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Old 25.11.2015, 17:24
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Regie is charging fees for research to find our rent payment?!

Hello all,

Just wondering if anyone has ever heard of any such thing, before I tell the regie that no one I've talked to has ever heard of any such thing. :-)

We recently renegotiated our rent, and signed a new lease about 2-3 months ago. At the time the new lease went into force, we started paying the new rent amount.

We never received the original copy of the lease back from the regie with the regie's signature on it. Around the time I (recently) wrote to ask them for it (again), they sent us a letter stating that we were two months behind on our rent, that they were going to send our file to the courts to collect the debt and cancel our lease, blah blah blah. They included a payment slip for the two months' rent plus a CHF20 late fee.

I followed up with the regie and our bank to provide evidence that we had paid our rent on time.

Turns out that the regie (apparently) sent out new orange payment slips with the new signed lease, which we never received - and the new payment slips had a new reference number.

They acknowledge now that we did pay our rent on time, but they still want us to pay the CHF 20 fee...and now they're saying it's a charge for research and extraordinary processing of our file.

What?! Is this normal?

I'm quite sure that we never received the new payment slips, and am even more confident that there was some problem on the regie's side because they also (apparently) sent letters to our bank with the updated information, and the bank never received their letters, either.

It's a relatively small amount of money, but I don't want to give them the idea that they can take us for a ride and charge us extra money whenever they feel like it, just because we're foreigners...
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Old 25.11.2015, 17:43
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Re: Regie is charging fees for research to find our rent payment?!

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Hello all,

Just wondering if anyone has ever heard of any such thing, before I tell the regie that no one I've talked to has ever heard of any such thing. :-)

We recently renegotiated our rent, and signed a new lease about 2-3 months ago. At the time the new lease went into force, we started paying the new rent amount.

We never received the original copy of the lease back from the regie with the regie's signature on it. Around the time I (recently) wrote to ask them for it (again), they sent us a letter stating that we were two months behind on our rent, that they were going to send our file to the courts to collect the debt and cancel our lease, blah blah blah. They included a payment slip for the two months' rent plus a CHF20 late fee.

I followed up with the regie and our bank to provide evidence that we had paid our rent on time.

Turns out that the regie (apparently) sent out new orange payment slips with the new signed lease, which we never received - and the new payment slips had a new reference number.

They acknowledge now that we did pay our rent on time, but they still want us to pay the CHF 20 fee...and now they're saying it's a charge for research and extraordinary processing of our file.

What?! Is this normal?

I'm quite sure that we never received the new payment slips, and am even more confident that there was some problem on the regie's side because they also (apparently) sent letters to our bank with the updated information, and the bank never received their letters, either.

It's a relatively small amount of money, but I don't want to give them the idea that they can take us for a ride and charge us extra money whenever they feel like it, just because we're foreigners...

Tell them to take you to court for Chf 20.-- they haven't got a leg to stand on
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Old 25.11.2015, 17:49
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Re: Regie is charging fees for research to find our rent payment?!

It's crazy .. Stupid, wrong.. They're at it.

My regie once e-mailed me to say i'd missed a payment a few months ago, could I please look into it and get back to them.. I checked my bank account, took a screen shot of the payment in the online statement, sent it back to them..

They e-mailed back next day, said they'd found the payment, apologised for 'alarming me' .. End of story.

That's how it should be.
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Old 25.11.2015, 18:06
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Re: Regie is charging fees for research to find our rent payment?!

Send them an invoice for 40 CHF to cover your time and costs in researching the missing payment.

Pay them their 20Fr as soon as they pay your 40.
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Old 25.11.2015, 18:13
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Re: Regie is charging fees for research to find our rent payment?!

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Tell them to take you to court for Chf 20.-- they haven't got a leg to stand on
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Send them an invoice for 40 CHF to cover your time and costs in researching the missing payment.

Pay them their 20Fr as soon as they pay your 40.
Just remember that when the lease is up they can get you out with the appropriate notice for no reason whatsoever.
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Old 25.11.2015, 20:21
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Re: Regie is charging fees for research to find our rent payment?!

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Send them an invoice for 40 CHF to cover your time and costs in researching the missing payment.

Pay them their 20Fr as soon as they pay your 40.
I am sorely tempted to do just that!
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Old 25.11.2015, 20:27
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Re: Regie is charging fees for research to find our rent payment?!

Thanks all, good to know I'm not the crazy one! At least, not today...
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Old 25.11.2015, 20:34
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Re: Regie is charging fees for research to find our rent payment?!

