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Old 01.06.2015, 12:14
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Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Hi all,

I know this topic is something common here but I couldnt find anything quickly , so if there is someone out there that can clear my head I'll be sooo grateful

The dishwasher in our appartment did not work anymore and my husband checked the papers (from the landlord) and it's still under warranty so when he called them they noted down everything , serial number ,etc... and the next day they rang back to say "yes it's under warranty" and very soon we had the guy coming over to fix it.

Two weeks later , the bill arrived 400CHF ! This is sooo ridiculous because we can buy a brand new dishwasher for that amount and it'll be muuuch better than this bauknecht -- I really really have only bad words to say about this brand ( we have dishwasher+washing mashine+dryer) horrible.

So is this common or possible that it's up to us to pay this , or the landlord or just return the bill to them ???!
I'm gutted , because of the Day 1 , this dishwasher was sooo bad and now if we have to pay for this crap uhhhhgggrrrrr
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Old 01.06.2015, 12:18
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Before you panic, you could ask for an explanation. Maybe the bill is meant to be paid by your landlord or the maintenance contract. You don't have to blindly pay every bill that comes to you without your understanding.
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Old 01.06.2015, 12:20
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

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and the next day they rang back to say "yes it's under warranty" and very soon we had the guy coming over to fix it.

Two weeks later , the bill arrived 400CHF !
Have you called them to query it? Most likely they've just made a mistake and you shouldn't need to pay it.

But of course it makes much more sense to ask a random group of strangers on the internet than just pick up the phone again, doesn't it?
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Old 01.06.2015, 12:21
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Define warranty please - is it the standard two years, in which case there should be no charge.

If it's an insurance policy, it could state an excess that has to be paid.

If the item is included in the apartment, just forward with a polite letter to the landlord.

Before you do anything, check what they're charging for - e.g. it isn't something like blockage that they think is your fault, misuse or whatever.
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Old 01.06.2015, 12:25
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Well sometimes it is a good idea to ask for opinions first, before confronting the other party. I imagine if I get into an argument, or if I have to make a decision right away over the phone, it is much better if I am well informed and know my rights
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Old 01.06.2015, 12:30
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Did you inform and do this through your landlord, or independently?
There may be a certain protocol to be followed, regarding warranties.

I'm a landlord - if my tenant has a problem, they inform me and if I can't sort it out myself, then I get someone in - usually at my expense, depending on exact circumstances.

If my tenant wants to attempt to remedy a problem, themselves, it could well turn out to be at their own expense - again depending on exact circumstances.
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Old 01.06.2015, 12:38
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Thank you so much for your replies ))

Firstly, it really does look like a bill and the second page is one of those bank payment slip with ......my husband's name on it and not the landlord

The reason why I am shocked is because now I really dont understand what does it mean "under guarantee" here in switzerlad! ??

For ex. in France , if it is not under guarantee , you will pay only for the person coming to your place and giving you 'an estimation' of how much it'll cost you.

So this is really sneaky and not correct. What in particular makes me angy it is because my husband told me, dont sign anything and when the guy finished he asked me to sign something on his laptop and I did, because I just couldnt say "no no nooooo" )) (the guy that came couldnt speak any english or french so I was really stuck)

here is the first page of the bill, and the second is a payment slip :sobbing:
ghhrrrrr

[IMG][/IMG]
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Old 01.06.2015, 12:47
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

TiMow I understand what you mean and my husband is quite aware of the procedures here ,etc.. and from what I can remember, our landlord left us all the papers from the appliances so in case we have a problem....
Therefore, when he rang them he made sure that it is under warranty , they confirmed it but over the phone (haha) and here we are ...

Again, if the object is under warranty=guarantee (dont know which one applies here) why are they asking the full repair to be paid by us or the landlord. ? that's something I find crazy.

Year and a half ago, our phillips lcd tv broke down it was under warranty, they took it, replaced the damaged part (the most expensive actually) and that was it.

I will write here what bauknecht told us ...soon as my hus. speaks to them
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Old 01.06.2015, 12:58
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

The warranty is not your concern.The landlord has to deal with it.

