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Old 17.08.2015, 17:45
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Overcharged by moving company

Hi

I have looked on the forum to see if this topic is covered, but does not seem to be (apologies if it is).

I recently moved to a new apartment. When I got the bill, the number of hours seemed excessive.

The moving company indicated that it took 3 hours to load 20 boxes, a bed, table, cupboard, chest of draws, sofa and TV and drive to my apartment (30 min away). This was loaded from their warehouse, as I had to put my furniture in storage while I was overseas for 3 months.

Also, the workers told me that the warehouse is 30 min away from the apartment, but later on the owner of the moving company claimed that it took 1 hour (they are Urdorf in the western part of Zurich - not sure if I can mention their name on this forum).

Does this seem reasonable? Is there an ombudsman I can go to? Should I pay now and then try and use a dispute resolution party to get part of my money back?

Thanks in advance
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Old 17.08.2015, 17:47
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Re: Overcharged by moving company

Sounds about right, travel time in both directions is normal, as you know people are paid high salaries in Switzerland
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Old 17.08.2015, 17:51
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Re: Overcharged by moving company

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Hi

I have looked on the forum to see if this topic is covered, but does not seem to be (apologies if it is).

I recently moved to a new apartment. When I got the bill, the number of hours seemed excessive.

The moving company indicated that it took 3 hours to load 20 boxes, a bed, table, cupboard, chest of draws, sofa and TV and drive to my apartment (30 min away). This was loaded from their warehouse, as I had to put my furniture in storage while I was overseas for 3 months.

Also, the workers told me that the warehouse is 30 min away from the apartment, but later on the owner of the moving company claimed that it took 1 hour (they are Urdorf in the western part of Zurich - not sure if I can mention their name on this forum).

Does this seem reasonable? Is there an ombudsman I can go to? Should I pay now and then try and use a dispute resolution party to get part of my money back?

Thanks in advance
Which is the excessive part? How many hours do you think it should've taken?
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Old 17.08.2015, 18:04
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Re: Overcharged by moving company

For two workers:
15 min loading
30 min driving
15 min unloading
30 min driving back

Makes 3h in total. Seems to be about right.
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Old 17.08.2015, 19:01
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Re: Overcharged by moving company

Hi all, thanks for the replies so far.


I was first told that the entire move took 5 hours and 45 min. Then I complained and the moving company brought it down to 5 hours and 15 minutes.


--Breakdown as follows:
The movers were at my place for 1 hour and 45 minutes to offload and assemble -- i.e. 30 min to offload and then 1h15 min to assemble the bed, cupboard. No problem so far, as I was there.


The workers told me that it took 30 min to drive back to the warehouse (Google says 22 min but anyway). I assume it took the same time to get to my apartment (so another 30 min).


That means that it took them 2 and a half hours to load the van! Again 20 boxes plus furniture. Surely this cannot be? Everything was pre-packed and only took 30 min to offload.


When I challenged the moving company they told me that they didn't want to get into numbers and that the drive took 1 hour each way, despite the staff saying 30 min.


Surely it cannot take so long to load the van and drive? What are my options? Is there an ombudsman or other dispute resolution process?
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Old 17.08.2015, 19:32
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Re: Overcharged by moving company

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Hi all, thanks for the replies so far.


I was first told that the entire move took 5 hours and 45 min. Then I complained and the moving company brought it down to 5 hours and 15 minutes.


--Breakdown as follows:
The movers were at my place for 1 hour and 45 minutes to offload and assemble -- i.e. 30 min to offload and then 1h15 min to assemble the bed, cupboard. No problem so far, as I was there.


The workers told me that it took 30 min to drive back to the warehouse (Google says 22 min but anyway). I assume it took the same time to get to my apartment (so another 30 min).


That means that it took them 2 and a half hours to load the van! Again 20 boxes plus furniture. Surely this cannot be? Everything was pre-packed and only took 30 min to offload.


When I challenged the moving company they told me that they didn't want to get into numbers and that the drive took 1 hour each way, despite the staff saying 30 min.


Surely it cannot take so long to load the van and drive? What are my options? Is there an ombudsman or other dispute resolution process?
Loading a van can take a very long time, you need to try it one day & see. They had to get the packages out of storage probably on another floor with trollers & elevators. Your goods won't have been sitting in the loading bay for 3 months.
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Old 17.08.2015, 20:02
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Re: Overcharged by moving company

Why didn't you get a quote before you chose them?

My last experience with a moving company here, I had to find one at the last minute. I rang one company up, they gave me a price, I took it. The day before the move they rang back, told me the price was too low, and added a couple of hundred francs on top. I was too shocked to say anything but 'yes'.

Then I gathered my wits, found another moving company, got a much better quote, and rang the first moving company up and told them I'd found someone else and what I thought of their business practice.

In the end, it took slightly longer than planned but I paid the difference happily.

But if you didn't get a quote before hand, it seems to me you're in a poor position to argue from. You haven't got a starting point of 'you told me it would cost x' or 'you told me it would take y'.
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Old 18.08.2015, 15:29
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Re: Overcharged by moving company

No - ofcourse I got a quote before.

