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  #21  
Old 30.07.2016, 16:55
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

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-------- This is literally what the representative told me: if it weighed less, I would pay less, if it weighed more, I would pay more. This is not actually true or how they calculate the final cost. So they misrepresented how my charges would be calculated. They described the price as entirely proportional to the weight.

------ Text from estimate:
"Total door to door relocation charge for 4300 pounds in a 20 container @ $206.20/cwt =$8866.60
Final charges will be calculated based on the final weight and volume."
Looks like it all revolves around how you interpret the information. They said: "if it weighed less, I would pay less, if it weighed more, I would pay more." This is what happened. It weighed less and you paid less.

They said: "Final charges will be calculated based on the final weight and volume". And this is what they've done. Perhaps you're thinking: 'the volume changed from 1,200 cubic feet to 900 cubic feet' while they are thinking 'the volume was previously 1 x 20-foot shipping container, and volume is still 1 x 20-foot shipping container' i.e. there is no such thing as a 3/4 container. They are standard sizes. (Your interpretation of volume would be correct if the shippers were consolidating it with someone else's worldly goods in the same container. My understanding is that they don't like to do this with personal effects for reasons of security and efficiency.)

One final point, if I may, and I hope this doesn't sound patronising. My own life experience tells me that sometimes you have to take a step back and ask whether the stress and hassle is worth a course of action. I've found this particularly the case with legal / contractual issues, where what seems unfair is actually covered in the small print. It sounds like you were prepared to pay $8866 as you signed that deal, and you've ended up paying less because the estimated total weight was on the high side. Is that such a bad thing?

How much do you feel you've 'lost'? $1,000? Is it worth fighting over? Maybe 7 years in Switzerland has made me disgustingly foolish with money, but that sort of sum isn't worth getting too stressed about. It's absolutely fine to query it, and even to send a slightly snotty letter in the hope of getting a reduction, but if they stand their ground and seem convinced they are in the right, I would shrug and put it down to experience.

Welcome to Switzerland. The weather's nice at the moment, and it's a holiday weekend. Open a cool beer, smile, and be glad that you're here.
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  #22  
Old 30.07.2016, 17:07
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

Waiting for the OP to start a thread after getting sacked & thinking he can sue , if he behaves like this, he won't last long in Switzerland.
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  #23  
Old 30.07.2016, 17:09
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

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Looks like it all revolves around how you interpret the information. They said: "if it weighed less, I would pay less, if it weighed more, I would pay more." This is what happened. It weighed less and you paid less.

They said: "Final charges will be calculated based on the final weight and volume". And this is what they've done. Perhaps you're thinking: 'the volume changed from 1,200 cubic feet to 900 cubic feet' while they are thinking 'the volume was previously 1 x 20-foot shipping container, and volume is still 1 x 20-foot shipping container' i.e. there is no such thing as a 3/4 container. They are standard sizes. (Your interpretation of volume would be correct if the shippers were consolidating it with someone else's worldly goods in the same container. My understanding is that they don't like to do this with personal effects for reasons of security and efficiency.)

One final point, if I may, and I hope this doesn't sound patronising. My own life experience tells me that sometimes you have to take a step back and ask whether the stress and hassle is worth a course of action. I've found this particularly the case with legal / contractual issues, where what seems unfair is actually covered in the small print. It sounds like you were prepared to pay $8866 as you signed that deal, and you've ended up paying less because the estimated total weight was on the high side. Is that such a bad thing?

How much do you feel you've 'lost'? $1,000? Is it worth fighting over? Maybe 7 years in Switzerland has made me disgustingly foolish with money, but that sort of sum isn't worth getting too stressed about. It's absolutely fine to query it, and even to send a slightly snotty letter in the hope of getting a reduction, but if they stand their ground and seem convinced they are in the right, I would shrug and put it down to experience.

Welcome to Switzerland. The weather's nice at the moment, and it's a holiday weekend. Open a cool beer, smile, and be glad that you're here.


Well, the thing about the volume is that I specifically asked if I was going to be charged a "container price" or a "volume price" and I asked in a few different ways more than once before I signed the contract. Each time I was told it was done strictly by weight, by weight alone. So... that's why I'm angry that the price per 100lbs changed, that and it was changed after services commenced with no notice or updated quote even though that's what their initial quote said would happen.

