Go Back   English Forum Switzerland > Help & tips > Housing in general  
Reply
 
Thread Tools Display Modes
  #1  
Old 21.06.2017, 20:00
Junior Member
 
Join Date: Aug 2013
Location: Lausanne
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
RandomForest has no particular reputation at present
Problems with the newly bought apartment... advice needed

We recently bought an apartment (brand new, just finished construction). However, we had some problems with the agency with regard to the retouches (imperfections) in the apartment.

On the day of key delivery (état des lieux), we had only around 80 min to examine the apartment together with the agency. Found some defects, noted in the état des lieux. During that 80 min, I already had an impression that they wanted to hide some flaws in the apartment.

Then, a couple of days later, some other problems were spotted by us. Well, none of them would make the apartment unlivable, but they are really annoying and need to be solved (e.g. quite some imperfections of the painting, scratches on window and kitchen equipment…). I tried to contact the agency and I realized that they were extremely unresponsive since the delivery day. Pissed off, we went there and talked to them in face. They said OK they will solve these problems. Then the problem is, they never give news and progresses. Every time we call in, the person in charge is either busy or away, the secretary always promises they will recall, but they never recall. They never reply to any emails either. I have a feeling that we will have to wait indefinitely to get the problems solved.

The other hand, the apartment has been paid entirely by us and the bank. Actually, some friends have suggested us to block a small part of the last payment with condition that it will be transferred when all the corrections of flaws are done. However, I called the notary who takes care of this apartment and he said it was not possible (according to the contract, the key will be delivered only after all payment are done). The thing is that, we really felt a change of attitude from the agency since everything is paid (they became unresponsive).
On the other hand, we have some supplementary fees (plus-values), because we upgraded quite some standard equipment from the standard plan. These fees (~30k) has not been paid (I signed the quote, but not bills have been sent to me yet).

Now my question:
1. Is there a deadline for the retouches (correction of flows) after the delivery of a new apartment? I check the contract and it mentioned only that the retouches will be done as soon as possible, but no deadline. Some people say it is 3 months?
2. Since they have been very unresponsive and even a bit unfriendly after the apartment delivery, we are considering transferring the amount of supplementary fees (at leas the fees related to equipment with flaws) to a blocked account, which will be accessible only after the problems are resolved. Is it possible (or even legal) to do that?
3. Any other comments?

Thanks a lot in advance!
Reply With Quote
  #2  
Old 21.06.2017, 20:05
Forum Legend
 
Join Date: Aug 2015
Location: Zurich
Posts: 4,757
Groaned at 236 Times in 139 Posts
Thanked 5,312 Times in 2,431 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

To be honest, you should really check the contract you signed.
Reply With Quote
The following 2 users would like to thank ZuriRollt for this useful post:
  #3  
Old 21.06.2017, 20:07
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 18,994
Groaned at 385 Times in 295 Posts
Thanked 18,804 Times in 10,133 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
We recently bought an apartment (brand new, just finished construction). However, we had some problems with the agency with regard to the retouches (imperfections) in the apartment.

On the day of key delivery (état des lieux), we had only around 80 min to examine the apartment together with the agency. Found some defects, noted in the état des lieux. During that 80 min, I already had an impression that they wanted to hide some flaws in the apartment.

Then, a couple of days later, some other problems were spotted by us. Well, none of them would make the apartment unlivable, but they are really annoying and need to be solved (e.g. quite some imperfections of the painting, scratches on window and kitchen equipment…). I tried to contact the agency and I realized that they were extremely unresponsive since the delivery day. Pissed off, we went there and talked to them in face. They said OK they will solve these problems. Then the problem is, they never give news and progresses. Every time we call in, the person in charge is either busy or away, the secretary always promises they will recall, but they never recall. They never reply to any emails either. I have a feeling that we will have to wait indefinitely to get the problems solved.

