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Old 18.05.2018, 22:31
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Handover apartment in Lausanne -- Terrible experience

Hi,

I recently moved from Lausanne to Zurich and had the etat des lieux with my previous place. The lady from the agency found minor issues and made a bill of 680 franks (clearly a scam).

150 Fr of this includes complimentary cleaning which was added as a temporary expense if the professional cleaning company with handover guarantee (that I hired) didn't come back to clean properly. However, today (around 3 weeks after etat des lieux) I got a mail that the 150 Fr will still be charged because the cleaning company didn't do their job properly.

They are clearly scam artists. And now after checking their reviews online, I see that this is business as usual for them. In fact, I am sure that they didn't call extra cleaning because they had someone else moving in literally the next day (and the apartment was really clean anyway).

My question is:

1) Can I do something about it? I have already moved to Zurich so going back to Lausanne for paper work is not a good idea.

2) Will my household insurance cover it?

3) For future references, what could I have done to avoid such scam artists.

-A
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  #2  
Old 22.05.2018, 07:54
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Re: Handover apartment in Lausanne -- Terrible experience

Anyone ?
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  #3  
Old 22.05.2018, 08:14
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Re: Handover apartment in Lausanne -- Terrible experience

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Hi,


3) For future references, what could I have done to avoid such scam artists.

-A
Get a membership at ASLOCA/Mieterverband.

Costs you about 100.- per annum. You can call them to the handover and they will interfere.
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Old 22.05.2018, 08:56
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Re: Handover apartment in Lausanne -- Terrible experience

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150 Fr of this includes complimentary cleaning which was added as a temporary expense if the professional cleaning company with handover guarantee (that I hired) didn't come back to clean properly. However, today (around 3 weeks after etat des lieux) I got a mail that the 150 Fr will still be charged because the cleaning company didn't do their job properly.
Ask your cleaning company to reimburse you for the 150 Fr.
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  #5  
Old 22.05.2018, 13:47
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Re: Handover apartment in Lausanne -- Terrible experience

Demand to see the bills, and contact your cleaning company about this, because it makes them look bad.
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Old 22.05.2018, 14:10
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Re: Handover apartment in Lausanne -- Terrible experience

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Hi,

I recently moved from Lausanne to Zurich and had the etat des lieux with my previous place. The lady from the agency found minor issues and made a bill of 680 franks (clearly a scam).

150 Fr of this includes complimentary cleaning which was added as a temporary expense if the professional cleaning company with handover guarantee (that I hired) didn't come back to clean properly. However, today (around 3 weeks after etat des lieux) I got a mail that the 150 Fr will still be charged because the cleaning company didn't do their job properly.

They are clearly scam artists. And now after checking their reviews online, I see that this is business as usual for them. In fact, I am sure that they didn't call extra cleaning because they had someone else moving in literally the next day (and the apartment was really clean anyway).

My question is:

1) Can I do something about it? I have already moved to Zurich so going back to Lausanne for paper work is not a good idea.

2) Will my household insurance cover it?

3) For future references, what could I have done to avoid such scam artists.

-A
1) If you had a handover guarantee then why did you not contact the cleaning company again to discuss this with them? And did you ask for a receipt from the rental agency to prove they had done the additional work? Also I guess they have a checklist that shows what exactly was wrong?

2) How should we know? Use some initiative and call them.

3) Challenge and ask for evidence of everything.
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Old 22.05.2018, 14:47
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Re: Handover apartment in Lausanne -- Terrible experience

Can I ask which rental agency was this? Even a private message is fine. Just so I know if I should mentally prepare myself for this when I will eventually do a handover.
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  #8  
Old 22.05.2018, 17:06
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Re: Handover apartment in Lausanne -- Terrible experience

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Hi,

I recently moved from Lausanne to Zurich and had the etat des lieux with my previous place. The lady from the agency found minor issues and made a bill of 680 franks (clearly a scam).

150 Fr of this includes complimentary cleaning which was added as a temporary expense if the professional cleaning company with handover guarantee (that I hired) didn't come back to clean properly. However, today (around 3 weeks after etat des lieux) I got a mail that the 150 Fr will still be charged because the cleaning company didn't do their job properly.

They are clearly scam artists. And now after checking their reviews online, I see that this is business as usual for them. In fact, I am sure that they didn't call extra cleaning because they had someone else moving in literally the next day (and the apartment was really clean anyway).

My question is:

1) Can I do something about it? I have already moved to Zurich so going back to Lausanne for paper work is not a good idea.

2) Will my household insurance cover it?

3) For future references, what could I have done to avoid such scam artists.

-A
1- Sue them
2- Ask the insurance
3- Protection juridique + Asloca
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  #9  
Old 22.05.2018, 17:19
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Re: Handover apartment in Lausanne -- Terrible experience

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Hi,

3) For future references, what could I have done to avoid such scam artists.

-A
Be proactive and cautious, to avoid feeding and empowering those scam artists.

In your case, fight any unjustified bill(s), and share openly what happened.
Report the alleged offender to FRC and the likes.

As for future occurences, as others have said, challenge and ask for evidence.
Know the law and your rights.
Learn how to do a proper handover and contest any unfair bill(s).

For example, in the final written handover inspection there should be some comments regarding the entire state. Have you signed and kept a copy showing it's good? If not, you have to ask yourself why.