And yes, it's not a big enough amount to go to small claims court. But I'll definitely file a claim with the national chain to see if I can get something back from them. I understand what you're saying about letting it go given the amount being "small" in your perspective but in my perspective this is a decent chunk of change I could use while I start up in Switzerland. This is all the lighting for the flat and then some. Hopefully in 7 years I'll feel the same as you but right now I'm just aware of how I could use that cash on something else (like a clapped out second hand car).

But overall, that's also part of the irritation here. The amount difference is just small enough that it feels like I am expected to walk away rather than fight it. It seems like a price change of opportunity.
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  #24  
Old 30.07.2016, 17:25
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

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Well, the thing about the volume is that I specifically asked if I was going to be charged a "container price" or a "volume price" and I asked in a few different ways more than once before I signed the contract. Each time I was told it was done strictly by weight, by weight alone. So... that's why I'm angry that the price per 100lbs changed, that and it was changed after services commenced with no notice or updated quote even though that's what their initial quote said would happen.

And yes, it's not a big enough amount to go to small claims court. But I'll definitely file a claim with the national chain to see if I can get something back from them. I understand what you're saying about letting it go given the amount being "small" in your perspective but in my perspective this is a decent chunk of change I could use while I start up in Switzerland. This is all the lighting for the flat and then some. Hopefully in 7 years I'll feel the same as you but right now I'm just aware of how I could use that cash on something else (like a clapped out second hand car).

But overall, that's also part of the irritation here. The amount difference is just small enough that it feels like I am expected to walk away rather than fight it. It seems like a price change of opportunity.
You won't find many clapped out cars on the road in CH.........
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Old 30.07.2016, 17:29
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

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But overall, that's also part of the irritation here. The amount difference is just small enough that it feels like I am expected to walk away rather than fight it. It seems like a price change of opportunity.
You can fight it as you wish, the point is that even if you are right:

It will cost you about 1k to get representation, or fly back and DIY.
Even if you win, you would end up recouping 400 (You think they have overcharged you by 1400, no?)
They probably get these complaints regularly, I'm betting they have a lawyer on staff who deals with this every day.

Pick your battles kid.

My advice would be find out if you can take them to small claims court without actually having to fly there and what the cost of that would be, if you can and you can recover at least 80% of what you think you are due, Write them a letter and ask them to refund you the 80%, otherwise you file the claim.

Sleep, enjoy the weather.
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  #26  
Old 30.07.2016, 17:31
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

OK, I understand that it's 'a decent chunk of change' and so it's worth asking the question. You may be lucky, especially if you're working for a big company. But if they dig their heels in, it sounds like it's your word against theirs. If this thing looks like consuming you for a few hours here and there, you have to start putting a value on your time and asking if it's worth it.

If nothing else, at least it might have warned others to get the exact terms down in writing.
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Old 30.07.2016, 17:33
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

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You won't find many clapped out cars on the road in CH.........
An inside joke referring to a previous thread.
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Old 07.08.2016, 09:34
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

Hello everyone,

I think your bad experience is peanut compared to mine. I moved my stuff from CH to Portugal. After loading my furniture and boxes in CH and passing the French boarder they (a Portuguese moving company) emailed me that I had to pay the rest of the money - over 4.000 Euro. I refused because I first wanted to see my stuff being delivered without damage and I needed to be sure to have the proper clearance. It is already over a month and I am dealing in Portugal with the police who has no power there, with lawyers, who are not really hard working, with the custom who does not want to do anything even though I found out that the company literally smuggled my stuff. I complained everywhere possible but I do not know where my stuff is, if the "company" sold my stuff....
I already shipped my stuff from USA here to Portugal (last year) and did my homework on BBB to be sure not to deal with crooks.The company's name was NY Shipping (I think). It payed off. Even though my stuff came in 3 months instead of 3 weeks, it came safely, without damage, and with the proper custom.
My life is now a fight!
So good luck to everyone!
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  #29  
Old 07.08.2016, 10:52
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Re: what are my rights? Int'l shipper just jacked price 25% after taking stuff

I advise that the very best thing to do is pay now so your goods can't be held hostage. Afterward you can file a claim if you want and try to get back some of the difference.

Because the estimate is higher than the final total it's going to be an uphill climb though. If the movers' record has 3 complaints about much the same thing dating back ten years, they have a pretty clean record. You could potentially take it farther if you want by going for arbitration or a civil court case, but really the difference is small enough (2k) that it'd all go quickly on legal fees.

But of course I am no sort of expert. You might be better tilting at windmills.
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