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Old 21.06.2017, 12:51
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Moving damage: piano

I told the moving company I have a piano to move, on the moving date they told me one of the worker is sick, and the other worker has back problem so he can't carry heavy stuff. Only one worker is available.

The leading worker told me he can call his friend to help, and there's a surcharge 300Fr for piano. I know most moving company have surcharge for Piano (around 250Fr), so I just accepted it to save time.

Then his "friend" arrived with a 2-yr old toddler. We had to babysit her while they struggled to pull the piano out of my apartment, then tried to pushed it into the lift. Even me can tell it's the wrong way to move a piano, so I asked them to stop otherwise the piano will be damaged. The leading worker said no, because his friend is already here, and I have to pay anyway, then he kept pushing the piano to the lift and press close door without even measuring the size to see if they fit. I know it won't, I tried to stop but it's too late, then the door hit the piano severely -- without visual damage though. But that door kept retries itself to close the door, of course it won't close until the piano is removed.

They decided to remove the handrail of the lift, again, without any measuring, then they pushed again, and this time the door almost close, but it stuck on the side of the piano and left a long scratch on it.

They kept pushing and pushing.. and finally the door closes. On the destination there are 10 steps of stairs to carry that piano. Again they couldn't lift it by manpower, so the piano hits the floor for a few times. No visual damage though. But I'm sure there are dents and scratches on the bottom's supporting wood.

It scratches the floor of my new places too. I'm really speechless for this quality of work and wonder what I should do for this situation. Should I hire a lawyer or what? That leading worker seems to be the boss of that moving company.

Last edited by szdro; 21.06.2017 at 14:14.
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Old 21.06.2017, 13:57
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Re: Moving damage: piano

Sorry to hear about this. Is the company a reputable company?
When we moved, the moving company was supposed to have provided a lift to get our piano up through the the window, as we're on the 4th floor.

The lift didn't turn (up - they were apparently let-down by the supplier, so they ended up having to carry it up ).

Needless to say, it was damaged both on the outside and internally. I made a straight-forward claim on the moving companies insurance, and the piano was fixed by specialists (my choice), tuned, and the bills settled directly with the removal company within a week after the move.

Usually, your removal company should have an insurance that covers any costs of damage incurred during the move - I would also assume for the damage to your floor - check your contract.

Good luck!
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Old 21.06.2017, 13:59
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Re: Moving damage: piano

Report it in writing to the moving company in the first instance, stating clearly and in a neutral tone the situation, the damage, exactly what you are claiming for, and a deadline for a response.

Treat it as an insurance claim. If you want to complain about the workers, do that separately.

The important part is what exactly do you want.

Presumably:

- the floor to be fixed
- the piano to be French polished or similar
- anything else?

You can probably also claim off your insurance, but the moving company should have their own for any big claims.
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Old 21.06.2017, 17:44
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Re: Moving damage: piano

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You can probably also claim off your insurance, but the moving company should have their own for any big claims.
The insurance liability needs to come from the removal company from my experience - although stand to be corrected.

The removal insurance terms are usually set-out in the contract agreed with the removal firm concerning what is included / excluded.

If it's a friendship "helping-out move", in which cases no contract is signed, then that becomes more complicated as it encompasses 3rd party liability insurance.
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Old 21.06.2017, 19:01
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Re: Moving damage: piano

When you first moved in, how did you get the piano in?

cheers
SC
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Old 21.06.2017, 19:07
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Re: Moving damage: piano

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I told the moving company I have a piano to move, on the moving date they told me one of the worker is sick, and the other worker has back problem so he can't carry heavy stuff. Only one worker is available.

The leading worker told me he can call his friend to help, and there's a surcharge 300Fr for piano. I know most moving company have surcharge for Piano (around 250Fr), so I just accepted it to save time.

Then his "friend" arrived with a 2-yr old toddler. We had to babysit her while they struggled to pull the piano out of my apartment, then tried to pushed it into the lift. Even me can tell it's the wrong way to move a piano, so I asked them to stop otherwise the piano will be damaged. The leading worker said no, because his friend is already here, and I have to pay anyway, then he kept pushing the piano to the lift and press close door without even measuring the size to see if they fit. I know it won't, I tried to stop but it's too late, then the door hit the piano severely -- without visual damage though. But that door kept retries itself to close the door, of course it won't close until the piano is removed.

They decided to remove the handrail of the lift, again, without any measuring, then they pushed again, and this time the door almost close, but it stuck on the side of the piano and left a long scratch on it.

They kept pushing and pushing.. and finally the door closes. On the destination there are 10 steps of stairs to carry that piano. Again they couldn't lift it by manpower, so the piano hits the floor for a few times. No visual damage though. But I'm sure there are dents and scratches on the bottom's supporting wood.

It scratches the floor of my new places too. I'm really speechless for this quality of work and wonder what I should do for this situation. Should I hire a lawyer or what? That leading worker seems to be the boss of that moving company.
I think your trying to pull some insurance scam, 5 days ago you asked about moving insurance & the only thing of value was your piano. My guess is you asked that question AFRER the damage was done.
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Old 22.06.2017, 11:24
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Re: Moving damage: piano

Just to offer a counter-point about expectations. We had our upright piano moved by a firm of specialists who only move heavy instruments. They were sub-contracted by our moving company.

They arrived with both traditional flat dollies and stair-climbing dollies. There were two men, but neither did much 'heavy lifting', instead relying on the right tools to make light work of the job. They had the piano out of our old apartment in five minutes flat (ground floor, straight out into truck) and into our new house (second floor, 16 stairs up to living room) in about ten minutes. They wore cotton gloves for the whole procedure and there was not a scratch or mark on the piano.

I was very, very impressed.
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