The other hand, the apartment has been paid entirely by us and the bank. Actually, some friends have suggested us to block a small part of the last payment with condition that it will be transferred when all the corrections of flaws are done. However, I called the notary who takes care of this apartment and he said it was not possible (according to the contract, the key will be delivered only after all payment are done). The thing is that, we really felt a change of attitude from the agency since everything is paid (they became unresponsive).
On the other hand, we have some supplementary fees (plus-values), because we upgraded quite some standard equipment from the standard plan. These fees (~30k) has not been paid (I signed the quote, but not bills have been sent to me yet).

Now my question:
1. Is there a deadline for the retouches (correction of flows) after the delivery of a new apartment? I check the contract and it mentioned only that the retouches will be done as soon as possible, but no deadline. Some people say it is 3 months?
2. Since they have been very unresponsive and even a bit unfriendly after the apartment delivery, we are considering transferring the amount of supplementary fees (at leas the fees related to equipment with flaws) to a blocked account, which will be accessible only after the problems are resolved. Is it possible (or even legal) to do that?
3. Any other comments?

Thanks a lot in advance!
On a new build in CH you need to retain 10% until all things are fixed & all the common parts, gardens etc are completed to specification.
Reply With Quote
The following 5 users would like to thank fatmanfilms for this useful post:
  #4  
Old 21.06.2017, 20:13
JagWaugh's Avatar
RIP
 
Join Date: Apr 2009
Location: Eglisau
Posts: 7,273
Groaned at 47 Times in 46 Posts
Thanked 14,131 Times in 5,506 Posts
JagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

When I took over my newly constructed apt we spent almost 3 hours to check everything and fill in a pretty detailed report (Übernahmeprotokol).

Then it took them about a week to send us a schedule of when each group (painters, plumbers, tile layers etc) with blocks of time when they would address minor issues, and fixed appointments for larger tasks. Each of the 9 new owners chose fixed appointments which suited them, then they sent us out a detailed plan so you knew which day they were coming to your apt for which specific task. Ours was a very good Regie, but it was still about 3 months between moving in day and the last of the items on everyone's report were completed.

In our contract the final payment wasn't due until the rectification work was completed and signed off by each owner.

What does it say in your contract, and on the defect form you filled in when you did the inspection?
__________________
If everyone you know agrees with you consistently, they are either not listening, or not capable of critical thought.
Reply With Quote
The following 4 users would like to thank JagWaugh for this useful post:
  #5  
Old 21.06.2017, 20:23
Forum Veteran
 
Join Date: Mar 2017
Location: Nyon
Posts: 995
Groaned at 15 Times in 14 Posts
Thanked 1,104 Times in 533 Posts
Rachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

Hi there, we recently moved in to a new construction, this is what you should know about the moving in process, inspections and "retouches".


  • Firstly, you should be dealing directly with the architect/developer and not the company chosen to manage the PPE.
  • The date of the réception des clés, you did not have an état des lieux, what you had in all actuality was what is known as the Réception Provisoire of the apartment. During this moment you walk and examine everything, apartment, cave, parking space or box. For us this was done in the company of the head of construction, who works for the architect.
  • Once all is noted down you should have received the paperwork entitled Réception Provisoire du xx.xx.2017, liste des travaux de retouches à effectuer dans le cadre du délai de garantie.
  • Because it is a new building, the architects/developers give any building 2 years to "settle", after which they do a final inspection with you. Within these 2 years the building will do some minor shifting which usually results in the grouting between the floor and skirting board to separate, and the same where wall, windows, doors and ceilings meet.
1) Yes there is a deadline, usually +/- 4-6 weeks


2) No idea if legal or not, but I'm sure this would cause more negative reaction to your cause than help it.
Reply With Quote
This user would like to thank Rachel Moore for this useful post:
  #6  
Old 21.06.2017, 20:53
Junior Member
 
Join Date: Aug 2013
Location: Lausanne
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
RandomForest has no particular reputation at present
Re: Problems with the newly bought apartment... advice needed

Hi, according to your description, our process is a bit strange. On the day of "remise de clé" (delivery of keys), we spent around 80 min with them to examine the apartment, and what we signed was actually "état des lieux d'entrée", not "reception provisoire". At the end of that session they said they would communicate the schedule of different companies doing the retouches by mail, but now almost 1 month has passed and we had exactly no news about what will happen.

