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wolan 04.06.2015 11:28

Heiz- und Betriebskostenabrechnung
 
Hi,
as every year I have received the Heiz- und Betriebskostenabrechnung.
The bill tells you how much you have to pay extra because of additional costs incurred for heating and operational costs.

This year is particularly expensive, so I took sometime to analyze these costs in the last years.

Jahr Abrechnung
-------------------------

2012 -150 CHF (they gave me money back)

2013 +400 CHF

2014 +550 CHF

2015 +640 CHF!!!!

Livit (this is the company managing the building) says that there where some additional costs this year, but the problem is more that my family has increased the consume of water of 400 CHF since 2012

Now I do not understand how is this possible. We did not change our habits so I am sure we are not consuming more then we are used to do.

What can I do? Who can help me? I have heard of a tenant union.

Thank you very much in advance.

Tom1234 04.06.2015 11:41

Re: Heiz- und Betriebskostenabrechnung
 
Quote:

Originally Posted by wolan (Post 2399828)
Hi,
as every year I have received the Heiz- und Betriebskostenabrechnung.
The bill tells you how much you have to pay extra because of additional costs incurred for heating and operational costs.

This year is particularly expensive, so I took sometime to analyze these costs in the last years.

Jahr Abrechnung
-------------------------

2012 -150 CHF (they gave me money back)

2013 +400 CHF

2014 +550 CHF

2015 +640 CHF!!!!

Livit (this is the company managing the building) says that there where some additional costs this year, but the problem is more that my family has increased the consume of hot water of 400 CHF since 2012

Now I do not understand how is this possible. We did not change our habits so I am sure we are not consuming more then we are used to do.

What can I do? Who can help me? I have heard of a tenant union.

Thank you very much in advance.

Ask to see the meter readings for the time you've been there. Check the latest reading with what the meter is actually reading.

There may not even be a meter for each apartment - it may just be a percentage.

wolan 04.06.2015 11:53

Re: Heiz- und Betriebskostenabrechnung
 
This is another very annoying thing actually. I asked them to provide the detailed Abrechnung (detailed bill) but they say they will not send it. I have to go there to their offices and have a look if I want.

I have no time for this and to be honest I do not understand where is the problem in providing the details of the bill they are charging against. Should it not be my right to have it?

Thank you.

Tom1234 04.06.2015 12:27

Re: Heiz- und Betriebskostenabrechnung
 
Quote:

Originally Posted by wolan (Post 2399845)
This is another very annoying thing actually. I asked them to provide the detailed Abrechnung (detailed bill) but they say they will not send it. I have to go there to their offices and have a look if I want.
.

This kind of thing really annoys me here. Haven't they heard of email and a quick scan of the documents?
How's that going to take longer than if you visit?

Quote:

Originally Posted by wolan (Post 2399845)

I have no time for this and to be honest I do not understand where is the problem in providing the details of the bill they are charging against. Should it not be my right to have it?
.

I don't know but when I went to look for the meters for our place, I found there weren't any. They had not been put in to save money and it was one of two things that I didn't check to see whether they were on the contract.

That's why I said check. They may be doing rough and ready calculations and someone may have decided that you pay more as you have more people in your apartment.


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