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Old 07.12.2015, 18:11
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MOVU – Professional removal and cleaning services for the expats in Switzerland

We help individuals and families to organize a high quality move and offer personalized consultation during the whole removal process. We make you feel at home immediately!



MOVU specializes in high quality removal and cleaning services within Switzerland as well as in international relocations. We plan, organize and accompany your move, ship and store your household goods and make sure your personal belongings are handled professionally and carefully. If you already settled in Switzerland, we provide full-service removal packages including cleaning and apartment handover guarantees.

MOVU customers can benefit from:

• Removals with the best moving companies in Switzerland
• International removals across the globe
• Cleaning services with handover guarantees
• Fixed price guarantee for all our services
• Personal consultation in English, French and German

Enjoy a smooth removal experience while we take care of the rest! Get in touch for a free consultation.

MOVU AG
Universitätstrasse 63
8006 Zurich

Tel. +41 44 303 20 20
Email: info@movu.ch
Website: https://www.movu.ch/en
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  #2  
Old 01.05.2016, 15:47
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Re: MOVU – Professional removal and cleaning services for the expats in Switzerland

This is a good website however no option for when you don't actually have a precise address to move to and all the great and complete check lists advertised are only in German even for the French version of the website. Which is a pity :-(
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Old 07.06.2017, 15:55
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Re: MOVU – Professional removal and cleaning services for the expats in Switzerland

Hello all,

Has anyone used their services in the meantime and could provide a feedback?
I have a direct offer from a company, and also five from them. One of the five is cheaper than the one directly from a company, difficult to judge the quality of their follow-up though, as they are an intermediate only.

Would appreciate any feedback.

Thanks.
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Old 16.07.2017, 13:30
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Re: MOVU – Professional removal and cleaning services for the expats in Switzerland

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Hello all,

Has anyone used their services in the meantime and could provide a feedback?
I have a direct offer from a company, and also five from them. One of the five is cheaper than the one directly from a company, difficult to judge the quality of their follow-up though, as they are an intermediate only.

Would appreciate any feedback.

Thanks.
I registered for their free quote service and received the five quotes. However, I didn't use them finally because my moving case was a bit complicated .

I didn't have an option to relocate to the new place directly and had to keep the stuff in a warehouse for a few days. Then I had some furniture disposal activity to be done. All this was getting difficult to get captured in their online questionnaire. Secondly, the lowest offer I had from MOVU was from a firm far from my home gemeinde/community in French speaking side which made me a bit hesitant.

I wanted to use a firm which is close to my home/community and a bit renowned so I did my own research and used a service. It was quite easy to call them at home , mention about my specific needs, show where it needs special cleaning and then get a quote. It was my first big move in CH so was a bit hesitant going totally online.

But I am thankful to MOV4U because they still sent me some very useful discount vouchers as their registered member.
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Old 15.08.2017, 16:05
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Re: MOVU – Professional removal and cleaning services for the expats in Switzerland

I was initially very excited to use Movu - they promised a lot and were local to where we live. I also liked the idea of only paying the bill once 10 days has passed since the move - in case of damages etc. What happened next was a case study of truly dreadful and frustrating customer service.

During registration I asked for someone to come and visit to give an exact inventory of our belongings and thus an exact price for our move. Despite the fact that their office is approx 500m from our front door they refused and asked me to give the inventory by phone. Having spent 30 mins doing this - they then lost my details so I had to repeat again to another staff member 48 hours later.

The quotes started to come through but offered no flexibility. For example you can request picture holes to be filled in or your furniture reassembled etc but none of these costs were split out from the main quote so I had no idea what I was paying for or not. There was also no flexibility built in - e.g. I wanted the cleaning handover on another day to our move but they couldn't cope with that.

In addition they kept saying quotes only valid for 5 days to pressure you to sign. I received a quote from a 'normal' moving company and their quote was valid for 90 days! We were unable to commit as we didn't know our exact moving date. 10 days after the quotes had 'expired' I received an email offering CHF100 saving off the original quotes!!

I then started to receive emails saying 'we tried to call you - please call us back to discuss etc. We value your custom etc.... The only problem was my missed call log showed NO missed calls - my phone is only ever off at night.

At this point I decided it simply wasn't worth the hassle. Movu is a great concept but the total lack of customer service and inexperienced staff means execution sucks. The staff hide behind email rather than engaging with their potential customers and there is never one named point of contact.

My assumption (and I must stress it's only that) is it is staffed by students (office being v close to ETH). Subsequently they have no experience of moving (student life does not count) and zero customer empathy. Moving ones cherished possessions is a stressful experience - these kids are too wet behind the ears to understand that!

I subsequently registered my requirements on a well known Swiss housing platform and received 3 calls within 15 minutes from recognised removal companies - some of them who are also on Movu!! By the end of this week I'll have had 3 visits & 3 quotes and will pick which one I trust the most.

Based on my experiences I recommend you avoid Movu - but each to their own...

Last edited by Massa; 15.08.2017 at 16:15.
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Old 15.08.2017, 16:19
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Re: MOVU – Professional removal and cleaning services for the expats in Switzerland

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Secondly, the lowest offer I had from MOVU was from a firm far from my home gemeinde/community in French speaking side which made me a bit hesitant.
I also had this experience - cheapest quote was from a company called Lion Transports in Geneva?!

Makes absolutely no sense when am in Zurich and moving less than 20km!
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