Then, the other day I read again the contract, there is a clause "BEFORE the delivery of keys, the dates of retouches will be fixed". I did not pay attention to this clause before. Now almost 1 month has passed and we had exactly no clue about the dates.

About the payment. On the contract it was written that all payments has to be done before delivery of keys. It was our first apartment purchase we had no clue that we should specify that 10% percent will be blocked only after the retouches. Some of our friends reminded us later, because they saw other cases where full payment was done before the delivery and then the agency did not pay much attention to the retouches. But it was too late: after the signature of contract. I called the notary later and he said no it was not possible.

Interestingly, the notary is no longer responsive anymore either. It's been more than 1 week that I tried to call him and every time the secretary said he would call me back but I never received his call...

We also talked with some other new owners as us in the building, they are not happy just as us...
Reply With Quote
  #7  
Old 21.06.2017, 21:00
JagWaugh's Avatar
RIP
 
Join Date: Apr 2009
Location: Eglisau
Posts: 7,273
Groaned at 47 Times in 46 Posts
Thanked 14,131 Times in 5,506 Posts
JagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
...
But it was too late: after the signature of contract. I called the notary later and he said no it was not possible.

Interestingly, the notary is no longer responsive anymore either. It's been more than 1 week that I tried to call him and every time the secretary said he would call me back but I never received his call...
The notary's job is done once he's seen that both parties have signed the same contract. He can't change the contract, or even (unless I'm mistaken) warn one party or the other that they're being tricked.

I think what you need at this point is a lawyer. Talk to the other owners, you would save money and give the Regie less chance to mess about if you have one lawyer representing you as a group.
Reply With Quote
This user would like to thank JagWaugh for this useful post:
  #8  
Old 21.06.2017, 21:17
Forum Veteran
 
Join Date: Mar 2017
Location: Nyon
Posts: 995
Groaned at 15 Times in 14 Posts
Thanked 1,104 Times in 533 Posts
Rachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

It is a good thing that all your co PPE owners are as unhappy as you are. Get together and agree on what action you should all take together and draw it all up in a letter to the régie and the developer if you know their name.
Reply With Quote
The following 2 users would like to thank Rachel Moore for this useful post:
  #9  
Old 22.06.2017, 09:53
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 8,032
Groaned at 348 Times in 282 Posts
Thanked 10,388 Times in 5,490 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

Quote:
2. Since they have been very unresponsive and even a bit unfriendly after the apartment delivery, we are considering transferring the amount of supplementary fees (at leas the fees related to equipment with flaws) to a blocked account, which will be accessible only after the problems are resolved. Is it possible (or even legal) to do that?
Definitely check that out with a lawyer / do that, it's your only leverage other than suing them.

Another thing you may need to mind:
The seller is due tax on his gains. If he fails to pay, for whatever reason including fraud and bankruptcy, the real estate can and most probably will be used (is impounded the correct term?) to pay the taxes. In effect, in such a case you would have to pay the seller's taxes on top of what you paid already. I'm not saying this will happen, I'm just showing you another big and potentially very costly pitfall.

One more reason to withhold the 30k until the tax office confirms in writing that all taxes due have been paid.
Reply With Quote
This user would like to thank Urs Max for this useful post:
  #10  
Old 22.06.2017, 10:18
Forum Veteran
 
Join Date: Mar 2010
Location: Greater Zürich Area
Posts: 918
Groaned at 119 Times in 76 Posts
Thanked 695 Times in 385 Posts
EPMike has an excellent reputationEPMike has an excellent reputationEPMike has an excellent reputationEPMike has an excellent reputation
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
We recently bought an apartment (brand new, just finished construction). However, we had some problems with the agency with regard to the retouches (imperfections) in the apartment.

On the day of key delivery (état des lieux), we had only around 80 min to examine the apartment together with the agency. Found some defects, noted in the état des lieux. During that 80 min, I already had an impression that they wanted to hide some flaws in the apartment.

