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Old 23.10.2016, 13:56
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Cold room temperature - dorm

Hello everybody!

This is my first post here, but I've been reading this forum for quite a while now, and I've found it very useful. Really, here one can find anything he wants.

But now, I have a big issue. So, I'm living in the apartment that is belonging to some student organisation.

And currently, our heating is kind of not working at all.
So, today, I measured 17.5 degrees Celsius in the noon! I suppose in the morning it was below 17 degrees in my room.

Generally, the temperature is going from 17 to 19, depending how hot is outside.

But our radiators just don't heat up - ever!

I've called them, I've whined, I've complained, but nothing. They even came to our apartment, and said that the temperatures between 18 and 21 is perfectly fine. And then, after a long discussion, they've told me that the portable-heater is the solution for me.

I would be perfectly fine, if the temperature was 21 degrees. It even says on the radiator's thermometer that it's set to the 21 degrees, but they are cold, and never heat up.

So, my temperature is directly related and depends ONLY on the outside temperature, which is becoming very low.

They've mentioned that when the real winter starts, it may become a little better, but for now, this is it.

This morning I've started sneezing, and I'm really feeling that I will get sick soon. My roommate is sleeping like with his jacket.

So, my question is: Is there any official document about how room temperature should be regulated in Switzerland?

Or maybe, if some of you know French, so maybe can try to find this regulation under dorm's terms and conditions. Because, I suppose that is the only way.

Or maybe someone else has some other ideas?

By the way, I've ordered portable-heater online, and it will come probably in a week. But if that's the only solution....

Thank you all, and I'm sorry for this whiny-long post.
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Old 23.10.2016, 14:04
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Re: Cold room temperature - dorm

Keep a log of the temperature in the room, say measure it twice a day and keep a note.

Complain repeatedly until they fix it and keep a note of how many times you contact them and what comes of the conversation, who you speak to, etc.

Tell them you will withhold rent if they don't bring the temperature up to the 19-21 C they mention by a given date.

Perhaps the system needs bleeding - air in the radiators or something similar.

Buying a room heater will just eat up electricity.

I don't agree that people should be aiming to sit around in shorts and t-shirt in their apartment during the winter but the room should be warm enough to be comfortable.
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Old 23.10.2016, 14:09
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Re: Cold room temperature - dorm

Thanks for such a quick answer!

Well, they have my deposit of 3 rents, so I suppose they would just not give a damn. Even they have a device in each of the rooms, that measures the temperature all the time. But I think they just don't care

Anyway, about the electricity, I've heard that we are likely going to pay a flat-fee (about 30 CHF), each month. So basically, it doesn't matter how much electricity do we use. I am not sure if that's true, I will have to check it out.
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Old 23.10.2016, 14:17
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Re: Cold room temperature - dorm

Another piece of advice would be to join the renters' association, Asloca, which apart from a joining fee (CH60?) offers free advice and support so you could contact them and see what could be done.
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Old 23.10.2016, 14:49
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Re: Cold room temperature - dorm

Have you put this in writing to the agent/student housing? Write a registered letter put in all your complaints telling them of cold radiators, night and day; feeling constantly cold and getting sick, the need to wear your coat indoors etc. Get your flat mates to sign the letter too. Keep tabs on temperature and call the Gemeinde office to see if you can find out the rules regarding heating in an apartment - you might be able to get a independent heating assessment/test done to put pressure on the agent.

Also, is there a student body/union you could talk to? It might be that there have been similar complaints about this accommodation before.

Do as Sandgrounder has suggested: join the Mieterverband and get their advice.

Keep complaining.
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