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Old 19.06.2015, 14:04
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Promises made at house handover broken- have we been fleeced?

So we found a nice house in Muri,and organised for hubby to move in .
This was done mid February .
I was there at the handover and we were promised :

A new front door - too expensive to repair apparently .too cold now will be done in the Spring

All the shutters painted - too cold now it will be done in the Spring.

Trees at the back of the property to be cut back - in the Spring

Balcony railings to be painted - in the Spring..

Well it's now June and I move in soon and the works are not done .

I sent a reminder 1st June suggesting it's done before I arrive . Since then we have met with much stalling and changing of stories .

The agent has first told us she is aware but quotes need to be done .then they need to be approved by landlord, then it was she was on holiday in February and March so didn't know everything besides major works not completed. We were promised an answer by today ..

Today she claims none of the works were ever promised !

I don't have the copy of the handover to hand, so I am not sure what was or not noted on there.

We have a relocation agent who should be acting on our behalf but any input as to where we stand?
Is it our word against hers? I feel like we are being taken as the rich expats who won't fight and I am not a happy bunny!

Hubby was toldby neighbours that the landlord is Swiss ( we were told British) and he does nothing for the house 😒

Any input , ideas or experiences are welcome at this point.we are in a semi and for the money we pay I would expect it to be in the same good order outside as the property next door!
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Old 19.06.2015, 14:14
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Re: Promises made at house handover broken- have we been fleeced?

Join the Swiss tenants association.

https://www.mieterverband.ch/

Any problems that require fixing should be noted on the handover document so check that first to be absolutely sure what was agreed.

This may help too:

http://www.homegate.ch/rent/advisor/...aw/taking-over
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Old 19.06.2015, 14:43
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Re: Promises made at house handover broken- have we been fleeced?

Thanks for the advice.

Am hoping our investment in a relocation agent will help us in this case!
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Old 19.06.2015, 15:47
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Re: Promises made at house handover broken- have we been fleeced?

If you can find something in writing, then you have more of a leg to stand on.
Otherwise, it would seem you are right, it's your word against theirs unfortunately. Joining the Mietverband is the first step to sorting out the problem. Good luck
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Old 19.06.2015, 15:55
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Re: Promises made at house handover broken- have we been fleeced?

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We have a relocation agent who should be acting on our behalf but any input as to where we stand?
Was the relocation agent at the handover?

If so you have a witness to the verbal contract - an email or letter from them confirming the agreement could go a long way to persuading the agents that you have enough proof to take it to arbitration and win.
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Old 19.06.2015, 16:20
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Re: Promises made at house handover broken- have we been fleeced?

YEs the relocation agent was there as well as me , my son and husband ..😡
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Old 19.06.2015, 17:06
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Re: Promises made at house handover broken- have we been fleeced?

I'd suggest:

1. Get the relocation agent to confirm (to you) in writing what was agreed.

2. Ask the relocation agent sort it out - their job is to help you to find a place and settle in, it reflects badly on them if they don't and I assume the chance of a poor report on them to your employer would be an encouragement for them to fix it.

Do 1 before you start 2 - so they don't just "forget" what was agreed to avoid having to deal with it.

Final option is to join the Mietverband for advice (tenants association - just search the forum), and/or take it to arbitration "Schlichtung" (https://www.ag.ch/de/gerichte/schlic...ehoerden_1.jsp).
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Old 26.06.2015, 11:09
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Re: Promises made at house handover broken- have we been fleeced?

Update .. An appointment has been made with my husband to assess the works - painting we think so maybe it will still happen but just slowly!

Oh and more confusion , the chimney sweep came to do the heating , but it was already done in November when the last tenant was leaving! I think they just fancied some more money from some new tenants!
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Old 26.06.2015, 11:21
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Re: Promises made at house handover broken- have we been fleeced?

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Update .. An appointment has been made with my husband to assess the works - painting we think so maybe it will still happen but just slowly!

Oh and more confusion , the chimney sweep came to do the heating , but it was already done in November when the last tenant was leaving! I think they just fancied some more money from some new tenants!
It is a bit odd that you should be charged for having the chimney swept at all on a rental property. Is this for the central heating, or for a fireplace? AFAIK central heating maintenance costs are the usually on the owner's dime, for a fireplace the renter's.
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Old 26.06.2015, 11:30
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Re: Promises made at house handover broken- have we been fleeced?

That is what I would have thought as it was so when we lived in Germany, but they are saying it is our cost . We asked for the chimney to be swept as we want to use it and they said it's not been used so it won't need it, however if the chimney sweep had been doing that they were going to pay!

The mystery deepens!

Is there a site somewhere that has the rules about who pays what and how often stuff needs maintenance - eg painting outside ?
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Old 26.06.2015, 12:07
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Re: Promises made at house handover broken- have we been fleeced?

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It is a bit odd that you should be charged for having the chimney swept at all on a rental property.
Apartment would be odd (as it would be added to the NK after partitioning), for a house it's normal.