Then, a couple of days later, some other problems were spotted by us. Well, none of them would make the apartment unlivable, but they are really annoying and need to be solved (e.g. quite some imperfections of the painting, scratches on window and kitchen equipment…). I tried to contact the agency and I realized that they were extremely unresponsive since the delivery day. Pissed off, we went there and talked to them in face. They said OK they will solve these problems. Then the problem is, they never give news and progresses. Every time we call in, the person in charge is either busy or away, the secretary always promises they will recall, but they never recall. They never reply to any emails either. I have a feeling that we will have to wait indefinitely to get the problems solved.

The other hand, the apartment has been paid entirely by us and the bank. Actually, some friends have suggested us to block a small part of the last payment with condition that it will be transferred when all the corrections of flaws are done. However, I called the notary who takes care of this apartment and he said it was not possible (according to the contract, the key will be delivered only after all payment are done). The thing is that, we really felt a change of attitude from the agency since everything is paid (they became unresponsive).
On the other hand, we have some supplementary fees (plus-values), because we upgraded quite some standard equipment from the standard plan. These fees (~30k) has not been paid (I signed the quote, but not bills have been sent to me yet).

Now my question:
1. Is there a deadline for the retouches (correction of flows) after the delivery of a new apartment? I check the contract and it mentioned only that the retouches will be done as soon as possible, but no deadline. Some people say it is 3 months?
2. Since they have been very unresponsive and even a bit unfriendly after the apartment delivery, we are considering transferring the amount of supplementary fees (at leas the fees related to equipment with flaws) to a blocked account, which will be accessible only after the problems are resolved. Is it possible (or even legal) to do that?
3. Any other comments?

Thanks a lot in advance!
Unfortunately this was exactly our experience in buying a place in CH too. Kind and collaborative until you make the last payment. Was your seller also Immocal AG?
Reply With Quote
This user would like to thank EPMike for this useful post:
  #11  
Old 22.06.2017, 10:29
Member
 
Join Date: Apr 2015
Location: Zürich
Posts: 187
Groaned at 34 Times in 22 Posts
Thanked 163 Times in 83 Posts
peternieder has earned some respectpeternieder has earned some respect
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
We recently bought an apartment (brand new, just finished construction). However, we had some problems with the agency with regard to the retouches (imperfections) in the apartment.

On the day of key delivery (état des lieux), we had only around 80 min to examine the apartment together with the agency. Found some defects, noted in the état des lieux. During that 80 min, I already had an impression that they wanted to hide some flaws in the apartment.

Then, a couple of days later, some other problems were spotted by us. Well, none of them would make the apartment unlivable, but they are really annoying and need to be solved (e.g. quite some imperfections of the painting, scratches on window and kitchen equipment…). I tried to contact the agency and I realized that they were extremely unresponsive since the delivery day. Pissed off, we went there and talked to them in face. They said OK they will solve these problems. Then the problem is, they never give news and progresses. Every time we call in, the person in charge is either busy or away, the secretary always promises they will recall, but they never recall. They never reply to any emails either. I have a feeling that we will have to wait indefinitely to get the problems solved.

The other hand, the apartment has been paid entirely by us and the bank. Actually, some friends have suggested us to block a small part of the last payment with condition that it will be transferred when all the corrections of flaws are done. However, I called the notary who takes care of this apartment and he said it was not possible (according to the contract, the key will be delivered only after all payment are done). The thing is that, we really felt a change of attitude from the agency since everything is paid (they became unresponsive).
On the other hand, we have some supplementary fees (plus-values), because we upgraded quite some standard equipment from the standard plan. These fees (~30k) has not been paid (I signed the quote, but not bills have been sent to me yet).

Now my question:
1. Is there a deadline for the retouches (correction of flows) after the delivery of a new apartment? I check the contract and it mentioned only that the retouches will be done as soon as possible, but no deadline. Some people say it is 3 months?
2. Since they have been very unresponsive and even a bit unfriendly after the apartment delivery, we are considering transferring the amount of supplementary fees (at leas the fees related to equipment with flaws) to a blocked account, which will be accessible only after the problems are resolved. Is it possible (or even legal) to do that?
3. Any other comments?