If you rent, your first call in such a case ALWAYS goes to the landlord. Since you are not the owner of the dishwasher, you do not have to pay for its replacement if it is just normal wear and tear. You pay for it with your rent and this includes also wear and tear.
Normally, the landlord has an insurance for such cases. He makes a call to his trusted plumber and they contact you to make an appointment with you to replace the wretched thing .

The landlord might not be happy that you did everything on your own because he might have an obligation to use a specific plumber and he may refuse to pay somebody else.

Wish you luck!
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Old 01.06.2015, 13:00
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Thank youuuuu , oh nooo, it just seems to be we've put ouselves in a big mess
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Old 01.06.2015, 13:15
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

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Thank youuuuu , oh nooo, it just seems to be we've put ouselves in a big mess
Don't panic - if the landlord gave you the warranty papers there's a reasonable implication they were OK for you to use them.

Bauknecht are a reputable company, so you have no real worries on that front unless the warranty specifies an explicit procedure that must be followed. Did you use them because they're mentioned in the document or something?

Also, landlords do have a responsibility to maintain the property, and it's factored into the costs. In my experience they don't like to spend more than they need, but also accept justifiable expenses without issue.
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Old 01.06.2015, 13:17
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Ignoring the fact that you should have informed your landlord and got him to sort it out (as others have mentioned), you've got a bill for a new heating element and a descaling.

Did you see the old element or did the repair chap tell you why it had failed?

It's a guess here but it may have got too much limescale on it which may not actually be covered under warranty.

Hope you get the bill sorted!
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Old 01.06.2015, 13:40
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

My question after seeing the invoice is: did you regularly fill the salt container of your machine with dishwasher salt?

If not the warranty will void...

Remember you are living in a hard water area (Berne and surrounding Gemeinden) and salt is used to remove the hardness of mineral ions (calcium and magnesium) from the tap water.
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Old 01.06.2015, 15:07
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

If you have a fault always consult the landlord or agent 1st before you call an engineer, saves things like this.

If all the products were new, did you return the warranty registration cards or did the owner, have they even been returned? If they haven't been then that could affect any warranty claim.

What was the actual fault, as if it's something like lack of salt, or they think the machine has been "mis-used" then that would not be covered by warranty.
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Old 01.06.2015, 15:41
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

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If all the products were new, did you return the warranty registration cards or did the owner, have they even been returned? If they haven't been then that could affect any warranty claim.
The warranty card thing is a classic ploy by manufacturers - Swiss law states quite clearly that the warranty is by default two years, no requirement to fill in any forms, register or anything else except keep proof of purchase.
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Old 01.06.2015, 15:47
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

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The warranty card thing is a classic ploy by manufacturers - Swiss law states quite clearly that the warranty is by default two years, no requirement to fill in any forms, register or anything else except keep proof of purchase.
Which a tenant won't have, so completing the warranty registration paperwork is hardly a hardship. It also gives the manufacturer the contact details of the tenant and as such mean its easier to instruct warranty work after consultation with the owner.

OFF TOPIC. That law would only be applicable to items bought in CH afaik, otherwise the warranty would be controlled by the terms offered in the country of purchase... which would be on the reciept, which the tenant may or may not have

Last edited by Papa Goose; 01.06.2015 at 16:27.
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Old 01.06.2015, 16:02
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Re: Dishwasher repair (under warranty) still have to pay 400CHF!!shocked!

Unfortunately warranties seem to lull folks into a false sense of security. The vast majority only cover manufacturing defects, and often the problem is a result of wear and tear or misuse. I'm not saying you misused your dishwasher, but I'm thinking along the same lines as Tom1234...did you regularly add salt and use a de-greasing agent?

Also it's not totally clear from your first post...who is "them?" The landlord or the dishwasher manufacturer? If you called the manufacturer yourself then you may well be stuck with the bill.

I agree with others - don't panic yet. Stay calm while you sort the details so that you don't make any mistakes.
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