Tom
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Old 26.06.2015, 12:31
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Re: Promises made at house handover broken- have we been fleeced?

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Apartment would be odd (as it would be added to the NK after partitioning), for a house it's normal.

Tom
Exactly. We were liable for the cost of having the chimney swept in our rental house here and in most places you're obliged to have the chimney swept once per year and receive notification from the commune about it.
In reality we lived there for nearly three years and never had it swept at all nor received notification that it had to be done but we never actually used the chimney.
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Old 26.06.2015, 12:36
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Re: Promises made at house handover broken- have we been fleeced?

Our confusion was that the sweeping for the heating was done only 6 months ago. The chimney has not been swept despite us asking for it to be done ,they seem to think that the fact it hasn't been used negates any action . Let's see how many dead birds are stuck in there when we light it come winter....
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Old 26.06.2015, 12:46
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Re: Promises made at house handover broken- have we been fleeced?

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Oh and more confusion , the chimney sweep came to do the heating , but it was already done in November when the last tenant was leaving! I think they just fancied some more money from some new tenants!
We had the same thing - letter from gemeinde clearly states "every two years", sweep said it was supposed to be every year and tried to persuade that this was the case "because the previous owner always did". Especailly when it's a monopoly I find that sort of thing totally unacceptable.

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Is there a site somewhere that has the rules about who pays what and how often stuff needs maintenance - eg painting outside ?
http://www.mieterverband.ch/1652.0.html
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Old 28.06.2015, 22:00
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Re: Promises made at house handover broken- have we been fleeced?

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2. Ask the relocation agent sort it out - their job is to help you to find a place and settle in, it reflects badly on them if they don't and I assume the chance of a poor report on them to your employer would be an encouragement for them to fix it.
Very few people go back to HR and tell them the relocation agent did a lousy job. That is why companies continue to use the same relocation agents even if many employees thought the agent was awful.

A good relocation agent makes sure what was promised at the handover is seen to. I always made sure everything was in writing because it is much harder for a landlord to pretend they never agreed to something if everything was written down.

Last edited by Mrs. Doolittle; 30.06.2015 at 13:29. Reason: typo
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Old 29.06.2015, 10:27
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Re: Promises made at house handover broken- have we been fleeced?

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Especailly when it's a monopoly I find that sort of thing totally unacceptable.
Chimney fires are pretty unacceptable here too, but we very rarely see them here, i wonder why......
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Old 29.06.2015, 10:58
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Re: Promises made at house handover broken- have we been fleeced?

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Is there a site somewhere that has the rules about who pays what and how often stuff needs maintenance - eg painting outside ?
http://www.mieterverband.ch/1652.0.html
This table does not say when something has to be renovated, refurbished, or replaced. It shows when it is considered as written off and the tenant would be no longer liable if the tenant damaged it.

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Kein automatisches Recht auf Ersatz

Bei laufenden Mietverhältnissen haben Mieter nicht ohne Weiteres Anspruch auf die Erneuerung von Einrichtungen, deren Lebensdauer abgelaufen ist. Ein entsprechender Anspruch besteht nur, wenn Einrichtungen mangelhaft sind und deren Weiterbenutzung nicht mehr zugemutet werden kann. Zu so genannten Schönheitsreparaturen ist der Vermieter nicht verpflichtet.
No automatic right to an replacement.

In an ongoing rental agreement, tenant have no implicit right to get a replacement once the lifetime of the item is over. A replacement right only exists if the item is malfunctioning and the usage is no longer possible. The landlord is not obliged to perform any cosmetic or decorative repairs.
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Old 29.06.2015, 13:26
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Re: Promises made at house handover broken- have we been fleeced?

I've heard this many times - landlord stating that this and that will be done, windows replaced, this replaced, etc., etc. Surprisingly, the work was never done, and no written record of the discussion was ever made. I sometimes think it's a marketing ruse simply to get you to sign on the dotted line..

On the other side, I have moved in to places where the landlord showed the damaged items, and explained what it was, documented it, etc. I expect the previous tenant had lost a portion of his deposit as a result, but surprisingly the items were not fixed or repaired. Hmm.
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Old 30.06.2015, 10:42
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Re: Promises made at house handover broken- have we been fleeced?

Hello I was wondering if anyone could help me. I am due to leave Switzerland oat the end of July.
I told the Verwaltung that I was leaving and if I could arrange an inspection date. They told me that the Verwaltung was changing from the beginning of July and I should contact the new ones. Needless to say the new one said that they couldn’t arrange anything until the beginning of July. I was worried about availability of cleaners, flights etc so I booked them. Now the new Verwaltung has told me he is on holiday and can’t possibly do an inspection on the date proposed.
I don't really know what I can do. Can anyone advise? I am worried about not being there for the inspection and him charging me money for things that aren’t a problem and I wouldn’t be able to argue my case.
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