Thanks a lot in advance!
What about the typical snag-list before the final handover of a new place? If it's not done correctly, don't pay. Buy a car when you see it with dodgy paint at the day of transfer of keys? I think they give a couple of weeks to pick up any flaws even then.

Sounds hokey to me!
Reply With Quote
  #12  
Old 22.06.2017, 11:56
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 7,822
Groaned at 330 Times in 224 Posts
Thanked 10,898 Times in 3,787 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

I fully understand your concern, making a huge purchase in a foreign country is a test of anyone's nerves.

I have bought twice in Switzerland and both times there were major errors by the builders/developers - first, the water to the kitchen sink took 30 seconds to get warm due the placing of the hot water tank in the attic, which was a change they made to the original plans without discussion.

The second problem was the tiles staircase to the first floor had one step 1.5 cm higher than the others!

In both cases, the developers offered a solution. The water we accepted, and they installed a separate hot water tank in the cellar under the kitchen to supply the sink. But altering the stairs would make such a mess, we have agreed to leave it.

To conclude you have every right - and I'm sure your contract will state this too - to have building errors and damage rectified. Make a clear list of the problems and send it to the developer by registered post. If they don't respond in 7 days, chase them. I am unsure what you mean by "agent". If this is the sales agent, they are usually not who the contact is with, but the developer/architect...
__________________


************************************
Fed up of smoking? 10 tips to quit in 10 days
Reply With Quote
This user would like to thank AbFab for this useful post:
  #13  
Old 22.06.2017, 12:45
Forum Veteran
 
Join Date: Mar 2010
Location: Greater Zürich Area
Posts: 918
Groaned at 119 Times in 76 Posts
Thanked 695 Times in 385 Posts
EPMike has an excellent reputationEPMike has an excellent reputationEPMike has an excellent reputationEPMike has an excellent reputation
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
I fully understand your concern, making a huge purchase in a foreign country is a test of anyone's nerves.

I have bought twice in Switzerland and both times there were major errors by the builders/developers - first, the water to the kitchen sink took 30 seconds to get warm due the placing of the hot water tank in the attic, which was a change they made to the original plans without discussion.

The second problem was the tiles staircase to the first floor had one step 1.5 cm higher than the others!

In both cases, the developers offered a solution. The water we accepted, and they installed a separate hot water tank in the cellar under the kitchen to supply the sink. But altering the stairs would make such a mess, we have agreed to leave it.

To conclude you have every right - and I'm sure your contract will state this too - to have building errors and damage rectified. Make a clear list of the problems and send it to the developer by registered post. If they don't respond in 7 days, chase them. I am unsure what you mean by "agent". If this is the sales agent, they are usually not who the contact is with, but the developer/architect...
That is good advice and apparently you had luck with a reasonable builder. However, some builders will fight you on every error, claiming the execution is within the NORMS. And then it is up to you to proove otherwise
Reply With Quote
This user would like to thank EPMike for this useful post:
  #14  
Old 22.06.2017, 14:00
Forum Veteran
 
Join Date: Mar 2017
Location: Nyon
Posts: 995
Groaned at 15 Times in 14 Posts
Thanked 1,104 Times in 533 Posts
Rachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
Another thing you may need to mind:
The seller is due tax on his gains. If he fails to pay, for whatever reason including fraud and bankruptcy, the real estate can and most probably will be used (is impounded the correct term?) to pay the taxes.
Property lein, a common way for creditors to collect what they are owed.
Reply With Quote
This user would like to thank Rachel Moore for this useful post:
  #15  
Old 22.06.2017, 14:53
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Democratic Republic Kenistan
Posts: 10,690
Groaned at 281 Times in 232 Posts
Thanked 19,403 Times in 7,402 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
That is good advice and apparently you had luck with a reasonable builder. However, some builders will fight you on every error, claiming the execution is within the NORMS. And then it is up to you to proove otherwise
At which point you join the HEV - have them inspect it - send letter to the builder.
Reply With Quote
  #16  
Old 22.06.2017, 17:47
Junior Member
 
Join Date: Aug 2013
Location: Lausanne
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
RandomForest has no particular reputation at present
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
Unfortunately this was exactly our experience in buying a place in CH too. Kind and collaborative until you make the last payment. Was your seller also Immocal AG?
No, another one.
So how did you get the problems solved and how long?
Reply With Quote
  #17  
Old 22.06.2017, 17:50
Junior Member
 
Join Date: Aug 2013
Location: Lausanne
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
RandomForest has no particular reputation at present
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
I fully understand your concern, making a huge purchase in a foreign country is a test of anyone's nerves.

