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Old 07.03.2019, 18:25
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Apartment key in the (unlocked) mailbox?

Hello everyone,

we received keys for our newly rented, long-term apartment in Switzerland. Apartment is still largely empty since we still didn't move in, and there is still no name plate on our mailbox. The rental agency (landlord) called us and asked us to leave 1 apartment key in the mailbox, because a handy man will come to do some work in the apartment. They also told us that key should be left in the mailbox for at least 5 to 6 days because handyman will come several times.

We are concerned about a possibility of theft, because we are responsible for our apartment's keys (apartment key can unlock main building's entrance, as well as other doors to communal areas). But it looks like the rental agency does not see any problem with this.

Is this considered safe, and is this standard practice in Switzerland?

Our mailbox is in front of the building, and consists of the locked and unlocked compartment - should we leave the key in the unlocked compartment? Because handyman certainly does not have our mailbox key.
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Old 07.03.2019, 18:31
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Re: Apartment key in the (unlocked) mailbox?

If the apartment is empty, what's the problem? If the key is stolen then it's either the landlord or the handyman's fault and they'll have to replace the whole lock system in the building.

I think I'd be concerned if I had all my gear in there but wouldn't give a hoot if it's empty.
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Old 07.03.2019, 18:32
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Re: Apartment key in the (unlocked) mailbox?

I was asked to do this the other day - for the oil delivery as both my wife and I were at work. I wasn't particularly happy about it either and I wouldn't have done it at the last place we lived but it was only for an hour or two.

What was strange that I got back while he was still filling the tank and when he had finished, he gave me two keys back so he must have had a key anyway!

I wouldn't worry about an empty flat.
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Old 07.03.2019, 18:42
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Re: Apartment key in the (unlocked) mailbox?

Get confirmation in writing that they accept responsibility for any outcomes and will pay for all costs arising if you don't get the key back, regardless of the reason. Replacing the main door lock plus all co-renter's keys can be expensive.

Personally, I'd try to find a co-renter who's available most of/all the time, and advise the agency accordingly. Including, if applicable, at what times the key holder won't be around.
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Old 07.03.2019, 19:25
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Re: Apartment key in the (unlocked) mailbox?

Work people often ask you to leave a key in a safe place or with a neighbour if you aren't going to be home. However, I've always found them amenable to rearranging appointments if you don't want to do that. If your apartment is empty, then I wouldn't be so concerned though, and as already mentioned, just get confirmation in writing that the rental agency accepts all liability. These keys/locks are expensive to replace as the keys are unique in that they often open common areas as well, so just beware that if you lose one, it's a costly business getting it sorted out!?
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