key?

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500 to replace your own lock is not too bad. There are stories of people having to replace the entire building's locks.

Your insurance should pay.

The thing is I'm just a traveler, the insurance is just basic

Last edited by 3Wishes; 09.06.2015 at 15:55. Reason: merging consecutive replies
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Old 03.06.2015, 06:01
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Re: Lost a key of flat

Tom in Tessin will tell you they can cut a key in Italy very cheaply. So maybe take your next holiday there?

You only need to change all the locks in the building if you lost the key near your apartment. Losing the key in Berlin cannot justify the changing of all the locks in the building.
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Old 03.06.2015, 08:53
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Re: Lost a key of flat

A young family member lost the key to her Grandmother's apartment, we were told it would cost 750CHF to replace!!!

Luckily after a massive search of the grounds it was found. I was under the opinion that it was so expensive because they would have to break down the door or severely damage it to fix it and replace the front door? Nobody told me this I just guessed because there aren't any screws etc on the door handle at the front.

I'm shocked and disappointed for you.

Wow and we complain in UK about Locksmiths and their call out charges!!!
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Old 03.06.2015, 09:06
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Re: Lost a key of flat

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OK, so I've had a new Swiss experience - blatant lie from the lady at Decimo Immobilien.

I've been stonewalled and had plenty of passive aggressive, but this woman was clearly simply lying to avoid a discussion.

Total cost for locks received today - 1258 CHF.

My conclusion - never rent from or through Decimo, or trust anything they say.
I'm sure that a basic Haftpflichtversicherung would cover that. At least my landlord told me the other day that a tenant in the building lost 2 keys out of 3 and now they have to replace all locks and keys in the building (including ours). He also told me that the guy's insurer will take care of the expenses.
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Old 03.06.2015, 11:03
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Re: Lost a key of flat

I lost the key to my post box!! What do i need to do?
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Old 03.06.2015, 11:09
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Re: Lost a key of flat

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I lost the key to my post box!! What do i need to do?
Change the lock.

Tom
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Old 03.06.2015, 11:18
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Re: Lost a key of flat

hehehe i know i need to change it. But am i allowed to call the person who does this myself? Or do i need to ask the administration for permission? And do i have to pay for this
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Old 03.06.2015, 11:34
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Re: Lost a key of flat

For reference Kaba key and lock costs from a reputable supplier can be found here:

http://shop.arthurweber.ch/?srv=sort...d=11&tenId=110

Unfortunately they're simply very expensive!

Related question - Mietverband shows the lifetime of a lock as 30 years, so would the owner be responsible for the used proportion of this period as is usually the case?
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Old 03.06.2015, 12:34
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Re: Lost a key of flat

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I'm sure that a basic Haftpflichtversicherung would cover that.
Loosing a key is not covered with Haftpflichtversicherung. If you have a small child and he/she lost the key - you have small chance that they will cover it, but otherwise - not.

I lost my keys about 3 years ago and paid around 1000 to the landlord. Key from the office was also lost, but luckily they replaced all the locks and keys in the building in a short time by their own initiative and I was not charged.
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Old 03.06.2015, 12:46
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Re: Lost a key of flat

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hehehe i know i need to change it. But am i allowed to call the person who does this myself? Or do i need to ask the administration for permission? And do i have to pay for this or does the administrator or insurance pay?
Why don't you have a spare key?

You can do whatever you like, as long as you end up with a post box and 2 keys...
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Old 03.06.2015, 13:01
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Re: Lost a key of flat

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You can do whatever you like, as long as you end up with a post box and 2 keys...
... until you run into a problem when one of your neighbors is robbed and they discover that it's you who lost the key and didn't report it. Normally one key here opens several doors in the building (+ garage + velokeller +...)...
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