They said it would be CHF 200/hr but they didn't say that it would take 2.5 hours to load a truck. They also didn't say that it would take double the time to drive to my apartment.

They are stretching the hours to make more money off me.
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Old 18.08.2015, 15:50
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Re: Overcharged by moving company

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Hi all, thanks for the replies so far.


I was first told that the entire move took 5 hours and 45 min. Then I complained and the moving company brought it down to 5 hours and 15 minutes.


--Breakdown as follows:
The movers were at my place for 1 hour and 45 minutes to offload and assemble -- i.e. 30 min to offload and then 1h15 min to assemble the bed, cupboard. No problem so far, as I was there.


The workers told me that it took 30 min to drive back to the warehouse (Google says 22 min but anyway). I assume it took the same time to get to my apartment (so another 30 min).


That means that it took them 2 and a half hours to load the van! Again 20 boxes plus furniture. Surely this cannot be? Everything was pre-packed and only took 30 min to offload.


When I challenged the moving company they told me that they didn't want to get into numbers and that the drive took 1 hour each way, despite the staff saying 30 min.


Surely it cannot take so long to load the van and drive? What are my options? Is there an ombudsman or other dispute resolution process?
So because it took 30 minutes to randomly grab items from a truck and deposit into your place, basically anywhere or with your direction, it naturally should take 30 minutes to carefully Tetris them together inside, using straps and insuring that heavy pieces do not go on top of fragile ones? I see...obvious logic.
And Google maps...clearly there will be no traffic, or anything else such as safe, slow cautious driving to prevent the damage of your items, to get in the way of that 22 minute benchmark.
Go ahead, pay an hourly ombudsman...but who will you hire to sue him as well when you don't agree with how many hours he racked up to help you with this one?
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Old 18.08.2015, 15:58
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Re: Overcharged by moving company

I contacted the moving company in Uznach and spoke with the manager. He said that an hourly rate was agreed but no limit on the hours.

I asked him how he felt charging 5.25hrs for a 3hr job.

He responded on Instagram


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Old 18.08.2015, 17:04
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So because it took 30 minutes to randomly grab items from a truck and deposit into your place, basically anywhere or with your direction, it naturally should take 30 minutes to carefully Tetris them together inside, using straps and insuring that heavy pieces do not go on top of fragile ones? I see...obvious logic.
And Google maps...clearly there will be no traffic, or anything else such as safe, slow cautious driving to prevent the damage of your items, to get in the way of that 22 minute benchmark.
Go ahead, pay an hourly ombudsman...but who will you hire to sue him as well when you don't agree with how many hours he racked up to help you with this one?

No, you are taking my words out of context.

If it took 30 min to offload, I would expect that it would take the same or reasonably longer to load. i.e. from 30 min to 60 min. But no, not 2.5 hours . I have phoned 2 other moving companies. They also feel that there is something wrong with the timing. Maybe it would have been wiser to contact them directly as opposed to posting here.

The travel timing was 22 min, and Google maps takes into account traffic conditions for that time of day. This was at 9h00 (to my apartment) and 11h30 (return) on a Friday, so there is not that much traffic in Zurich. I was willing to accept an increase in the time to say 30 or 35 min, but not to 60 minutes. The movers even told me that it took them 30 minutes to get to my place, so again you are taking my words out of context.

If you wish to comment on people's questions, may I ask that you do so in a respectful manner? I don't agree with the approach of making sarcastic remarks or trying to ridicule a person's post. The idea of the forum is to encourage people to share views, not make them think twice about posting in English Forum again.

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I contacted the moving company in Uznach and spoke with the manager. He said that an hourly rate was agreed but no limit on the hours.

I asked him how he felt charging 5.25hrs for a 3hr job.

He responded on Instagram


Ha ha ha, yes, spoke with someone at the ASTAG, that was a major error on my part. Lesson learnt.

Last edited by 3Wishes; 18.08.2015 at 18:18. Reason: merging consecutive replies
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Old 18.08.2015, 17:10
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Re: Overcharged by moving company

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No, you are taking my words out of context.

If it took 30 min to offload, I would expect that it would take the same or reasonably longer to load. i.e. from 30 min to 60 min. But no, not 2.5 hours . I have phoned 2 other moving companies. They also feel that there is something wrong with the timing. Maybe it would have been wiser to contact them directly as opposed to posting here.

The travel timing was 22 min, and Google maps takes into account traffic conditions for that time of day. This was at 9h00 (to my apartment) and 11h30 (return) on a Friday, so there is not that much traffic in Zurich. I was willing to accept an increase in the time to say 30 or 35 min, but not to 60 minutes. The movers even told me that it took them 30 minutes to get to my place, so again you are taking my words out of context.

If you wish to comment on people's questions, may I ask that you do so in a respectful manner? I don't agree with the approach of making sarcastic remarks or trying to ridicule a person's post. The idea of the forum is to encourage people to share views, not make them think twice about posting in English Forum again.
Did you say not much traffic from 9am to 11.30am in Zurich, on a Friday?