I have bought twice in Switzerland and both times there were major errors by the builders/developers - first, the water to the kitchen sink took 30 seconds to get warm due the placing of the hot water tank in the attic, which was a change they made to the original plans without discussion.

The second problem was the tiles staircase to the first floor had one step 1.5 cm higher than the others!

In both cases, the developers offered a solution. The water we accepted, and they installed a separate hot water tank in the cellar under the kitchen to supply the sink. But altering the stairs would make such a mess, we have agreed to leave it.

To conclude you have every right - and I'm sure your contract will state this too - to have building errors and damage rectified. Make a clear list of the problems and send it to the developer by registered post. If they don't respond in 7 days, chase them. I am unsure what you mean by "agent". If this is the sales agent, they are usually not who the contact is with, but the developer/architect...
Thanks. I do consider sending a registered mail to them. Until now, I have been sending them emails about every new problems we found.
By "agency" I mean the company with whom we signed the contract.
Reply With Quote
  #18  
Old 22.06.2017, 17:55
Forum Veteran
 
Join Date: Mar 2017
Location: Nyon
Posts: 995
Groaned at 15 Times in 14 Posts
Thanked 1,104 Times in 533 Posts
Rachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond reputeRachel Moore has a reputation beyond repute
Re: Problems with the newly bought apartment... advice needed

I don't understand why you persist on going back to the régie, they are the middle men and have treated you with complete disrespect by ignoring you. Go directly to the architect/developer!
Reply With Quote
This user would like to thank Rachel Moore for this useful post:
  #19  
Old 22.06.2017, 18:01
Junior Member
 
Join Date: Aug 2013
Location: Lausanne
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
RandomForest has no particular reputation at present
Re: Problems with the newly bought apartment... advice needed

Thanks for the advice from every one. Just a few updates.

I read carefully the contract again today. There is a clause: "Before the delivery, a list of rectifications to be done will be made together between the seller and buyer, and the rectifications will be effectuated before the delivery".

Also, I was able to talk to an assistant of the notary over phone today. He first said that we are not the only one in the building who had called for problems (which does not surprise me at all). He briefly asked about the problems we have, and suggest me to write an email to the notary about all the problems and our questions, and he will reply. I mentioned the clause in the contract, he had a look at the contract himself and he was also a bit surprised because he said normally we let 3 months after the delivery for the rectifications to be done...

I also asked about if we have right to block the supplementary fee until the problems are solved, and he said: a priori, yes, but the notary will answer this question.
Reply With Quote
  #20  
Old 22.06.2017, 18:04
Junior Member
 
Join Date: Aug 2013
Location: Lausanne
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
RandomForest has no particular reputation at present
Re: Problems with the newly bought apartment... advice needed

Quote:
View Post
I don't understand why you persist on going back to the régie, they are the middle men and have treated you with complete disrespect by ignoring you. Go directly to the architect/developer!
It is the company with whom we signed the selling contract, I think it is correct to contact them, no?

We are also in contact with the companies who are directly involved in material and installation of kitchen/bathroom. When we send email about problems, every one is in the recipient. But unfortunately they are not responsive either.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
import a newly bought 2nd hand car from Italy Jvi Transportation/driving 23 12.04.2015 16:59
Problem with newly bought furniture AnAustralian Complaints corner 9 16.03.2011 01:03
bought the furniture of the apartment I will move in tesla Housing in general 8 26.02.2010 20:09
Bonsai Problems!! Advice needed. penny Other/general 5 24.11.2008 13:14
Maintenance/failure in newly-bought pad mannie organ Housing in general 16 09.11.2007 18:05


All times are GMT +2. The time now is 11:22.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0