Oh, yes, shouldbesleeping, I suppose that strictly speaking, you are entitled to not having to pay that Fr. 20. Although I understand that it is annoying, I do wonder, though, about the amount of effort and correspondence and negotiation (yours, and that of the staff in the regie) would be proportionate to Fr. 20. For me, it wouldn't be worth the work, even if I were in the right. And bearing in mind Porsch1909's warning above, I'd much rather just pay the Fr. 20 and have the matter settled. In your Position I'd probably tell the poor man/woman at the regie that I sypathise with him/her for already having had heaps of extra work in this matter (even though it was probably their error and not mine), and say that although I don't think I should have to, I've decided to just pay because it will make the warning go away in their computerised billing system.
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Old 25.11.2015, 20:36
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Re: Regie is charging fees for research to find our rent payment?!

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Just remember that when the lease is up they can get you out with the appropriate notice for no reason whatsoever.
I am told this is not possible, is this true? Just curious

Also I'd tell them to stuff the fee too!
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Old 25.11.2015, 20:44
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Re: Regie is charging fees for research to find our rent payment?!

Thanks, doropfiz - and I would be inclined to take that approach. But the rent renegotiations were a bit testy, with a bit too much testosterone involved, and I get the feeling that they really do just feel like being pricks. (Of course I wasn't contributing to the testosterone wars, but now I have to clean up afterwards...)
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Old 25.11.2015, 21:01
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Re: Regie is charging fees for research to find our rent payment?!

Oh, in that case, shouldbesleeping, all the more so would I just pay the Fr. 20 and be done with the matter! After all, what's a mere Fr. 20 after you have - successfully - renegotiated your contract, as a price to clean up after a bit of testosterone?
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Old 25.11.2015, 21:07
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Re: Regie is charging fees for research to find our rent payment?!

I just don't want to encourage them. If we pay this fee, we're essentially admitting that it was our fault the wrong reference number was used on the payments. And they will, without a doubt, use that against us in the future if some other issue arises. I think it's more important to make sure the record clearly shows that we have always paid our rent on time, and that this reference number problem was not our fault, than to placate them just to get them to leave us alone now.
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Old 26.11.2015, 11:37
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Re: Regie is charging fees for research to find our rent payment?!

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I am told this is not possible, is this true? Just curious

Also I'd tell them to stuff the fee too!
If your lease is over then either party can end the lease with appropriate notice.

You don't have the right to live there forever and the landlord is stuck with you
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Old 26.11.2015, 11:59
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Re: Regie is charging fees for research to find our rent payment?!

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If your lease is over then either party can end the lease with appropriate notice.

You don't have the right to live there forever and the landlord is stuck with you
ahh good to know, was told it was like the french system where they need a good reason to not re-new
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Old 26.11.2015, 12:43
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Re: Regie is charging fees for research to find our rent payment?!

This is not normal, especially so as they've changed the reason they claim you owe them the 20 francs.


Don't pay it; tracing 'missing' rent payments, any letter writing involved in chasing tenants about problems concerning their tenancy agreements, etc. is part and parcel of their job.... they're already being paid to do these things as part of the agency fees that are paid by the owners.


As for them refusing to renew your rental agreement; if you've been good tenants up to that point and want to extend your tenancy then they're not going to hold such a small thing against you, having to find new tenants and all the paperwork involved in that costs a lot more than 20 francs!


Word of advice, Join ASLOCA (Meit-machin in the german speaking part), might cost you slightly more per year; 70-90 chf? but definitely worth every penny if you ever need their help.
A lot of agencies give up on this kind of stupid 'claim' once they realise you're slightly more clued up about your rights than they'd assumed.
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Old 26.11.2015, 13:01
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Re: Regie is charging fees for research to find our rent payment?!

Why not go there in person and explain your situation to the person in charge? Probably more inclined to understand your point of view if they see you in person, no escape there.
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Old 26.11.2015, 18:20
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Re: Regie is charging fees for research to find our rent payment?!

Because the person in charge also tried to put some pretty crazy stuff in the new lease, that Swiss friends of ours have said is out of line. It's pretty clear they're just trying to see what they can get away with. It's ridiculous and unfortunate. What is wrong with just being professional??
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Old 26.11.2015, 19:25
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Re: Regie is charging fees for research to find our rent payment?!

Get hold of SFr 20,- in loose 5 cent coins, and post it or take the coins to the office personally. Add a note, saying you hope they improve their book keeping in future, and you need a receipt.
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Old 26.11.2015, 19:45
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Re: Regie is charging fees for research to find our rent payment?!

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Get hold of SFr 20,- in loose 5 cent coins, and post it or take the coins to the office personally. Add a note, saying you hope they improve their book keeping in future, and you need a receipt.
I have been trying to figure out what to do with all of those 5 cent coins...I keep trying to pawn them off on my kids, and they won't even take them...
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