I was trying to be a bit obtuse. But, the questions were sincere. What else do you want other then people to totally agree with you and not help you realise perhaps this is standard? I do removals, but I only charge a flat rate, hence if there is a traffic jam then the cost remains the same. You are insulted and groan me for pointing out the facts.
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Old 18.08.2015, 17:17
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Re: Overcharged by moving company

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No, you are taking my words out of context.

If it took 30 min to offload, I would expect that it would take the same or reasonably longer to load. i.e. from 30 min to 60 min. But no, not 2.5 hours . I have phoned 2 other moving companies. They also feel that there is something wrong with the timing. Maybe it would have been wiser to contact them directly as opposed to posting here.
It might take 30 minutes to offload but it takes longer to get everything from the storage point to the loading dock to the truck. So, let us be reasonable and say 1.5 hours for the whole thing.

Also, other moving companies are not going to say "Yes, our competitor was very reasonable and we suggest that you keep your business with them", so take what they say with a pinch of salt.

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The travel timing was 22 min, and Google maps takes into account traffic conditions for that time of day. This was at 9h00 (to my apartment) and 11h30 (return) on a Friday, so there is not that much traffic in Zurich. I was willing to accept an increase in the time to say 30 or 35 min, but not to 60 minutes. The movers even told me that it took them 30 minutes to get to my place, so again you are taking my words out of context.
Google takes in to account average traffic conditions and from phones that are reporting position back due to maps usage. So, it might/might not be correct. Don't be stuck on those numbers . Also, 9 am is nowhere near not much traffic in Zurich.

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If you wish to comment on people's questions, may I ask that you do so in a respectful manner? I don't agree with the approach of making sarcastic remarks or trying to ridicule a person's post. The idea of the forum is to encourage people to share views, not make them think twice about posting in English Forum again.
This is just the way people speak here - a bit blunt and sometimes rude. Look at the advice and not the tone. I agree with you that it can rub some people off the wrong way. Don't get too worked up. It is not worth it.

All in all, maybe you were overcharged an hour or so (1.5 loading + 0.5 to house + 1.5 fixing + 0.5 back to work = 4 h). It is unfair but just take this as the price of a life lesson learned.
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Old 18.08.2015, 17:29
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Re: Overcharged by moving company

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It might take 30 minutes to offload but it takes longer to get everything from the storage point to the loading dock to the truck. So, let us be reasonable and say 1.5 hours for the whole thing.

Also, other moving companies are not going to say "Yes, our competitor was very reasonable and we suggest that you keep your business with them", so take what they say with a pinch of salt.



Google takes in to account average traffic conditions and from phones that are reporting position back due to maps usage. So, it might/might not be correct. Don't be stuck on those numbers . Also, 9 am is nowhere near not much traffic in Zurich.



This is just the way people speak here - a bit blunt and sometimes rude. Look at the advice and not the tone. I agree with you that it can rub some people off the wrong way. Don't get too worked up. It is not worth it.

All in all, maybe you were overcharged an hour or so (1.5 loading + 0.5 to house + 1.5 fixing + 0.5 back to work = 4 h). It is unfair but just take this as the price of a life lesson learned.

Thanks drkarthiks

Appreciate the detailed feedback and the helpful pointers. I have spoken to the moving company and found a middle ground for both parties. Regards
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Old 18.08.2015, 17:35
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Re: Overcharged by moving company

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Thanks drkarthiks

Appreciate the detailed feedback and the helpful pointers. I have spoken to the moving company and found a middle ground for both parties. Regards
You're welcome. Glad it worked out.
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Old 18.08.2015, 17:41
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Re: Overcharged by moving company

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It is unfair but just take this as the price of a life lesson learned.
A life lesson learned often in Switzerland.
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Old 18.08.2015, 18:51
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Re: Overcharged by moving company

Life lesson learned with a moving company, life lesson learned with doctors, dentists etc..

Small lessons like these make life miserable in Switzerland.

Even I can afford to pay , I would still be sad to feel overcharged.
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Old 18.08.2015, 20:02
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Re: Overcharged by moving company

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Hi

I have looked on the forum to see if this topic is covered, but does not seem to be (apologies if it is).

I recently moved to a new apartment. When I got the bill, the number of hours seemed excessive.

The moving company indicated that it took 3 hours to load 20 boxes, a bed, table, cupboard, chest of draws, sofa and TV and drive to my apartment (30 min away). This was loaded from their warehouse, as I had to put my furniture in storage while I was overseas for 3 months.

Also, the workers told me that the warehouse is 30 min away from the apartment, but later on the owner of the moving company claimed that it took 1 hour (they are Urdorf in the western part of Zurich - not sure if I can mention their name on this forum).

Does this seem reasonable? Is there an ombudsman I can go to? Should I pay now and then try and use a dispute resolution party to get part of my money back?

Thanks in advance
Frankly, I'd love to be your manager and count all the coffee/EF/toiletetc breaks you take. A pee? No more than 2 min., sorry dear.
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