PS: even that they can cheat, mine added some infos after I signed, a classic trick. Well the guy tried, at least, to steal me over 600chf in a legitimate way (signed he modified the already signed documents). No need to say they got full retaliation and I made them sign a document and I did not pay anything (they had no choices but to accept or face numerous legal problems).
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Old 22.05.2018, 17:40
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Re: Handover apartment in Lausanne -- Terrible experience

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1- Sue them
For CHF 150?

Tom
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  #11  
Old 24.05.2018, 09:29
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Re: Handover apartment in Lausanne -- Terrible experience

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1- Sue them
2- Ask the insurance
3- Protection juridique + Asloca

The problem is that I live in Zurich now. For me, this apartment move coincided with a job change, a canton change and a lot of other family issues. That's why I didn't have enough time to be proactive. I will keep it in mind.

Two questions:

1) Will the Zurich version of As loca be able to help me here?
2) I have asked them for bills but they haven't replied them yet. The insurance company is also asking for bills. What can I do here?

best regards,
Amit
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  #12  
Old 24.05.2018, 09:34
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Re: Handover apartment in Lausanne -- Terrible experience

Can I mention their name publicly here? Are there any consequences to that.

I would love to do that, as it is clear that scamming is their MO.
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Old 24.05.2018, 12:54
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Re: Handover apartment in Lausanne -- Terrible experience

The 680,- is very likely gone, you agreed to pay this for the things they found, and you by signing acknowledged indeed were existing. (Why did you even sign if you thought it was a scam?)

As for the 150,- it depends how all is exactly written down.

As for Asloca and such, they are likely to not take up cases that existed before you became a member.
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Old 24.05.2018, 12:59
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Re: Handover apartment in Lausanne -- Terrible experience

I argued for a very long time. But, they kept coming up with random reasons.

I had to move in a few hours as my next apartment was ready in Zurich, so I couldn't stay there for longer.

My main concern is about 150 Fr for cleaning. They mentioned that it is temporary and will not be charged if the professional cleaning company comes back and cleans some stuff. The company came back and cleaned (although I don't know how they did as I had already left).

however, last week I got a mail saying that the cleaning was not enough and we will charge you 150 Fr anyway. I am 100% sure it's a scam.

I have asked them for the receipt for the cleaning, but they haven't replied in last 5 days even after sending 5 e-mails.

I don't care about 150 Fr (tbh). At this point, I am really pissed and don't want them to get away with this. Can I ask as-loca to do something now?

Don't they have to give me receipts? They can't charge such things randomly.
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Old 24.05.2018, 13:03
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Re: Handover apartment in Lausanne -- Terrible experience

Ok, I just saw your reply about asloca.

I really don't want them to get away with this.
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Old 24.05.2018, 13:03
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Re: Handover apartment in Lausanne -- Terrible experience

Is there anything else I can do?
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Old 24.05.2018, 13:11
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Re: Handover apartment in Lausanne -- Terrible experience

Only you can do something at this point.


Start by doing basic research ASLOCA is paying anyway, and would charge you various fees for the first cases.

You explain poorly, you don't even clearly specify if you signed the handover where it allegedely indicates some defect.

You do the complain poorly, not only you have empowered them by letting yourself allegedely scam SO EASILY, and you continue to prove you are a pathetic worm/slave/sheep by sending emails and expect them to reply within ridiculous delays. Get real! if you want to contest send a recorded mail (cost around 6chf) with relevant content inside!!!!

Anyway, it works 2 ways:
-Either they send you a bill for the 150chf, which you can contest.
-Either they try to sneak some of your deposit (which you can contest).

In any case it's not over, my ex-agency sent me a +650chf bill, I wrote them a recorded letter stating relevant information and told them if they try to make me pay, not only I will contest but I will ask compensation for Y,X,Z they have done wrong. I also asked them to reply in writing their acceptance within 14 days or the offer will expire. They did (and frankly, we all knew they have done numerous wrong things and could have been force to compensate me thousands of CHF, yet they tried to charge me extra at handover).

Anyway, I'm not wasting any longer to help you. Frankly, you are pissed but you haven't done the slightest of efforts to fix your situation and you have blatantly left them pursue their alleged abuses easily.

No wonder why they try to charge everyone!
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Old 24.05.2018, 13:15
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Re: Handover apartment in Lausanne -- Terrible experience

Thanks for your tone. I appreciate your answer but don't appreciate your tone at all.

I see your point, but we all have lives to live, and jobs to work for. And, it's especially hard for people who face this for the first time, as this is not how it works in most other countries.

I would recommend you to be more helpful and less judgmental in your tone.
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Old 24.05.2018, 13:19
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Re: Handover apartment in Lausanne -- Terrible experience

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Thanks for your tone. I appreciate your answer but don't appreciate your tone at all.

I see your point, but we all have lives to live, and jobs to work for. And, it's especially hard for people who face this for the first time, as this is not how it works in most other countries.

I would recommend you to be more helpful and less judgmental in your tone.
His tone might be harsh, but his post holds truth, and you do not give full info.

Did you sign for them to be allowed to take the money from the deposit?
If so, why would you do so if you think the damage/dirt is not there.

My advice: Drop it and learn from it. The 150,- is not worth this amount of time and effort.
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Old 24.05.2018, 13:23
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Re: Handover apartment in Lausanne -- Terrible experience

Yes, I understand, but still no call for such tone. I can see he is a forum legend, so must be living here for long and know about all this stuff.

It's not that straightforward for someone who doesn't have that much experience.

Still nothing justifies a tone like that!
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